There is no standard SOP for the maid. No towel after cleansing the house. I have to ask the front desk for towel but some times, they answer me they do not have any towels right now
Leo
Leo,6 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2023 年 2 月 19 日
The room is clean and comfortable.
Jing
Jing,1 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2023 年 1 月 10 日
Chunlung
Chunlung,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 29 日
The size of the room is very nice, and I loved the bathroom.
Lynn
Lynn,6 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 12 月 26 日
We've stayed at the Grand Hotel many times and this was our first disappointing visit. Our heater didn't work in the room. We got in late and had to sleep with our heads under the covers! I reported it the next morning. Got back to the room that evening and it still wasn't working. They gave us a new room, which was nice. Unfortunately it was Christmas eve so many things to move to the other side of the property! This room was warm but no soap or lotion by the sink. The first room had an extra blanket and robe. This one didn't...but at least we were warm.
Sandra
Sandra,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 12 月 23 日
It was nice, but the thermostat didn’t work and we were told no one could fix it til the morning. Breakfast was not great for vegetarians (or any one else). The space was nice and clean and the bathtub was huge. Overall, it was underwhelming.
Zankhana
Zankhana,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 13 日
Yes
David
David,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 13 日
The beds were so comfy! The place was quiet and staff was really nice! Room was also very spacious!
My pups and I enjoyed our stay!
Alessandra
Alessandra,1 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 8 日
Absolutely great service from the staff, super friendly. The hotel is slightly dated, the "business nook" (computer and printer) runs on Windows 7 Pro ... in 2025 that's slightly out of date. But the staff was happy to print a document for me and they helped me with late checkout so I wasn't too crazy early for my late night flight out of SFO. So, great effort, would be nice if the breakfast was a bit better and the AC/heating less noisy, otherwise it was great.
Guido
Guido,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 12 月 3 日
Rooms are spacious, and clean. Beds need upgrade. The breakfast has declined tremendously since I started being a client. I love that I get free parking. Also, walking distance to restaurants.
Salvador A
Salvador A,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 1 日
Room was big in size, quite comfortable. Bathroom looked nice and clean, but upon stay realized it was quite old and moldy. Breakfast was decent, dining room was nice. Housekeeping did not come both days, despite sign on doorknob requesting maid service in the morning.
Victoria
Victoria,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 1 日
Comfortable room, clean hotel. Elevator was a little shoddy. Appreciate the free continental breakfast
Cindy
Cindy,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 11 月 30 日
When I booked the hotel, it was advertised as offering free breakfast, and the photos on the website showed hot food like scrambled eggs and sausages. In reality, the “breakfast” was only slices of bread.
When I checked in on the first day, the previous guest’s dirty bedsheets and used towels were still left in the room and hadn’t been removed.
The room heater didn’t warm up at all, and there was a constant humming noise in the room that couldn’t be turned off.
Ray
Ray,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 29 日
Jose Rios
Jose Rios,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 28 日
Ramon
Ramon,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 11 月 21 日
Clean place but the HVAC in the room was less than desirable. The heat would turn to AC on its own - going from 74 degrees to 62 in the middle of the night.
Jean-Claude
Jean-Claude,7 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 11 月 18 日
The front desk receptionist was extremely rude and not welcoming. He was very sick and wasn’t wearing a mask. I was a VIP guest and they didn’t want to uphold that with our free drinks. We went to the room to find they downgraded us from a jetted tube room. We have small children so I wasn’t about to pack up again and then be disrespected by the receptionist again. At check out I let them know they gave us the wrong room. They told me to leave my info and contact the third party I went through. I did that and the hotel lied and said that the room we wanted was under construction (lie) so they like to scam people with children out of their money. The manager was suppose to reach out and of course they didn’t. I would not recommend anyone staying here unless you want to pay for more and get less.