In the heart of Hamburg, ibis Hamburg City offers a warm welcome with dinner at the on-site restaurant and drinks at the bar. Explore Mehr!-Theater am Großmarkt or unwind in the garden, all while staying connected with free in-room WiFi. Previous guests have praised the helpful staff.
Hamburg (ZMB-Hamburg Central Train Station) - 10 min walk
HafenCity Universität Hamburg Station - 19 min walk
Steinstrasse U-Bahn - 3 min walk
Steinstraße Station - 5 min walk
South Central U-Bahn - 6 min walk
Restaurants
Starbucks - 8 min walk
Viva Cantina - 1 min walk
RoofDrop Bar - 1 min walk
Bus Stop - 10 min walk
Oberhafen-Kantine - 9 min walk
About this property
ibis Hamburg City
At ibis Hamburg City, you'll be just a 5-minute drive from Hamburg City Hall and Miniatur Wunderland. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge. Other highlights at this eco-certified hotel include a snack bar/deli, a terrace, and a garden. Fellow travelers like the helpful staff. Public transportation is just a short walk: Steinstrasse U-Bahn is 3 minutes and Steinstraße Station is 5 minutes.
At a glance
DONE
Hotel size
252 rooms
DONE
Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Check-out time is noon
Contactless check-out available
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
DONE
Children
No cribs (infant beds)
DONE
Pets
Pets allowed (dogs only)*
Service animals welcome
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Onsite self parking (EUR 19 per night)
Wheelchair-accessible parking on site
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) on weekday mornings 6:30 AM–10:00 AM
Restaurant
Bar/lounge
Room service
Snack bar/deli
Working away
Business center
Services
24-hour front desk
Bicycle rentals
Facilities
Safe-deposit box at front desk
Garden
Terrace
Shopping mall on site
At least 10% of profits reinvested in community & sustainability
Onsite venue - This restaurant specializes in Regional cuisine and serves dinner only.
Onsite venue #2 - This bar serves light fare only. Open 24 hours.
Awards and affiliations
Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately EUR 19.00 for adults and EUR 9.50 for children
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of EUR 16 per pet, per day
Parking
Self parking costs EUR 19 per night
Policies
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
National rating
Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 stars.
Also known as
Ibis Hamburg City
Ibis Hotel Hamburg City
Accor Hamburg Alster
Ibis Hamburg Alster Hotel Hamburg
ibis Hamburg City Hotel
ibis Hamburg City Hotel
ibis Hamburg City Hamburg
ibis Hamburg City Hotel Hamburg
Frequently asked questions
Does ibis Hamburg City offer free cancellation for a full refund?
Yes, ibis Hamburg City does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at ibis Hamburg City?
Yes, dogs are welcome. There's a charge of EUR 16 per pet, per day. Service animals are exempt from fees.
Is parking offered on site at ibis Hamburg City?
Yes. Self parking costs EUR 19 per night.
What are the check-in and check-out times at ibis Hamburg City?
Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-in and check-out are available.
Is there an onsite casino at ibis Hamburg City?
No, this hotel doesn't have a casino, but Casino Reeperbahn (4-min drive) is nearby.
What is there to do at ibis Hamburg City and nearby?
Ibis Hamburg City has a garden.
Are there restaurants at or near ibis Hamburg City?
Yes, there's an onsite restaurant that offers Regional cuisine.
What's the area around ibis Hamburg City like?
Ibis Hamburg City is a short 3-minute walk from Steinstrasse U-Bahn and 17 minutes' walk from Hamburg City Hall.
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ibis Hamburg City Reviews
Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
8.6/10
Cleanliness
8.4/10
Staff & service
7.8/10
Amenities
8.4/10
Property conditions & facilities
8.0/10
Eco-friendliness
Popular mentions
Breakfast
Train station
Location
Room
Bathroom
Reviews
8/10 Very good
Sep 10, 2025
Great stay
Very friendly staff, great breakfast, good location.
E
E, 3-night trip
6/10 Good
Sep 23, 2025
Borde finnas extrakuddar och en personlig handduk till alla boende
Anders
Anders, 1-night trip
10/10 Exceptional
Aug 27, 2025
Guyes Stadthotel in der Nähe des Hauptbahnhofes
Grosses und sauberes Hotel in der Nähe des Hauptbahnhofes. Angenehme Atmosphäre. Empfehlenswert
Marcel
Marcel, 1-night trip
10/10 Exceptional
Jul 24, 2025
Bra rum och läge
Bra läge till centrum, bra rum, madrass i sängen ganska fast/hård. Frukosten bra.
Helena
Helena, 1-night trip
10/10 Exceptional
Jun 21, 2025
Ideally located for our travel plans, language was not a problem all the staff were excellent
Colin
Colin, 2-night trip
6/10 Good
Sep 22, 2025
ok, but noisy.
Nice hotel, but very noisy from the outside.
And the beds are not comfortable, very hard and only one duvet.
Morten Uldall
Morten Uldall, 2-night trip
8/10 Very good
Jul 29, 2025
Alles ok
Frühstück super
Hanno-Horst
Hanno-Horst, 2-night trip
10/10 Exceptional
Aug 10, 2025
Great stay and highly recommend
Great location near all transport links, staff super helpful and friendly. Good windows for noise reduction, Great they have bikes to hire. Beds comfortable, pillows not so much, very clean, and great areas to hang out in.
Karen
Karen, 3-night trip
8/10 Very good
Aug 1, 2025
Fint ophold på Ibis Hotel city
Fint hotel. Rent og meget stille, selvom det ligger tæt på en meget befærdet vej og togbane. Sengene er lidt hårde. Fint og varieret morgenmad.
God beliggenhed i forhold til byen og attraktioner.
Heidi
Heidi, 3-night trip
6/10 Good
Jul 24, 2025
OK hotell, nära stationen. Gångavstånd till centrala delar av stan. Rent men lite små rum.
Verified traveler
2-night trip
10/10 Exceptional
Jul 23, 2025
Everything was great!
Everything was great and exactly as advertised. Clean and comfortable!
Jennifer
Jennifer, 3-night trip
8/10 Very good
Aug 31, 2025
Great location, but it can be better
I will say that it was a great location, but the people don’t take care of the noisy street next to it when the people are drinking, on the lobby the people were packed watching football without living a chance of passing to the elevators or to sit comfortable either
Silvia
Silvia, 2-night trip
6/10 Good
Jul 29, 2025
Et ok hotel til prisen, ikke den store hjælp at hente i receptionen ved behov
Pia
Pia, 2-night trip
8/10 Very good
May 20, 2025
God beliggenhed og en fornuftig pris. God morgenbuffet.
Per
Per, 2-night trip
8/10 Very good
Mar 21, 2025
Super god beliggenhed
Super fint hotel med god beliggenhed. Meget standard hotel og ok udvalg til morgenmad.
Torben
Torben, 2-night trip
8/10 Very good
Apr 2, 2025
Saubere Unterkunft in günstiger Verkehrslage, trotzdem ruhig
Gerhard Friedrich
Gerhard Friedrich, 1-night trip
8/10 Very good
Jun 30, 2025
Bra hotell och bra läge, prisvärt
10 minuters promenad från Hauptbahnhof. Lugnt läge. Bra service och bekvämligheter. Skulle bo här igen om jag besöker Hamburg.
Verified traveler
1-night trip
6/10 Good
Aug 17, 2025
Fin placering, prisen er ved at være for dyr.
Rigtig fin placering, parkering er blevet meget dyr, kan bedre betale sig at holde ved den stor parkeringskælder rundt om hjørnet. Værelserne er ved at være slidte, både gulvet væggene og karmene trænger til en kærlig hånd.
Frank
Frank, 1-night trip
8/10 Very good
Jun 27, 2025
Alles in allem gut.
Herbert
Herbert, 1-night trip
8/10 Very good
Mar 13, 2025
Alles bestens wir kommen bestimmt wieder
Thomas
Thomas, 2-night trip
8/10 Very good
Jun 17, 2025
Fint og rent, selv på toiletterne i kælder etagen. Der duftede rent og behageligt og var tip top
Inge G J
Inge G J, 2-night trip
8/10 Very good
May 7, 2025
Location was good, walking distance of the city centre and public transport
Adriaan
Adriaan, 3-night trip
8/10 Very good
May 5, 2025
Zentrale Lage zum ÖVB
Uwe
Uwe, 5-night trip
8/10 Very good
May 27, 2025
Die Lage ist relativ zentral.Zimmer/Bad sehr klein. Frühstück sehr voll, aber gut.