We travel often and usually stay in chain hotel like Best Western that are known for their standard clean rooms, decent services, and budget friendly pricing. This one was no different - good as expected but nothing out of the ordinary. The rooms are clean and well maintained. Breakfast was more than ample. Front desk was quick and efficient.
However, we will remember this particular hotel for the service offered by the person in charge of the breakfast area - Charmin (pardon my spelling). She was extremely courteous and hospitable - walking up to each table ensuring we had everything we needed, that the food was good and warm, asking if she could get us anything else, and making sure the food trays were quickly replenished when empty. She even kept the breakfast bar open a little longer than closing time one day when we had turned up a little late. It is exceptional service like this that makes the guest feel special and regular hotel becomes memorable.