We encountered substantial difficulties with this hotel due to an incorrect address being provided, which resulted in our arrival at a vacant building 4.5km away from the actual location. The hotel's actual location, situated closer to Schooner Bight and inland, proved to be less than ideal. Additionally, we experienced challenges in securing a taxi that could accommodate our early flight schedule. Upon discovering the incorrect location and limited taxi options, we requested a cancellation and were advised by hotel staff to complete a form to facilitate a full refund. However, it was subsequently discovered that the hotel had designated us as a no-show without issuing a refund. Regrettably, the incorrect address and misinformation provided by staff led to a wasted day of our trip. Although we spent 10 days on the island and had positive experiences at other hotels, I would not recommend staying here, I highly suggest exploring alternative accommodations.