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Cloud Hotel & Suites

4.0 star property
Nairobi hotel with outdoor pool, connected to a shopping center

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Photo gallery for Cloud Hotel & Suites

Breakfast, lunch served; local and international cuisine, pool views
Premium bedding, in-room safe, desk, soundproofing
Indoor pool, outdoor pool, free cabanas, pool umbrellas
Bar (on property)
View from room
In the heart of Parklands, Cloud Hotel & Suites offers an upscale retreat with a poolside bar and rejuvenating spa services like saunas, Turkish baths, and massages. Relax by the indoor or outdoor pool with free cabanas and umbrellas. With a 24-hour business center, coffee shop/cafe on site as well as in-room WiFi previous guests have praised this hotel's perfect blend of work and play.

Reviews

7.0 out of 10
Good

Popular amenities

  • Airport transfer
  • Bar
  • Pool
  • Air conditioning
  • Laundry facilities
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool and outdoor pool
  • Breakfast available
  • Sauna
  • Steam room
  • Hot tub
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Babysitting
  • 24-hour business center

For families (6)

  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Refrigerator
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double Room

Standard Double Room | Premium bedding, in-room safe, desk, soundproofing

Standard Double Room

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Rainfall showerhead
Private bathroom
  • 28 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Executive Room

Executive Room | Premium bedding, in-room safe, desk, soundproofing

Executive Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Bidet
Hair dryer
  • 28 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite

Suite | Living area | 32-inch LCD TV with satellite channels, TV, iPod dock

Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Bidet
Hair dryer
  • 28 sq m
  • Canal view
  • Sleeps 2
  • 1 King Bed

Similar properties

Aerial view

The Concord Hotel And Suites

  • Pool
  • Spa
  • Airport transfer
  • Free parking
8.2 out of 10, Very Good, 209 reviews
The price is CNY712
CNY840 total
includes taxes & fees
Jun 23 - Jun 24
The Concord Hotel And Suites
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About the neighborhood

Map
Corner of 4th Parklands and Masari Road, Nairobi, 00100

What's nearby

  • Diamond Plaza II - 1 min walk - 0.0 km
  • The Aga Khan University Hospital - 8 min walk - 0.7 km
  • University of Nairobi - 3 min drive - 2.2 km
  • Sarit Centre - 4 min drive - 2.2 km
  • United Nations Office at Nairobi - 5 min drive - 3.3 km

Getting around

  • Nairobi (WIL-Wilson) - 22 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 35 min drive
  • Syokimau Station - 33 min drive
  • Nairobi Station - 35 min drive
  • Syokimau SGR Railway Station - 36 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Maru Bhajias - ‬2 min walk
  • ‪Red Ginger - ‬7 min walk
  • ‪Parklands 2nd Avenue - ‬8 min walk
  • ‪Java House - Aga Khan University Hospital - ‬11 min walk
  • ‪Java Express - M.p Shah - ‬16 min walk

About this property

Cloud Hotel & Suites

At Cloud Hotel & Suites, you'll be within a 15-minute drive of United Nations Office at Nairobi and Thika Road Mall. Guests can indulge in deep-tissue massages or aromatherapy, then grab a bite to eat at the coffee shop/cafe. Other highlights include an indoor pool, an outdoor pool, and a poolside bar.

Languages

English, French, Russian

More about this property

VISIBILITY

At a glance

Hotel size

    • 39 rooms

Arriving/Leaving

    • Check-in start time: noon; Check-in end time: midnight
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is 11:30 AM

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Babysitting*

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms

Parking

    • Free onsite self parking

Transfers

    • Airport shuttle on request (available 24 hours)*

Other information

    • Designated smoking areas
LOB_HOTELS

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • 24-hour room service

Traveling with children

  • Babysitting (surcharge)

What to do

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Safari nearby
  • Boat tours nearby

Working away

  • 24-hour business center
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Free pool cabanas
  • Pool umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • An outdoor pool
  • An indoor pool
  • Hot tub
  • Sauna
  • Steam room
  • Banquet hall

Accessibility

  • Elevator
  • Elevator door width (inches): 47
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 47
ROOM

Room amenities

Be entertained

  • IPod docking station
  • 32-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Electric kettle
  • Slippers

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
STAR_OUTLINE

Special features

Dining

Onsite venue - Overlooking the pool, this restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Open 24 hours.
MONETIZATION_ON

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 9 per person
  • Airport shuttle service is offered for an extra charge of USD 30 per vehicle (one way)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 20.0 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Cloud Hotel Nairobi
Cloud Nairobi
Cloud Hotel & Suites Hotel
Cloud Hotel & Suites Nairobi
Cloud Hotel & Suites Hotel Nairobi
HELP_OUTLINE

Frequently asked questions

Does Cloud Hotel & Suites offer free cancellation for a full refund?

Yes, Cloud Hotel & Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Cloud Hotel & Suites?

Yes, there's an indoor pool and an outdoor pool.

Are pets allowed at Cloud Hotel & Suites?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Cloud Hotel & Suites?

Yes, there's free self parking.

Is airport shuttle service offered by Cloud Hotel & Suites?

Yes, an airport shuttle is available. The charge is USD 30 per vehicle one way.

What are the check-in and check-out times at Cloud Hotel & Suites?

Check-in start time: noon; Check-in end time: midnight. Check-out time is 11:30 AM. Contactless check-in is available.

Is there an onsite casino at Cloud Hotel & Suites?

No, this hotel doesn't have a casino, but Lucky 8 Casino (10-min drive) is nearby.

What is there to do at Cloud Hotel & Suites and nearby?

Have fun with activities like cycling, boat tours, and hiking, and practice your swing at the nearby golf course. Additional recreation nearby includes safari tours and ecotours. Relax in the hot tub and take invigorating swims in the indoor and outdoor pools. Cloud Hotel & Suites also has a sauna and a steam room.

Are there restaurants at or near Cloud Hotel & Suites?

Yes, there's an onsite restaurant that offers alfresco dining, local and international cuisine, and pool views.

What's the area around Cloud Hotel & Suites like?

Cloud Hotel & Suites is a short 1-minute walk from Diamond Plaza II and 14 minutes' walk from Aga Khan University Nairobi.

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Cloud Hotel & Suites Reviews

Reviews

7.0

Good

7.4/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Popular mentions

Room
Shopping malls
Restaurant
View
Location
Breakfast

Reviews

10/10

I had a nice time and the staff were friendly.
2-night trip

8/10

Staff very professional and kind.
1-night trip

8/10

I enjoyed my stay, Customer service is excellent
1-night trip

10/10

Good place
1-night trip

10/10

Very convenient location
3-night trip

10/10

Service personnel were political and welcoming
1-night trip

6/10

Personally, the place was bit hard to be found. The room is very old and need some updates. Staff were very good and professional.
1-night trip

8/10

Liked location, price and facilities. Did not like too many stairs and steep ramp going to the dinning area
4-night trip

10/10

The parking was full so we had to park in the food courts parking lot. It was fine but not ideal to leave our car with some bags.
1-night trip

4/10

The cleanliness of the shared spaces was below par. The pool does not look like the pictures on the website, it is cloudy white, the sunroof has been mostly covered. The breakfast options were poor, with the food sometimes being cold and the amount and variation much less than similar hotels in Nairobi. Compared to other neighborhoods, I found there were more and more aggressive panhandlers in the area around the diamond plaza. If I were to return to Nairobi, I would highly consider staying elsewhere
3-night trip

2/10

Very bad
1-night trip

2/10

It was inside a rundown plaza mall. Trash everywhere. The hotel was dated. The walls in the room were dirty, the towels were old and material raveling apart. The beds were very hard. The room was very tight. There was bugs. I checked in at 8:30 pm and checked out within an hour. I rebooked at the Hilton hotel. Could not take the smell and the area didn’t feel safe. The pictures on expedia doesn’t look the same as the hotel.
4-night trip

2/10

No what I expected. 1. It’s a hotel in the mall. 2. Very noisy in the morning. 3. problems with parking, and when we asked for help, the manager does not talk directly to us, but instead talks to the employees in front of us and the employee talk to us. 4. They owe us 50ksh for parking. Try Cysuites Apartment Hotel instead!

6/10

3-night trip

10/10

1-night trip

10/10

2-night trip

6/10

1-night trip

8/10

1-night trip

6/10

correct , diffcile a trouver car cest dans une zone commercial , et entouré de shop indien , hotel avec piscine et salle de sport genial. la vu au petit dejeuner est sympa
1-night trip

4/10

Hotel viellot situé dans un endroit tres bruyant Personnel peu agreable a la reception et qui vous appelle a 11h31 pour vous virer de la chambre alors que l’hotel est vide.
1-night trip

10/10

3-night trip

8/10

The staff were polite and courteous. Any issues were handled very promptly. The breakfast buffet was delicious. The two i ordered food from the restaurant it was absolutely delicious. I would definitely recommend Cloud Hotel & Suites
3-night trip

8/10

The facility is good. The staffs are very nice
2-night trip

10/10

3-night trip

8/10

2-night trip