The West property was often unattended. There was a line of people needing help yet no attendant.
Betsy
4 晚家庭旅行
8/10
Hernán Gabriel
3 晚行程
2/10
## 1/5 Stars
"Extremely disappointed with our recent stay at the grand beach surfside . The room was infested with bed bugs, and the hotel's response to the issue was slow and inadequate. To make matters worse, the elevator was broken, and my wife and son were stuck for 10 minutes. The lack of customer service and attention to guest concerns was appalling. Considering a Holiday Inn would likely provide better service. Unless they revamp their approach to guest satisfaction, I wouldn't recommend this hotel to anyone."
Michael
6 晚家庭旅行
10/10
Hernán
2 晚行程
10/10
Eric
1 晚行程
8/10
Nikolay
3 晚行程
10/10
Martine
3 晚家庭旅行
2/10
The customer service is not existant
The room had a cracked floor which i advice 4 times, there was no reply no sorry no we will change your room
There is no managers on duty
I will never go back
Oriana
4 晚家庭旅行
4/10
The first reservation in room 330 i told the reception 4 times to fix the floor as it was coming out in two areas the entrance and by the bed
Nothing was done not even an apology or an assurance we will fix it we will change your room
Then one early morning they knock on the door to ask if i want service on the room???? A 5 star hotel and they ask if i want service?? And turndown service is on request
Shoking
Never staying there again
There are beautiful reaorts in the area
Oriana
3 晚家庭旅行
6/10
The property could use some minor maintenance updates, stains on the rugs, plastering on the roof pools, furniture cracks.
we used to get a welcome drink at the bar, now u have to ask reception at the main hotel for your welcome drink, not so welcoming
The beach and service there is exceptional
Julete
7 晚浪漫旅行
4/10
Chaya
3 晚行程
6/10
Stayed here many times over the years, this will probably be the last time. Some areas understaffed, check in issues (Wifi stopped working), West reception looks messy/unprofessional.
Elaine
3 晚浪漫旅行
8/10
Room was excellent. Front office person was rude. Parking has a hefty price tag—over $50 per night. Love the two bathrooms in each room.
Shlomo
2 晚商务旅行
10/10
Jose Maurício
7 晚行程
10/10
Jose Maurício
1 晚家庭旅行
10/10
Anita
4 晚行程
10/10
Staff should be more accommodating for later check-outs from the hotel.