When I made my reservation somehow I ended up for the weekend that was a week out still when I needed it for that very weekend. The guy working the front desk, Kea I believe, was an absolute God send getting things straightened out with expedia (good luck getting hold of a person when it's after midnight!!!) Our only "complaint" would be that we made it a point to get extra towels upon check-in because we had two children joining us for the second night. While out picking the kids up, despite all our belongings still being the room and our unused extra towels still being neatly folded and up out of the way, housekeeping came in and remade the room while taking ALL the towels so we had to go back down to request even more towels. There was no "do not disturb" signs available and we thought by leaving the room after 1:00 we were safe from having anyone come into our room. None of our personal stuff was missing that we could tell, we just didn't appreciate having to waste time to go back for more towels, again when that was something we had already taken care of. But, again, the front desk people have ALWAYS been most pleasant to deal with and I sooooooooooo appreciate the guy that helped with my reservation blunder!!!!