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SureStay Hotel by Best Western Castro Valley

2.5 star property
Hotel in Castro Valley

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Photo gallery for SureStay Hotel by Best Western Castro Valley

Welcome to our lobby, featuring a reception desk, dark-framed glass door, and elegant artwork.
Welcome to SureStay Hotel, a single-story hotel with a flat roof and windows along the facade, surrounded by lush greenery.
Enjoy cooking in this well-equipped kitchen with a central island, oven, and microwave.
Relax in comfort with a plush sofa, flat-screen TV, and convenient dresser.
Cozy retreat with a large bed, bedside tables, and a comfortable chair.
Located on the Strip, SureStay Hotel by Best Western Castro Valley offers a convenient stay with free breakfast and in-room WiFi. Unwind after a day of exploration knowing that helpful staff are available at the 24-hour front desk.

Reviews

7.8 out of 10
Good

Popular amenities

  • Connecting rooms available
  • 24/7 front desk
  • Free parking
  • Air conditioning
  • Free WiFi

Main amenities (4)

  • Daily housekeeping
  • 24-hour front desk
  • Air conditioning
  • Vending machine

Feel at home (6)

  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
  • Coffee/tea maker
The current price is CNY646
CNY711 total
includes taxes & fees
Aug 8 - Aug 9

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Two beds with patterned bedspreads, a classic wooden headboard, and framed landscape paintings adorn this comfortable hotel room.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.0 out of 10
Good
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LED TV
Blackout drapes/curtains
Shower/tub combination
Private bathroom
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Cozy retreat with a bed, desk, and lamps.

Standard Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LED TV
Blackout drapes/curtains
Shower/tub combination
Private bathroom
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Two single beds with headboards and footboards, each dressed with patterned bedspreads, are accompanied by a nightstand and lamp.

Standard Room, 2 Queen Beds, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LED TV
Blackout drapes/curtains
Shower/tub combination
Private bathroom
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Cozy retreat with a bed, desk, and lamps.

Standard Room, 1 King Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LED TV
Blackout drapes/curtains
Shower/tub combination
Private bathroom
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Classic hotel room with a large bed, nightstand, and dresser.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(27 reviews)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LED TV
Blackout drapes/curtains
Shower/tub combination
Private bathroom
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Cozy retreat with a large bed, bedside tables, and a comfortable chair.

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LED TV
Blackout drapes/curtains
Shower/tub combination
Private bathroom
Hair dryer
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

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Lobby

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8.4 out of 10, Very Good, 1,000 reviews
The price is CNY727
CNY799 total
includes taxes & fees
Aug 10 - Aug 11
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About the neighborhood

Map
3954 E Castro Valley Blvd, Castro Valley, CA, 94552

What's nearby

  • California State University East Bay - 7 min drive - 5.0 km
  • Chabot College - 10 min drive - 11.5 km
  • Oakland Zoo - 11 min drive - 14.6 km
  • Oakland Arena - 13 min drive - 20.2 km
  • Oakland-Alameda County Coliseum - 14 min drive - 20.6 km

Getting around

  • Oakland Intl. Airport (OAK) - 20 min drive
  • San Carlos, CA (SQL) - 27 min drive
  • Concord, CA (CCR-Buchanan Field) - 33 min drive
  • Norman Y. Mineta San Jose Intl. Airport (SJC) - 34 min drive
  • San Francisco Intl. Airport (SFO) - 46 min drive
  • Pleasanton Station - 15 min drive
  • Oakland-Jack London Square Station - 17 min drive
  • Fremont Station - 18 min drive
  • Castro Valley Station - 29 min walk

Restaurants

  • ‪McDonald's - ‬18 min walk
  • ‪Chipotle Mexican Grill - ‬3 min drive
  • ‪i-Tea - ‬2 min drive
  • ‪Taco Bell - ‬2 min drive
  • ‪Starbucks - ‬17 min walk

About this property

SureStay Hotel by Best Western Castro Valley

At SureStay Hotel by Best Western Castro Valley, you'll be within a 15-minute drive of Oakland-Alameda County Coliseum and Oakland Arena. Guests will have free perks like breakfast, WiFi, and self parking. Also, this hotel is within a short drive of San Francisco Premium Outlets. Fellow travelers say great things about the helpful staff.

Languages

English

At a glance

DONE

Hotel size

    • 48 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: 5:00 AM
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 21
    • Check-out time is 11:00 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • An adult age 18 or older must assume all liability for the booking
    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Onsite parking available only on request
    • Free uncovered onsite self parking
    • Wheelchair-accessible parking on site

Property amenities

Food and drink

  • Free breakfast

What to do

  • Winery tours nearby

Services

  • 24-hour front desk

Accessibility

  • Braille/raised signage
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Closed captioned TV
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 32-inch LED TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Guidebooks/recommendations

Fees & policies

Refundable deposits

  • Breakage deposit: USD 150 per stay

Parking

  • Guests must contact this property in advance to reserve onsite parking

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have elevators.
Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, and a security system on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover

Also known as

Castro Valley Inn
Castro Valley Inn
Surestay By Best Castro Valley
SureStay Hotel by Best Western Castro Valley Hotel
SureStay Hotel by Best Western Castro Valley Castro Valley
SureStay Hotel by Best Western Castro Valley Hotel Castro Valley

Frequently asked questions

Are pets allowed at SureStay Hotel by Best Western Castro Valley?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at SureStay Hotel by Best Western Castro Valley?

Yes, there's free self parking.

What are the check-in and check-out times at SureStay Hotel by Best Western Castro Valley?

Check-in start time: 3 PM; Check-in end time: 5:00 AM. Check-out time is 11:00 AM. Contactless check-in and check-out are available.

What's the area around SureStay Hotel by Best Western Castro Valley like?

SureStay Hotel by Best Western Castro Valley is located on the Strip. Popular attractions include San Francisco Bay, which is 26 minutes away by car.

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SureStay Hotel by Best Western Castro Valley Reviews

Reviews

7.8

Good

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Popular mentions

Room
Restaurant
Breakfast
Service staff
Grocery store
Location
Bed
Trip
Store
Quiet - room

Reviews

8/10 Good

There is a shopping center across the street with a few easy eating options (we chose Panda Express). There was a good frozen yogurt option for dessert. If you want to "fend for yourself", there is a large Safeway Supermarket with lots to choose from. The slow check-in was due to an illness in the primary front desk person so I am assuming it was temporary. The staff was friendly and when we needed help with the TV, they responded quickly. Clean, neat accommodations which fit our needs and a good quality bed.
Jan, 1-night trip

8/10 Good

Good location
Alan, 1-night trip

8/10 Good

Clean. Well managed. Excellent value for money. I will definitely stay again.
Murat, 1-night trip

6/10 Okay

I didn't like that no elevators, I had to take a downstairs 1 King bed. I needed 2 queen beds
Rosalind, 14-night trip

10/10 Excellent

I am very satisfied with my stay
Robin, 1-night trip

6/10 Okay

Room was not cleaned found trash left behing by previous visits i assume. Smoke detector was cover with a shower cap. Found electronic vapor cartridge trash around on of the beds. Futon bed when opened had some trash/ debris. On last day my wife found some blood splash on one of the door frames.
Josue, 2-night trip

10/10 Excellent

snagged a great deal at the last second. Got a peaceful, sorely needed sleep in a comfortable setting.
Glenn, 1-night trip

10/10 Excellent

Property was nice in a bad area.
Natalie, 1-night trip

10/10 Excellent

Great place
Esteban, 1-night trip

8/10 Good

I go to the east bay a lot for business. the area is safe,, quiet and restaurants are close by. the 580 is right there! for the price of $86 a night that's a bargain!
jonas, 1-night trip

10/10 Excellent

The area and the staff was excellent.
James, 2-night trip

10/10 Excellent

Better than the photos. Room was clean and spotless!
Wei-Chieh, 1-night trip

2/10 Terrible

My stay was absolutely terrible…I was placed in a non-smoking room that smelled like smoke; I was then changed rooms to where the tub and room fixtures were broken and dirty. I was again
LESTER, 2-night trip

4/10 Poor

Asked for a non-smoking room but got a room that reeked with smoke that had penetrated the carpet, bedding, and draiperies.
Thomas, 1-night trip

8/10 Good

Les is the manager and he is very helpful. Sherry
Sherry, 4-night trip

8/10 Good

It was good
Rodney, 2-night trip

10/10 Excellent

Nice staff. Good breakfast! Close to freeway and to many stores.
Ana, 1-night trip

8/10 Good

Good stop for one night outside the bay area. Comfortably bed and plenty of breakfast.
Lois, 1-night trip

10/10 Excellent

Hotel host manager always has great customer service.
Ismael, 1-night trip

10/10 Excellent

Front desk staff very friendly and helpful.

8/10 Good

Nice stay!
Jennifer, 1-night trip

10/10 Excellent

We had a wonderful stay at the SureStay Hotel. It was quiet, the room was spacious, the bed very comfortable. Everyone working here was very helpful and kind.
2-night trip

10/10 Excellent

My son attends UC Berkeley and we visited him for Parent’s Weekend and Homecoming. This hotel is 25 minutes away from Berkeley nestled in Castro Valley, a nice, safe and quiet town. The hotel manager and staff are welcoming and very friendly. I recommend this hotel.
stalin, 2-night trip

10/10 Excellent

I’ve stayed at this location three times when I’ve visited my son at Cal Berkeley. The property is well maintained and staff are always welcoming. The manager is a nice gentlemen who provides good service. There is a Safeway supermarket across the street with a great deli of hot and cold foods. I will continue to stay here whenever I visit the East Bay Area.
Stalin and Julissa, 1-night trip

10/10 Excellent

Great customer service.
rebecca, 3-night trip