Never going there again!!! The manager was very rude to my partner when he called them regarding our booking. Then when we arrived she was still impolite & rude upon checking in. We had a query regarding the rate per night for extra guests, as the rate on the website was different to what they wanted to charge us once we got there.
There was no linen, pillows or linen on beds when we arrived. We had to go ask them at reception for these. When the manger brought the linen to our cabin, she didn’t even knock! She came straight in, walked into one of the rooms and dumped everything on the bed.
The first morning we had planned on cooking pancakes. There was no frying pan. We had to go back to reception to ask for one, where my partner was rudely greeted again & told to have another look but when my partner said that he’d already had a thorough look, she finally gave him one whilst saying “make sure you leave it in the cabin when you leave”.
Appalling service!! My sister was charged $20 just to enter the property as a day visitor for a couple of hours. We paid way too much for what we got. Cabin was very small & floors were dirty. I would NOT recommend staying there if you want to be treated poorly. The only good thing about the place is the view of Lake Fyans & the Grampians in the distance.
