We did not stay at this hotel due to the deceptive practices of the owner and the deplorable condition of the assigned room.
Upon arrival, the owner was absent, only appearing after a ten-minute wait and a direct phone call. He then processed a deposit – an amount significantly higher than deposits at three other hotels in the vicinity. Crucially, after securing my payment and ID, he informed me the original room was unavailable and was giving us a room with three king size beds. It was only after this transaction was complete that he revealed the room's "eco-friendly" feature: no toilet paper, only a bidet. This critical detail was never disclosed prior to booking or payment, and we would never have booked under such conditions.
The room provided was entirely unsuitable:
* It contained three king beds, crammed so tightly that less than a foot separated them, making movement nearly impossible.
* A large refrigerator obstructed what little walking space remained.
* The air conditioning unit had a broken on/off button, rendering it unusable.
When confronted, the owner admitted no other rooms were available. We immediately decided not to stay. Despite acknowledging our position, he flatly refused a direct refund, directing us to Hotels.com. Hotels.com's subsequent attempt to secure our refund was rejected by the owner. This entire experience was highly unsatisfactory and costly due to the owner's misrepresentation and refusal to refund.
