Does Xscape Tulum offer free cancellation for a full refund?

Yes, Xscape Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Xscape Tulum?

Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 10:00 PM.

Is parking offered on site at Xscape Tulum?

Yes, there's free self parking.

Is airport shuttle service offered by Xscape Tulum?

Yes, an airport shuttle is available. The charge is USD 130 per room one-way.

What are the check-in and check-out times at Xscape Tulum?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.

What is there to do at Xscape Tulum and nearby?

Have fun with nearby activities like boat tours, fishing, and scuba diving. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden.

Are there restaurants at or near Xscape Tulum?

Yes, there's an onsite restaurant.

What's the area around Xscape Tulum like?

Xscape Tulum is in Tulum City Center, a short 11-minute walk from Dos Aguas Park.

Xscape Tulum, Tulum: Hotel Reviews, Rooms & Prices

10/10 Exceptional

May 21, 2025

Spuer nice courtyard area w pool and nice spacious tooms

Luis, 1-night trip

10/10 Exceptional

Nov 17, 2024

Relaxing, “artistic vibe.”

This is a small, quiet hotel with a bit of an artistic, primitive vibe. Very kind staff. Relaxing. Spacious room with very comfortable king size bed. Great swimming pool & pretty outdoor area.

Bruce, 7-night trip

10/10 Exceptional

Apr 21, 2024

This was an amazing stay! We enjoyed the porch area and mini fridge. The fridge was stocked with a great lager. Simple, clean, beautiful. A weekend was not long enough!

Tamika, 2-night trip

2/10 Poor

Feb 24, 2025

This hotel was super pathetic! Cockroaches and insects inside the room, bathroom is dirty and there is no view from balcony as there are lot of overgrown plants! The wifi was broken for first 2 days i arrived, dont come here if you dont wanna ruin your tulum holidays! Only the receptionist was helpfull

R Lalit, 3-night trip

8/10 Very good

Dec 6, 2023

The surrounding area is a little run down. But the actual property is very nice if you want to RELAX. Not a party type property, no phone, tv or strong Wi-Fi. But very nice for a romantic getaway that doesn't break the bank.

Tiffany, 3-night trip

2/10 Poor

Dec 9, 2024

I am stranded in Toronto. Could not make it into Tulum today. I sent a message to the property and they didn’t even bother to respond. So I guess my reservation meant nothing to them, they are happy to keep the money while I am stuck missing out on my vacation.

krista, 1-night trip

10/10 Exceptional

Mar 29, 2024

Xscape hotel is a beautiful place to be when visiting Tulum, the comfort and design of the buildings, gardens and pool makes it a very inviting and pleasurable. Diana and Valeria the Reception Desk employees went above and beyond trying to help us make our stay more enjoyable, they gave us great suggestions on where to go, gave us a useful map when we rented a couple of their rental bikes to enjoy visiting the town. They also gave us the option to leave our belongings on our last day after we check out. Upon our arrival back,we were able to use the pool and later have access to a full bathroom,so we could freshen up and continue our trip to our next location. Their friendliness, knowledge and willingness to help us was truly appreciated. We will for sure be back to Xscape Tulum

Monica, 2-night trip

6/10 Good

Oct 2, 2024

We were booked for four days, we left after three. One day we returned after exploring to find the housekeeper took all our loose pesos, assuming it was theirs? The bathroom window could not be locked, which made us feel unsafe. When it rained, the water built up by our door and came into the room. The third night, a family checked into the room next to us with loud children, and a baby who screamed like a car alarm. The noise continued the next morning, and we wanted to escape! The front desk ignored our dissatisfaction and complaints and charged us for the next day anyway.

William Russell, 4-night trip

10/10 Exceptional

Dec 27, 2023

Relaxing stay

***I stayed in room X1. The reason why I booked the suite is because of the Jacuzzi. Didn’t realize how big it was until front desk took me to the room. It literally fits about seven adults. It was insane and I was super happy. I booked this room!!! *** I love the property. The staff are super nice, and extremely thoughtful. The pool guy took all his belongings out-of-the-way just so I can get a picture of the pool when he was working on it. Franco and Mario in the restaurant are wonderful. Ivanna at the frint desknis super sweet and full of recommendations. Her how I had to go to reception the evening before to ask for two pillowcases. Only to realize the stinging mildew smell was coming from my pillow and not the pillowcases. She was modified and contacted her supervisor straight away. ***If you are the property owner or manager reading this review, please FiIX the side door in X1. I told the evening reception that my door, although is locked…still opens when you pull the door knob. She told me not to worry, and I should be safe. I slept without incident…but still fix the door. My room was spaciius. Honestly, it was difficult trying to decide which rooms to book here; as they are alll unique!!! I am coming back to do the apartment and rooms w/ rooftop terrace. There is a sushi restaurant, a garden, dining area, and pool. Ask front sesk for pool towels.

LiLiane, 1-night trip

10/10 Exceptional

Jul 5, 2025

Very nit and quint little place. Will definitely stay again

Antonia, 1-night trip

4/10 Fair

Apr 20, 2025

It was worse. Very dirty property. Dust all around on the floor,your feet will turn black with dust. The Bathroom was even worst. Dirty & the toilet bowl filthy. They had some strange pee coloured liquid in the flush. Bad showers too. Dirty sink as well. Avoid this hotel at all cost. Look for other options. They even breached privacy by coming inside the room for room service although we mentioned we don't want service as the luggage was spread out & open. Overall poor experience. They don't seem to care, the manager looked inexperienced & did not do anything about the complaints.

Yug, 2-night trip

10/10 Exceptional

Mar 31, 2025

Beautiful gardens and relaxing vibe

Aneesa, 4-night trip

2/10 Poor

Mar 9, 2025

No había agua en la habitación y nos cambiaron a otra con cama muy pequeña había pedido king size

MARIO, 1-night trip

10/10 Exceptional

Feb 28, 2025

Es un lugar muy relajante y es un lugar ecológico muy linda donde un puede descansar y relajarse del ruido 🔕

Maria ileny, 1-night trip

10/10 Exceptional

Feb 23, 2025

Todo estaba perfecto, solo que se mira todo para adentro, no hay privacidad

Ana, 2-night trip

6/10 Good

Feb 1, 2025

Musique trop forte juste en bas de notre chambre d'hôtel. On aurait pu nous avertir, nous avions hâte d'aller nous reposer ailleurs...

8/10 Very good

Feb 1, 2025

Es un lugar muy ameno. El servicio de desayuno (los paquetes) y el de comida (Kukulcán roll y tacos de camarón) muy ricos!!

Manuel, 2-night trip

8/10 Very good

Jan 26, 2025

Buena atencion, servicio rapido en recepcion y restaurante. Comodo y seguro

JOSE LUIS ACOSTA, 2-night trip

8/10 Very good

Jan 13, 2025

Bom hotel, mas um pouco caro para o que oferece. Nosso quarto dava de frente para a piscina, mas as plantas do canteiro da varanda estão tao altas que nao tem vista alguma. Frustrante. Chegamos um pouco antes do horário do check-in, mesmo assim só liberaram o quarto 20 minutos após as 15h. A rua do hotel é um pouco insegura.

Marco, 1-night trip

10/10 Exceptional

Jan 11, 2025

El hotel me pareció increíble, tranquilo, sus áreas verdes bien cuidadas y la zona de alberca limpia. El check in fue super rápido y la habitación me resulto super acogedora. El personal muy amable y dispuesto a atender dudas y dar apoyo si uno requiere de alguna sugerencia. Muy buen hospedaje.

Damian, 2-night trip

4/10 Fair

Jan 8, 2025

Outdated, no TV and interior not safe. I had requested first floor, I received a confirmation but ended on the 3rd floor with stairs!

Henry, 1-night trip

4/10 Fair

Jan 6, 2025

I booked the “luxury room” with the jetted tub for 5 nights. Before I even checked in I tried to cancel one night and they wouldn’t allow it. The street that the hotel on is pretty sketchy, but once you come into the gated areas it’s super nice! Lots of plants and a pool. The restaurant was really good. The jetted tub in the room was huge and there was not enough hot or even warm water to fill it, so we paid an extra $500 for NOTHING. It also had a super stink smell. The bathroom door was messed up, the shower didn’t have anything to block the water from going everywhere. It wasn’t the cleanest, and the bedding smelt bad like wet cloth that wasn’t dried properly. We asked them to change it and it still smelt bad. It was super loud 2/4 nights we were there. I would not recommend staying at this hotel for your entire trip, unless you want to feel like you’re roughing it. It’s not as good as the listings make it out to be and not worth the price.

Brittany, 5-night trip

6/10 Good

Jan 5, 2025

Mixed feelings about this one. Smelly room, breakfast wasn’t good, loud at night. Location is good if you want to be in town

Svetlana, 4-night trip

10/10 Exceptional

Dec 28, 2024

Walking distance to Tulum Centro. 7 eleven, very cute cafe and many dining nearby. Very friendly receptionist.

Marika, 4-night trip

8/10 Very good

Dec 22, 2024

Tienen pocas opciones para comer, los paquetes de desayuno son caros, es mejor búscar opciones fuera. Las opciones individuales son muy básicas, no hay una correlación entre calidad y precio

Obdulia, 3-night trip

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