Verified
2/10 Poor
Mar 26, 2017
They ruined my holiday
Be careful. When I arrived this hotel at night, I hearded that they sent e-mail to me 1 hours ago like this : "So sorry for this email if it disturb you. Please cancel your booking as soon as possible because our room was sold out today. We did close our room on website but don't know somehow, you still booked the room. Please cancel the booking then we will free of charge for this cancelation". They said this is caused by system of Hotels.com so they don't have responsibility. For 2 hours I had to wait until they search the refund regulation on website. Finally they returned money except commission. I was really tired and had to find another hotel to sleep at 11 pm. I hope nobody expierence like this any more.




















