The air-conditioning thermostat did not work well so we were either freezing or hot all night. There was an underlying smell of smoke that got stronger as the night went on. What I texted to the customer service in the morning: Someone has definitely been smoking in this room. Allergies kept me awake for most of the night. They replied: Thank you for bringing this to our attention. We're sorry to hear that you've experienced discomfort during your stay. I understand how allergies can be difficult, especially when traveling. Our team is committed to ensuring a pleasant environment for all of our guests, and we take concerns about smoking very seriously. When you checked in yesterday afternoon, the room was thoroughly inspected, and no signs of smoke or any unusual order were detected. Additionally, our supervisor did not report any concerns about the room from the previous guest, which suggests there was no apparent smoke at that time. If there had been a noticeable smell, we would have expected it to be brought to our attention right away. We're always happy to assist guests with room changes or address any issues as soon as they arise. In order to smell smoke that has settled into the carpet, someone has to spend more time than just a quick inspection and cleaning products will mask the smell for housekeeping. The smell got stronger as the night went on. All our friends who live near the Scotts Valley location said they would never stay here, we should have listened.