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Hotel Plaza Carrillo's

3.0 star property
Hotel with outdoor pool, near Las Palapas Park

Choose dates to view prices

Escape to Hotel Plaza Carrillo's, where vibrant Cancun charm meets modern comfort. Unwind in the garden, sip a drink at the bar, or savor delicious meals at the restaurant. With an outdoor pool and tour assistance nearby attractions like Las Palapas Park are within reach.

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Pool
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Room service
  • 24-hour front desk
  • Garden
  • Front-desk safe
  • Snack bar/deli
  • Concierge services
  • Luggage storage
  • Tour/ticket assistance
  • Reception hall

Feel at home (6)

  • Private bathroom
  • Television
  • Garden
  • Daily housekeeping
  • Bathtub or shower
  • In-room climate control (air conditioning)

Room options

View all photos for Double Room

Down comforters, in-room safe, desk, iron/ironing board

Double Room

  • 20 sq m
  • Sleeps 4

View all photos for Standard Room

Standard Room | Down comforters, in-room safe, desk, iron/ironing board

Standard Room

8.4 out of 10
Very good
(12 reviews)

Highlights

Air conditioning
TV
Down duvet
Private bathroom
Cable channels
Wardrobe or closet
Desk
In-room safe
  • 20 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Map
Claveles No. 33 y 35, Supermanzana 22, Cancun, QROO, 77500

What's nearby

  • Benito Juarez Municipal Building - 2 min walk - 0.2 km
  • Las Palapas Park - 3 min walk - 0.3 km
  • Plaza 28 - 11 min walk - 1.0 km
  • Mercado 23 - 11 min walk - 1.0 km
  • Plaza Las Americas - 19 min walk - 1.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • ‪11:11 Club - ‬1 min walk
  • ‪Burger King - ‬10 min walk
  • ‪KOTARÓ - ‬5 min walk
  • ‪Amarula - ‬5 min walk
  • ‪Hunter Bar - ‬3 min walk

About this property

Hotel Plaza Carrillo's

At Hotel Plaza Carrillo's, you'll be just a 5-minute drive from Plaza Las Americas and Puerto Cancun Marina Town Center. Guests looking for a bite to eat can check out Carrillos, which serves international cuisine. An outdoor pool, a bar/lounge, and a snack bar/deli are other highlights.

At a glance

DONE

Hotel size

    • 43 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free offsite parking within 33 ft
    • Street parking available
DONE

Other information

    • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Room service
  • Snack bar/deli

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Garden
  • An outdoor pool
  • Reception hall

Accessibility

  • Handrails in stairways
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Well-lit path to entrance

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Iron/ironing board (on request)

Sleep well

  • Down comforter
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Carrillos - This restaurant specializes in international cuisine.

Fees & policies

Pool, spa, & gym (if applicable)

  • Pool access available from 6:30 AM to 8:00 PM

Policies

Noise-free guestrooms cannot be guaranteed.
This property does not have elevators.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.

Also known as

Hotel Plaza Carrillo's Cancun
Hotel Plaza Carrillo's
Plaza Carrillo's Cancun
Plaza Carrillo's
Hotel Plaza Carrillo's Hotel
Hotel Plaza Carrillo's Cancun
Hotel Plaza Carrillo's Hotel Cancun

Frequently asked questions

Does Hotel Plaza Carrillo's offer free cancellation for a full refund?

Yes, Hotel Plaza Carrillo's does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Plaza Carrillo's?

Yes, there's an outdoor pool. Guests have pool access from 6:30 AM to 8:00 PM.

Are pets allowed at Hotel Plaza Carrillo's?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hotel Plaza Carrillo's?

No, unfortunately, but there's free parking nearby.

What are the check-in and check-out times at Hotel Plaza Carrillo's?

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM. Check-out time is 11:00 AM.

Is there an onsite casino at Hotel Plaza Carrillo's?

No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (2-min drive) and Dubai Palace Casino (3-min drive) are both nearby.

What is there to do at Hotel Plaza Carrillo's and nearby?

Hotel Plaza Carrillo's has an outdoor pool and a garden.

Are there restaurants at or near Hotel Plaza Carrillo's?

Yes, Carrillos offers international cuisine.

What's the area around Hotel Plaza Carrillo's like?

Hotel Plaza Carrillo's is a short 20-minute walk from Plaza Las Americas and 13 minutes' walk from Plaza 28.

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Hotel Plaza Carrillo's Reviews

Reviews

7.6

Good

8.2/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Popular mentions

Service staff
Dancing
Room
Bed
Downtown

Reviews

6/10 Good

Bit too noisy

The hotel beside loud bar. But also near house with barking dogs into the night Getting good sleep was a challenge
Robert, 3-night trip

4/10 Fair

Once. Never again

The hotel is nice old style. But beds are hard. Pillows need replacing. The in room safe perm locked so you use reception safe box. Did not. The disco starts 10 at night and noisy air conditioning did not frown it out. Came saw will not use again
Robert, 4-night trip

6/10 Good

.
Anna, 7-night trip

2/10 Poor

DO NOT STAY HERE!!! Very old. Next to bar which played OUTSIDE LOUD music until 4:00am 5 nights of the week. Couldn't sleep at all. Should be out of business unless the bar closes. Old beds, fixtures, windows, .... No restaurant. TERRIBLE HOTEL. Left after 1 night!!! Rate 0 out of 10

10/10 Exceptional

Ya hemos ido en varias ocasiones, si buscan un lugar tranquilo y cómodo para descansar está muy bien. Las camas son cómodas, tienen garrafones de agua fría y caliente en los pasillos q uno puede tomar en las jarras q tiene cada habitación, cuánta con agua fría y caliente en el baño también, la alberca es grande solamente q está temporada el agua estaba muy fría y no pudimos usarla. La atención de todos fue muy amable.
Joana, 1-night trip

10/10 Exceptional

Me he hospedado en 4 ocasiones y no he tenido problemas, algunas he ido sola o con mi hijo.
Leslie, 2-night trip

8/10 Very good

Todo me parecio bueno

8/10 Very good

Para llegar a dormir está bien, está aceptable no esperar algo sobresaliente pues el precio es accesible para pasar la noche Me gustó que hay lugares de interés cerca de la propiedad
Miguel Alberto, 1-night trip

8/10 Very good

En general está bien el hotel, no me gustó que no hubo control remoto para mi habitación.

8/10 Very good

Mejorar camas

Todo bien el único pequeño detalle es que las camas son duras
3-night trip

6/10 Good

Hotel que cambio reglas perjudiciales a el cliente

Un lugar centrico, ideal para desplazar a cualquier punto, en esta ocasion la habitacion no fue lo esperado, fallo el control del clima, el jabon y shampoo no se suministro para el segundo dia, y una desagradable sorpresa el check out es a las 11 am.. cuando anteriormente era a la 1 de la tarde, me dieron la oportunidad de salir a las 12.. habitaciones ya algo viejas aunque remodeladas, baños con llaves flojas, wc de consumo elevado de agua(excesivo), puerta de acceso con chapa muy deteriorada.. se descansa? Si..
saul, 2-night trip

8/10 Very good

Nos gustó que es fácil llegar, céntrico. La alberca es de tamaño mediano, los cuartos son pequeños pero muy cómodas las camas, el baño estaba limpio y se esmeraron en las decoraciones. La tv es grande aunque con detalles como el control q estaba fallando. Nos perdimos un poco para encontrar la alberca pero en general estuvo bien
1-night trip

10/10 Exceptional

Gracias, excelente hospedaje!!

Una estancia muy agradable, una cama muy amplia y comoda, agua caliente, limpieza, tranquilidad, excelente lugar!!..
saul, 1-night trip

8/10 Very good

N
Marcelino, 4-night trip

4/10 Fair

No me gustó porque el restaurante q tienen no funciona y no había papel de baño en la habitación y no se veía agradable
Tahymi, 1-night trip

10/10 Exceptional

Great place to stay downtown
Andrea, 1-night trip

6/10 Good

Esperaba más de hotel, si esta ubicado en buen lugar cerca del parque de las Palapas, pero ya esta deteriorado, nos pusieron un rollo de papel usado y nunca un nuevo, pedí cambio de toallas y nunca me pusieron limpias hasta que las pedí, si Pueden hospedarse en oro hotel mucho mejor.
Ana Lilia, 3-night trip

10/10 Exceptional

Muy bien to do bieen
Rogui, 1-night trip

6/10 Good

Despite the disco, a great little hotel

I almost cancelled before I checked in when I saw the disco, six nights a week, next door. However, the friendly receptionist Sabina gave me a room furthest away and I never heard it my two nights. The trade-off was a loud humming noise outside my room from what I guess was a water pump or heating. All that said, it is a nice little hotel. Friendly staff, water refill, big room, super clean and good wifi.
S, 2-night trip

10/10 Exceptional

Just what we were looking for!

Clean and great service!
Adam, 1-night trip

8/10 Very good

Good location, bus r1

Cool place , good location, one block away to evening food court ,plaza ?? Need touch up ceiling water marks
phu tuong, 2-night trip

8/10 Very good

Cerca del centro, si eres una persona sencilla este hotel estará perfecto para ti
Angel Ivan Esquivel, 3-night trip

10/10 Exceptional

Muy bien
Mercy, 2-night trip

8/10 Very good

En general todo bien, estuvimos una noche, habitacion comoda y limpia
1-night trip

10/10 Exceptional

Good
Carmen, 1-night trip