I usually have good experiences with Hilton properties. Unfortunately, this hotel was very disappointing. The main reason we booked this hotel was because of the pool, we were going to visit my stepdaughter for her birthday and since we know how much she loves to swim, a pool was a must. We didn't know their pool was plugged and out service until we were informed after checking in and after the keys were handed. It is stated in their website, but Expedia did not have that information. We tried to cancel the hotel,called another hilton property to make sure their pool worked, they said yes. We told that to the front desk clerk or manager that was there so we could cancel, she said that Expedia would give us a hard time to refund us the money, etc., she also said we could use the pool of the Tru hotel since it was a Hilton property. I said I didn't know that we could go to any hilton and use their pool and she said yes we could. I asked what we needed to show, she said just our room key should be enough. We were convinced and it seemed only logical to stay there and use the pool of the other Hilton property since it was near by. When we got into the room, it wasn't clean, there was crumbs on the table, hair on the sink and shower, the couch and chair were very disgusting, you could see dirty spots everywhere. The tv remote looked likeit had notbeen wiped down in a long timeThe fridge had spots from food spilled. I always carry with me clorox wipes, so I wiped down everything.