The staff on check in were helpful and polite. The room was easily accessed with a lift, and was clean and comfortable. The position of the hotel is great for exploring this part of Istanbul. The only thing that let the stay down was the breakfast. The room was small and crowded (I had to share a table with a family, which I felt was not a great experience for them). I had to queue for a table, and then the buffet was seriously depleted. I think too much space was given over to a whole table of different biscuits, the bread was stale, and the hot food had two of the four options being deep fried cheese rings, and some vegetable nuggets!?!?! More coffee, better juice, fresh breads, and simple options of cheese, meats, and hot food would be perfect, and a lot simpler to supply I think.