It took me over 2 hours to check in due to Hotels.com using a credit card that was declined. Further, the Hotels.com customer service was far from helpful and kept saying that the room had been paid for while the hotel receptionist kept saying that it wasn’t and was denying my reservation. After 2 hours the hotel gave me a room key (sans payment). I asked your customer service rep for a credit to my credit card and was sent a coupon instead. I can’t use a coupon and don’t believe your services to be reliable. I want the coupon voided and a credit in the amount of the coupon ussued to my credit card. I had booked my reservation over a month in advance and drove 7 hours, crossing an international border to spend Thanksgiving with my family and you wasted my holiday time. This has been the WORST traveling experience if my life. I look forward to seeing the credit issued asap.
Jennifer
Jennifer,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 26 日
We didn’t get to experience breakfast.
Shelly
Shelly,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 20 日
it was good
Charles
Charles,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 5 日
Everything was 10/10
Great room and great price. Complimentary breakfast was perfect. My room was clean with zero complaints. I will be staying here again for sure!
Lorraine
Lorraine,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 28 日
The seevice was great and the staff was very friendly and helpful. Will stay again.
Ronald
Ronald,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 27 日
Clean room friendly staff
Edward
Edward,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 9 月 24 日
Great staff
marie
marie,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 9 月 23 日
Douglas
Douglas,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 9 月 20 日
Really nice and centrally located to shopping and entertainment
Elizabeth
Elizabeth,1 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 9 月 20 日
We liked the property and the staff were friendly and helpful!
Irene
Irene,2 晚浪漫旅行
Expedia真实住客点评
6/10 好
2025 年 9 月 17 日
Staff was wonderful. First night of vacation needed improvement on the room I was in due to a previous wedding event. Couch was a mess as well and felt uncomfortable sleeping in that room . Other than that the rest of the stay was average .
Corey
Corey,3 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 9 月 15 日
Very friendly staff
Pam
Pam,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 13 日
Very good stay
Donald G
Donald G,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 9 月 8 日
Douglas
Douglas,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 7 日
Awesome bang for the buck
I am utterly blown away at the level of quality of the facility and service from the staff. I have stayed at much worse hotels for twice the price. The rooms were small but clean and well maintained, the breakfasts were well balanced and the staff were friendly and very acvomdating. Springhill Suites us my new go-to whenever I am traveling.
Mike
Mike,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 7 日
We were here for a soccer tournament. The hotel met all of our expectations. Breakfast was more than acceptable.
Lauren
Lauren,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 19 日
Room furniture/carpet is starting to show wear! Great job keeping it clean 👌 staff is always kind and helpful
Tammy
Tammy,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 8 月 19 日
Property is starting to show age.
Tammy
Tammy,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 8 月 2 日
Rick
Rick,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 30 日
John
John,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 18 日
Friendliest Staff make you feel welcome 🤗 Need new pillows and more Towels. Breakfast was great.
Jacqueline
Jacqueline,2 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 7 月 17 日
The room was clean, the saff was friendly. Breakfast items were replenished frequently.