Had a very big issue with guest privacy during this stay. I am a solo female traveller and I have stayed at this hotel 4 times this year. This time I took a taxi home one night and the card terminal was down so the payment was unsuccessful. The taxi driver let me go since he could not fix the problem. Two days later I get a call to my room from reception saying the driver was waiting for me in the lobby to collect payment. I go to pay the driver, and the driver informs me that he has spent two days “tracking me down” and used information provided by the hotel to find me, including security can footage. This was very alarming to me, as I had no idea there was an issue since he let me go that night, but also that he is now demanding 20 extra euros for the time and effort spent on “finding me.” I politely declined and tried to explain the situation, but he kept getting louder and more aggressive in the lobby in front of multiple guests and staff. Not once did an employee come to assist, and this man essentially intimidated me into paying this fee. I spoke to reception afterwards, in tears, with no more than a “oh don’t be sad, he’s just a taxi driver.” But this is not very comforting that footage of a solo female traveller was shared over this situation, this man could have been anyone. I reached out to the hotel management last week, and still no response. Very disappointed in the lack of response on this, unfortunately I cannot continue to stay here if safety is not a concern.
