Del Parque Hotel & Suites

Property class: 3.5
Cuenca hotel in historical district

Choose dates to view prices

When visiting Cuenca, Del Parque Hotel & Suites is a great choice to consider. Other features include a snack bar/deli and a terrace. Public transportation is close by: Gaspar Sangurima Tram Station is just 10 minutes by foot.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Airport transfer
  • Free WiFi
  • Restaurant
  • Laundry facilities
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Breakfast available
  • Room service
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Snack bar/deli
  • Laundry service
  • Self-serve laundry
  • Concierge services
  • Free newspapers in the lobby
  • Luggage storage

Feel at home (6)

  • Private bathroom
  • Premium TV channels
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Minibar

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Classic Single Room, 1 Double Bed

A hotel room with a bed, a television, a lamp, and a window with curtains.

Classic Single Room, 1 Double Bed

  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Double Room

A hotel room with a bed, bedside lamps, a chair, a kitchen area with a microwave, and a door leading to another room.

Superior Double Room

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Quadruple Room

A hotel room with two beds, a sitting area with a chair, a small table, and a vase of flowers.

Quadruple Room

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite

A room with a bed, a sofa, a chandelier, and a window with curtains.

Suite

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Double Room

A hotel room with a bed, a television, a lamp, and a window with curtains.

Standard Double Room

  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

A hotel room with two beds, a chair, a television, and a door.

Triple Room

  • Sleeps 3
  • 2 Queen Beds

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About the neighborhood

Map
Benigno Malo 9-21 y Simón Bolivar, Cuenca, Azuay, 010104

What's nearby

  • Calderon Park - 1 min walk - 0.1 km
  • New Cathedral of Cuenca - 2 min walk - 0.2 km
  • Río Tomebamba & Calle Larga - 9 min walk - 0.8 km
  • San Sebastian Plaza - 10 min walk - 0.9 km
  • Alejandro Serrano Aguilar Stadium - 15 min walk - 1.3 km

Getting around

  • Cuenca (CUE-Mariscal Lamar) - 14 min drive
  • 14n - Antonio Borrero Station - 4 min walk
  • Luis Cordero (Hermano Miguel) Station - 4 min walk
  • Gaspar Sangurima Tram Station - 10 min walk
  • Unidad Nacional Tram Station - 21 min walk
  • Terminal Terrestre Station - 21 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Chocolateria Dos Chorreras - ‬1 min walk
  • ‪Raymipampa - ‬1 min walk
  • ‪Mansion Matilde - ‬1 min walk
  • ‪Café Del Parque - ‬1 min walk
  • ‪Coppelia Restaurante - ‬4 min walk

About this property

Del Parque Hotel & Suites

  • When visiting Cuenca, Del Parque Hotel & Suites is a great choice to consider. Other features include a snack bar/deli and a terrace. Public transportation is close by: Gaspar Sangurima Tram Station is just 10 minutes by foot.

At a glance

Hotel size

    • 13 rooms

Arriving/Leaving

    • Check-in time starts at 1:00 PM
    • Express check-in/out available
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • No onsite parking

Transfers

    • Airport shuttle*

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Breakfast available (surcharge)
  • Room service
  • Snack bar/deli

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Terrace

Room amenities

Be entertained

  • LCD television
  • Premium satellite channels

Home comfort

  • Minibar

Sleep well

  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

Optional extras

  • Airport shuttle service is offered for an extra charge

Policies

Extra-person charges may apply and vary depending on property policy.

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

Guests can rest easy knowing there's a fire extinguisher on site.

This property accepts credit cards.

Credit cards accepted: Visa, Mastercard

Also known as

Parque Hotel Cuenca

Del Parque & Suites Cuenca

Del Parque Hotel & Suites Hotel

Del Parque Hotel & Suites Cuenca

Del Parque Hotel & Suites Hotel Cuenca

Frequently asked questions

Does Del Parque Hotel & Suites offer free cancellation for a full refund?

Yes, Del Parque Hotel & Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Del Parque Hotel & Suites?

Sorry, pets aren't allowed.

Is parking offered on site at Del Parque Hotel & Suites?

Sorry, there's no onsite parking at Del Parque Hotel & Suites.

Is airport shuttle service offered by Del Parque Hotel & Suites?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Del Parque Hotel & Suites?

You can check in starting at 1:00 PM. Check-out time is noon. Express check-in and check-out are available.

Does Del Parque Hotel & Suites have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Del Parque Hotel & Suites like?

Del Parque Hotel & Suites is a short 10-minute walk from Gaspar Sangurima Tram Station and 9 minutes' walk from San Sebastian Plaza.

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Reviews

Del Parque Hotel & Suites Reviews

8.0

Very Good

8.8

Cleanliness

9.4

Location

8.2

Staff & service

8.0

Property conditions & facilities

Reviews

Verified review

8/10 Very good

Charming hotel with great central location

Our suite was very comfortable, sunny, and very clean. We had a breath taking view of the main cathedral out our balcony window.There was pleasant outdoor space adjacent to our suite where we could take meals and relax on comfortable couches and enjoy the sun.
Verified review

8/10 Very good

This was the second time we stayed here. Close to the centre of Cuenca.
Verified review

8/10 Very good

Great location

The hotel has a great location. Just a few steps from Parque Calderon and some great restaurants and shops. We really loved the vibe! Although there's one thing you should be prepared for. If you happen to stay at room number 7 and you are planning on going to bed early or sleeping in, you should forget about it. There is a really annoying water pump above the room that goes on early in the morning and goes off late at night. If you sleep like a rock then I'm sure you will be ok. We also found out that the staff from the evening shift was much more helpful.
Verified review

10/10 Exceptional

Covinient

It was exelent, beds was very good, quiet and the hotel is next to the Park. Nice restorant on the first floor.
Verified review

8/10 Very good

City of surprises.

High altitude took some getting used to with cooler temperatures than expected for location on the Equator.
Verified review

10/10 Exceptional

A wonderful and beautiful property

You are a fantastic place to stay with, and you are absolutely very caring for everything. Since the moment we arrived until the moment we left. You provided us with extended check-out time which was greatly appreciated. Very professional, everyone of the staff speaks perfect English and of course Spanish. The room was very traditional with beautiful decoration, same as the whole corridor and stances, very old charming. We know this is an old colonial building, so no lift. For anyone with troubles, don't worry, they will help you taking all your belongings up to your room, no hesitation. We did only experience low water pressure so the hot water was not triggered, however this was only a temporary minor issue. They provided all help. Breakfast was also nice, and so is all the choice you have in the bar/cafe/restaurant downstairs, with really great prices. The location it's right there, in the very heart of the old town, absolutely fabulous! The views from the balcony were towards the main square too, very beautiful. And as last, my most sincere thank you, to everyone of you, for helping me and my partner after the incident we had, by promptly ringing the paramedics and ambulance in site, the pharmacist from downstairs and all of your assistance. This is a wonderful property I can strongly recommend to anyone which surely will repeat when I return to Cuenca.
Verified review

6/10 Good

Buena ubicación

Hotel en la mejor zona central,con un buen servicio de desayunos( incluidos) Tiene un buen restaurante y cafetería. En cuanto al hotel no cuenta con ascensor, las habitaciones tienen un clásico estilo Francés pero un poco descuidadas, el personal muy amable
Verified review

10/10 Exceptional

Awesome Time

Can't believe what a deal this was for so cheap. Our room had a living room and two bathrooms. Beautiful view of downtown. The service was great and the free breakfast was delicious. The only thing that was lacking was enough hot water at times.
Verified review

4/10 Fair

Good location but never got the chance to use it

Hotel gave away our reservation of 4 nights when we were unable to arrive for the first night due to a cancelled flight. Staff seemed disorganized and hotel needs a good 'scrub'. It is well located.
Verified review

8/10 Very good

Great location.

This hotel was OK. It was very economical and the location, right on Parque Calderon, is excellent. The staff were very friendly and helpful. We arrived at 11 a.m., well before the official check-in time, but our room was ready and we were taken right up. The hotel itself needs updating. The room rates are very reasonable. The beds are comfortable. The restaurant was quite good. I can recommend this hotel to others who are looking for clean, affordable rooms in a convenient location. Our total bill for a triple room, two night stay, was $155 with nice breakfasts included. This not a luxury hotel, but for those on a tight budget, it would be a very good choice.
Verified review

10/10 Exceptional

Acogedor y agradable

Personal muy amable en hotel acogedor. Edificio histórico bien remodelado justo diagonal a la plaza central. Habitaciones amplias con balcón y camas cómodas. Terrraza publicas y restaurante buen atendido.
Verified review

8/10 Very good

Friendly people, great location

The location is perfect. The room was clean, quiet, and comfortable with a nice patio for mingling with other guests. The staff were friendly. The only negative experience had to do with breakfast. Expedia said breakfast was included, the hotel said it wasn't. However, they honored the agreement after some discussion and once I showed them my confirmation.
Verified review

10/10 Exceptional

What a great place to stay

I loved everything about this hotel and restaurant/bar. It had so much character and charm. The location is excellent for walking and seeing the city. The staff were amazing, nothing was too much trouble. Great to have the microwave and refrigerator, although with such a great café/restaurant/bar downstairs I didn't use them. The bathroom was great, lots of hot water and a fun shower. Some people will have difficulty with the lack of elevator as the altitude can take your breath away, literally, for the first few days. I wouldn't stay anywhere else.
Verified review

8/10 Very good

good staff

It was very comfortable and in good location
Verified review

4/10 Fair

Wanted to love it but........

Located 1/2 block from the historic city center, this hotel is less than half a mile to so many sights to see and things to do. The room was very spacious and clean and had ample cabinet/closet space. The bed and pillows are on the firm side. The bathroom was tiny, the toilet literally tucked under the edge of the vanity counter top and a very small shower enclosure difficult to maneuver in. Has a kitchen with a refrigerator, microwave, coffee maker (no coffee), sink, wine glasses and coffee cups available. Nice courtyard in the center of the rooms. Cozy restaurant downstairs. Friendly staff. No instructions in the rooms for guests. Didn’t know how to call the front desk or order room service. Didn’t know room service was available until a waitress was passed taking food up to the rooms while heading down the stairs. The only thing that made my stay here bad enough that it could never be recommended is the smell from the bathroom. Other reviews mention it. Don’t know if it only happens in this room, or even if a lot of other hotels in Cuenca have the same problem. It’s the sewer. The smell of the sewer seeps in through all of the drain openings. By the third night it was overwhelming and nauseating.
Verified review

8/10 Very good

Hotel agradable cercano al centro histórico

Es un hotel que mantiene su arquitectura y decoración colonial pero con comodidades suficientes. El personal es agradable y servicial. La habitación es amplía, cómoda y tranquila, tiene una zona con mueble de cocina con lavaplatos, microondas, cafetera, refrigerador pequeño, tazas, copas. El baño es moderno pero pequeño. Las habitaciones tienen balcón con vista a la plaza central, desde el cual se puede apreciar la catedral y el atardecer. No es adecuado para personas con problemas de movilidad porque no hay elevador y las habitaciones se ubican en el tercer piso.
Verified review

8/10 Very good

Buen hotel cercano a los puntos turísticos

Sólo me hospedé una noche, pero es una muy buena ubicación y el Hotel es muy lindo, el personal muy amable y me respondieron dudas y sugerencias acerca de transporte y visitas al Parque Nacional Cajas. De ahí puedes caminar a la mayoría de los puntos turísticos o tomar el bus que da el recorrido turístico por la ciudad, además por estar cerca del parque los taxistas lo ubican fácil. Lo único que no me agradaba del todo es que el lobby del hotel en realidad es la barra del restaurante/bar, entonces es incómodo llegar con maletas o hacer preguntas en medio del restaurante, debería ser algo separado del área de restaurante en mi opinión.
Verified review

6/10 Good

Beau mais bruyant

Très belle chambre, charme de l'ancien, hotel très bien situé sur la place Calderon à côté de la nouvelle cathédrale. Points négatifs : place très bruyante et aucune isolation (simple vitrage, fenêtres très anciennes qui ne ferment pas hermétiquement, il y a donc beaucoup de bruit, de lumière et il peut faire froid la nuit).
Verified review

10/10 Exceptional

Nice hotel close to the centre of the old town. I

You couldn't be closer to the church with the blue domes. My window looked out at them All the staff were great. I felt safe and comfortable.
Verified review

8/10 Very good

Loved my stay and its Adventure!

As others have offered, this hotel is an old, well-kept building with large rooms/windows in the heart of the downtown center. Clean with nice, simple bathrooms, wooden creaky floors and great wi-fi. The hotel's downstairs cafe serves excellent food and lattes and is a nice place to check emails and people-watch. Prices are very affordable as well. One consideration is that sound carries and hearing your neighbors in certain rooms comes with the territory. But Ecuadorians (bless them) don't seem to be disturbed by other people's 'life's' noises. :) Staff are young and very helpful though there is no room or appreciation for demanding types. Muy tranquillo is the flow of this charming, well-kept time capsule. This is now one of my favorite hotels whenever visiting Cuenca. Blessings on your journeys, dear fellow-travelers.
Verified review

10/10 Exceptional

Comodidad frente al parque

Excelente servicio, atención y ubicación justo al frente Del parque Calderon con una hermosa vista.
Verified review

10/10 Exceptional

超级大的房间，非常推荐入住，美的不行。
Verified review

2/10 Poor

Consider other options

The sink barely drained, the shower too complex to operate without help, 5 minutes later the water is hot. I ordered a cup of coffee Americana ($1.77) It is not what we drink in the US. I did not get my free breakfast with that coffee but they advertise free breakfast. For lunch I ordered chicken and ribs BBQ from their menu only to be informed they have no chicken and ribs. I Just gave up and went to Subway. Nobody speaks English but that would not fix the stunning levels of incompetence of the staff. For example: I asked how much laundry cost they said $2.50 a kilo. I tried to explain to them I have no way to weigh my bag so the information is useless but nobody speaks English or does math because when I asked again, it was .65 cents a pound. Get used to the South American gringo shakedown. The room #3 I stayed in smells like feces and there was a odd stain on the sheet of the bed. I am an old man and three flights of stairs at this altitude is not something I am good at. There is a traffic control below the window that makes a cuckoo clock sound for blind people 24 hours a day. After two days of listening to that, I am going cuckoo, WIFI did not work in most places for any of my 3 devices. I brought a high gain antenna so I was able to use my laptop. I stayed for two days because I paid for two days in advance. Otherwise I would have left after 1 day.
Verified review

10/10 Exceptional

Exelente hotel, su personal muy amable te hacen sentir como en tu casa, el hotel muy bien decorado combinado lo antiguo y moderno con excelente calidad, sobresaliente.
Verified review

10/10 Exceptional

Wonderful location, super spacious!

Our hotel was right on the central plaza in Cuenca, so it was super easy to get around and see what we wanted to see. Our room was a very spacious suite with 1 1/2 baths, so it really was convenient for our party of 4. Breakfast was great, and Pablo was very friendly and talkative. We enjoyed our stay immensely!