Here’s a polished and stronger version of your review that keeps the frustration clear while making it easier to read and more impactful:
If I could give zero stars, I would.
I arrived around 3:00 AM and there was no one at the front desk. I called the front desk phone three separate times with no answer. I then contacted customer support, who tried implying I hadn’t followed instructions, yet no one answered their calls either. I ultimately had to contact the general manager myself. After waiting about 45 minutes, someone finally showed up.
Sadly, that wasn’t even the worst part.
There was a spider in my room the size of 2–3 quarters put together, as shown in the attached photos. I booked through Hotels.com, which stated late-night check-ins were available. The hotel then tried to claim that wasn’t true and attempted to charge me extra.
Before I arrived, Melanie implied I would receive a refund. However, once I got there, she changed her story and told me I would have to wait until Monday for the manager to decide whether they would approve one. I live in Missouri and leave tomorrow, so that was unacceptable.
Thankfully, Hotels.com stepped in and is refunding me. However, when they contacted the hotel, the general manager Melanie tried to deny the entire situation — despite seeing the photos and the evidence left in the room.
Save yourself the headache. RUN — don’t stay
here.
