Very nice hotel, staff was good and food was great
Oksana
Oksana,9 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 3 月 7 日
Our room was what we expected, nice view, clean. Three pools to choose from, all with different vibes. We felt the staff overall was wonderful, always willing to answer any questions and give us suggestions.
Michael
Michael,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 30 日
Clean room and pool. Attentive and knowledgeable staff.
Daniel
Daniel,5 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 12 月 22 日
Hotel muy grande con espacios muy largos para caminar, temporada alta, pero muy buena comida, el show es excelente!!. Agradable estancia.
Luis
Luis,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 12 月 19 日
Megan
Megan,3 晚行程
Expedia真实住客点评
8/10 很好
2025 年 12 月 15 日
I was overall pleased with this all inclusive experience. The staff were always willing to help and very friendly. If you are going to be in Puerto Morales and looking for an active AI I would certainly recommend here.
Amber-Lynn
Amber-Lynn,9 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 12 月 8 日
Me encantó el hotel, la comida y las instalaciones están excelentes
Samantha Stephy
Samantha Stephy,3 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 6 日
The updated rooms in El Beso are beautifully done, spotless and fresh. Check-in was a pleasure, it was clear and efficient and she did well to accomodate a change in our room.
Heather
Heather,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 18 日
Sarah
Sarah,7 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 11 月 18 日
No probé la tina, no me alcanzo el tiempo
Jair
Jair,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 11 月 14 日
Michelle
Michelle,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 14 日
The staff was amazing for everything i would totally go back in a heartbeat
Brittany
Brittany,5 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 11 月 9 日
Check in práctico y servicio del personal es muy agradable, todos son serviciales
Christian
Christian,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 11 月 8 日
Beautiful place! Report was smaller but still very good service
Corey
Corey,7 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 11 月 8 日
The service was a little patchy occasionally - and it wasn’t massively welcoming for the solo traveller - but the food was great and I had fun overall
James
James,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 3 日
Excellent staff!
James
James,7 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 3 日
Michelle
Michelle,7 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 10 月 28 日
Everything! Service was good. Place was well kept. Check in was amazing with a free upgrade! Dollar for dollar trip , it was the best value ever! Solid 4.5 star resort! Would highly recommend it!
Oliver
Oliver,6 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 10 月 19 日
La habitación esta muy bien tanto la limpieza como las instalaciones y amenidades.
Jose, Estrella, Ana, y Brenda de servcio al huésped y el Guest Experience Santiago todo el tiempo estan listos para ayudarte con las solicitudes.
Gracias chicos
IVAN
IVAN,1 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 10 月 14 日
Slow service for food. Both in lunch and dinner restaurants.
The elevator was broken most of the time though service staff worked on it every other day.
Food in general was mixed quality. The Italian restaurant was quite bad. Overcooked meat/pasta/gnocci.
Route66 restaurant was super noisy due to really bad acoustics inside.
Oscar
Oscar,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 13 日
Parents loved EVERYTHING!! They will definitely be booking this hotel for their next trip to Cancun.
Abel
Abel,4 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 10 月 7 日
We stayed at the resort for our honeymoon trip. Jose in guest services was amazing, he secured us dinner reservations for the first day even though everything was booked out when we arrived. Honestly, all the staff were great and they try their best to keep the resort clean and the seagrass cleared. The activities they had were great we had alot of fun with archery, dance lessons and aquagym and the evening shows at 9pm were pretty good.
One issue we had was just trying to get water we don’t drink much alcohol, and when we asked for water instead, it sometimes felt like a hassle or like we were being dismissed, which made us uncomfortable many times we had to ask several times before getting water but whenever we asked for alcohol drink we received pretty quick.
Another issue was being pushed into a timeshare presentation without really being told what it was. We were sent to the front desk, then told to have breakfast with someone even though we said we already ate. They said it would take one hour being,naive and not wanting to be rude we agreed but it dragged to 3 hours lost patience and ended it myself didn't even want the massage they offered and just threw the coupon away. Just be aware of being talked into these presentations.
Overall, we would return — maybe just bringing our own water next time. If you’re looking for a beach resort, this might not be it, but they can help you book an excursion to Isla Mujeres, which gave us the one perfect beach day we wanted.
Esther
Esther,7 晚浪漫旅行
Expedia真实住客点评
6/10 好
2025 年 10 月 4 日
The adult pool closes earlier than the family pool & was very boring compared to the family pool.
Jeanette
Jeanette,3 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 10 月 1 日
Ryan
Ryan,1 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 9 月 29 日
We went to this resort for our honeymoon and had a good time, but some things could have been better. Upon our arrival we were told we would likely get a honeymoon suite and a package sent to our room, I wasn't expecting to get anything extra, so this was a nice surprise. However, neither of these things ended up happening, which was a bit disappointing. The first thing you will notice about the property is the seaweed at the beach. I know there is nothing the property can do about this, however it does impact the experience greatly as the beach is totally unusable. There is a smell from the seaweed across the whole property, we slowly got used to it but were certainly still noticing it on our last day. You also get charged an extra fee for "seaweed removal". We never saw any seaweed get removed. The staff was overall friendly and helpful. However part of their job is clearly to upsell you on extra experiences and excursions, which is a large pet peeve of mine. No staff member was overbearing or rude about it, I just don't want to be constantly getting sold to or be getting calls to the room asking if id like to purchase an excursion. I chose this resort for two reasons, cost and food. I had read several reviews saying the food was excellent. This set my expectations too high, as i wasn't very impressed. It was solid, but i've had better at other all-inclusives that were similarly priced. This was a fine experience for the cost, but it is unlikely I would return.