My car broke down in the middle of the night on the highway. I made a reservation on hotel.com around 12:15 am. When I arrived at the hotel, the girl was very rude and told me that my reservation was not valid, that if I wanted to spend the night there I should have booked on the 15th, so they charged me for the room, but I couldn't sleep in it. And because I made the reservation in the middle of the night, the app didn't give me options for the 15th and it didn't let me cancel, so I was only charged and couldn't sleep in the room