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MainStay Suites Mackay

4.5 star property
Luxury hotel in Mackay with outdoor pool and restaurant

Choose dates to view prices

In the heart of a shopping district, Aligned Corporate Residences Mackay offers a tranquil retreat. Enjoy the outdoor pool with sun loungers, unwind in the garden or on the terrace. With high-speed WiFi and conference space, this hotel is ideal for work and leisure.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Free parking
  • Free WiFi
  • Restaurant
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurant
  • Outdoor pool
  • Fitness center
  • Terrace
  • Air conditioning
  • Garden
  • Front-desk safe
  • Vending machine
  • Laundry service
  • Self-serve laundry

For families (6)

  • Children stay free
  • Cribs/infant beds (surcharge)
  • Stovetop
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
The current price is CNY1,480
CNY1,480 total
includes taxes & fees
Jan 25 - Jan 26, 2026

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Suite, Multiple Beds, Non Smoking (Efficiency)

Suite, Multiple Beds, Non Smoking (Efficiency) | Premium bedding, down comforters, in-room safe, individually decorated

Suite, Multiple Beds, Non Smoking (Efficiency)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
  • Sleeps 4
  • 2 King Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Efficiency)

Room, 1 King Bed, Accessible, Non Smoking (Efficiency) | Premium bedding, down comforters, in-room safe, individually decorated

Room, 1 King Bed, Accessible, Non Smoking (Efficiency)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Multiple Beds, Accessible, Non Smoking (Efficiency)

Room, Multiple Beds, Accessible, Non Smoking (Efficiency) | Premium bedding, down comforters, in-room safe, individually decorated

Room, Multiple Beds, Accessible, Non Smoking (Efficiency)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
  • Sleeps 4
  • 2 King Beds

View all photos for Suite, 1 King Bed, Non Smoking (Efficiency)

Suite, 1 King Bed, Non Smoking (Efficiency) | Premium bedding, down comforters, in-room safe, individually decorated

Suite, 1 King Bed, Non Smoking (Efficiency)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Efficiency)

Room, 1 King Bed, Non Smoking (Efficiency) | Premium bedding, down comforters, in-room safe, individually decorated

Room, 1 King Bed, Non Smoking (Efficiency)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
  • Sleeps 2
  • 1 King Bed

Similar properties

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Oaks Mackay Rivermarque Hotel
  • Pool
  • Parking available
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8.2 out of 10, Very Good, 560 reviews
The price is CNY854
CNY939 total
includes taxes & fees
Jan 4 - Jan 5, 2026
Oaks Mackay Rivermarque Hotel
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About the neighborhood

Map
38 Macalister Street, Mackay, QLD, 4740

What's nearby

  • Artspace Mackay - 2 min walk - 0.2 km
  • Mackay Enertainment and Convention Centre - 5 min walk - 0.5 km
  • Jubilee Park - 5 min walk - 0.5 km
  • Caneland Central - 8 min walk - 0.7 km
  • Bluewater Lagoon - 8 min walk - 0.7 km

Getting around

  • Mackay, QLD (MKY) - 11 min drive
  • Mackay Station - 9 min drive
  • Nabilla Station - 21 min drive
  • Mapalo Station - 25 min drive

Restaurants

  • ‪Austral Hotel - ‬5 min walk
  • ‪Zambrero - ‬4 min walk
  • ‪Noodle Paradise - ‬1 min walk
  • ‪The Palace - ‬5 min walk
  • ‪Subway - ‬2 min walk

About this property

MainStay Suites Mackay

MainStay Suites Mackay is a great choice for a stay in Mackay. Guests can grab a bite to eat at the restaurant and visit the fitness center for a workout. Other highlights at this luxurious hotel include an outdoor pool, a terrace, and a garden.

At a glance

DONE

Hotel size

    • 97 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: 10:00 AM
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 10 AM
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • The front desk is open Monday - Friday (7:00 AM - 8:00 PM) and Saturday - Sunday (9:00 AM - 5:00 PM)
    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets allowed (dogs and cats only)*
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
    • Height restrictions apply for onsite parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Barbecue grills

Traveling with children

  • Children stay free (see details)

What to do

  • Beach nearby

Working away

  • Meeting room
  • Conference space (775 square feet)

Services

  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness center
  • An outdoor pool
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible business center
  • Raised toilet seat
  • Low-height counter/sink
  • Grab bar near toilet
  • Well-lit path to entrance

Room amenities

Be entertained

  • 42-inch flat-screen TV
  • Digital TV channels

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Down comforter
  • Soundproofed rooms
  • Premium bedding
  • Crib/infant bed (surcharge)

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Microwave
  • Stovetop
  • Toaster
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Restaurant dining guide

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge of AUD 25 (subject to availability)
  • Late check-out can be arranged for an extra charge of AUD 50.00 (subject to availability)
  • Credit card charges are subject to an extra charge

Children & extra beds

  • Cribs/infant beds are available for AUD 10.0 per day
  • Rollaway beds are available for AUD 60.0 per day

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of AUD 350 per accommodation, per stay

Parking

  • Parking height restrictions apply

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a smoke detector and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Mackay Quest
Quest Hotel Mackay
Quest Mackay
Quest Mackay Hotel
Quest Mackay
Aligned Corporate Residences Mackay Hotel
Aligned Corporate Residences Mackay Mackay
Aligned Corporate Residences Mackay Hotel Mackay

Frequently asked questions

Does MainStay Suites Mackay offer free cancellation for a full refund?

Yes, MainStay Suites Mackay does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at MainStay Suites Mackay?

Yes, there's an outdoor pool.

Are pets allowed at MainStay Suites Mackay?

Yes, cats and dogs are welcome. There's a charge of AUD 350 per accommodation, per stay. Service animals are exempt from fees.

Is parking offered on site at MainStay Suites Mackay?

Yes, there's free self parking.

What are the check-in and check-out times at MainStay Suites Mackay?

Check-in start time: 2:00 PM; Check-in end time: 10:00 AM. There's a charge of AUD 25 for early check-in (subject to availability). Check-out time is 10 AM. Late check-out is available for a charge of AUD 50.00 (subject to availability). Contactless check-out is available.

What is there to do at MainStay Suites Mackay and nearby?

MainStay Suites Mackay has an outdoor pool and a fitness center, as well as a picnic area and a garden.

Are there restaurants at or near MainStay Suites Mackay?

Yes, there's an onsite restaurant.

What's the area around MainStay Suites Mackay like?

MainStay Suites Mackay is in City Centre, a short 8-minute walk from Bluewater Lagoon and 8 minutes' walk from Caneland Central.

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Reviews

MainStay Suites Mackay Reviews

8.6

Excellent

8.8

Cleanliness

8.4

Location

8.6

Staff & service

7.4

Eco-friendliness

8.2

Property conditions & facilities

Reviews

10/10 Exceptional

Great amenities close to everything. Great staff
Anne, 2-night trip

8/10 Very good

Great location

Located above a Greek restaurant with yummy food, and close to other restaurants, a few mins from the shopping mall and Dan Murphy. Staff were very friendly.
Suzy, 2-night trip

10/10 Exceptional

Easy check-in and checkout. Really friendly staff. Didn't use the pool or barbecue area but they looked clean.
Aaron, 3-night trip

8/10 Very good

Everything you need
Tracee, 1-night trip

6/10 Good

Family Holiday

No microwave cookware, luckily we took some with us. TV in wrong position Only 1 lounge chair Considering how much we paid thought we would have had a balcony. Wouldn't recommend staying here unless you're here for work, unaware it wasn't for family holiday
Jennifer, 7-night trip

6/10 Good

I liked how the hotel was pet friendly and optional for pet owners to have there dog. I think more hotels should be like this. I did not like that after reception was closed you couldnt acess anything such as milk, tea, coffee or facilities such as the roof top tearrace bbq area to smoke or that there was no balcony in the single bed standard room. Made the room have no air flow.
Courtney, 1-night trip

4/10 Fair

Property in good central location , room supplied was overlooking a restaurant roof with extraction fans going to all hours, no screen on small balcony with no view. Bed was hard, old and uncomfortable, amenities disjointed from living area and set out like a nursing home. Booked in for three days checked out next morning no refund.
Aaron, 3-night trip

6/10 Good

No internet was problematic
Pauline, 3-night trip

4/10 Fair

The room we were allocated was not cleaned when we arrived.
1-night trip

8/10 Very good

Overpriced and a bit tired no netflix as advertised, no reception or after hours service after 5pm
Chris, 1-night trip

2/10 Poor

The property was close to my event and close to town facilities
1-night trip

8/10 Very good

Large room
1-night trip

10/10 Exceptional

Convenient location, walking distance to restaurants. I would stay here again.
1-night trip

10/10 Exceptional

Great size appartments
1-night trip

8/10 Very good

Liked having full cooking facilities and staff were great
3-night trip

4/10 Fair

Wasn't told prior or at check in that rooms would not be serviced over the new year long weekend. Not only were they not serviced, but the complex was unmanned new year's day. Not only a security issue but other people were confused about how to check in. Rooms were tidy but tired. Towel rack kept falling off, and drier was too noisy to use while in the room (feel sorry for anyone next door).
3-night trip

6/10 Good

Overall stay was pleasant and good. We had a 4 night stay from Thursday to Monday and there was no room service available during the weekend. Wifi was not working as it was under maintenance for the whole 4 days of our stay.
PM, 4-night trip

6/10 Good

First night there the roof top area was open but for the rest of the stay it was closed. Having to then resort to going to the car park for a smoke. And the "double bed" was just to singles pushed together. Save the cash and go somewhere cheaper the experience would probably be the same.
6-night trip

8/10 Very good

Overnight Stay

Satisfactory overnight stay. Staff were efficient and friendly. Room is a basic hotel room with small kitchenette.
graham, 1-night trip

10/10 Exceptional

Central location.very clean rooms great place to stay.
Simon, 1-night trip

8/10 Very good

Easy on/off Bruce Highway

Easy to find, right across from the river, so nice view. One block away from small, quiet downtown. We liked that the Quest hotels have kitchenette, if you want to cook.
1-night trip

10/10 Exceptional

Comfortable, convenient and clean

Have stayed at the Quest on previous occassions. Friendly and helpful staff. Clean and comfortable rooms. Quiet location, within a 5 min walk to a range of eating places and to the mall.
Glen, 1-night trip

8/10 Very good

👍👍
Brady, 3-night trip

10/10 Exceptional

Central Location, Good room, Handy to restaurants within walking distance
1-night trip

8/10 Very good

Great location near city centre

The only issue I found was the bed was uncomfortable otherwise location was great, friendly helpful staff & we were able to check in early, secure car parking, very clean & tidy. Just wish the mattress was comfy.
Louise, 1-night trip