Verified review
6/10 Good
Janine
Sep 18, 2026
The Maison Bianca in Florence is conveniently located near the train station. The entrance to the suite was decorated nicely and our room was clean. The balcony has double doors so we did not hear the traffic. However the entire process to access the suite and our room was unacceptable. The instructions emailed to us were completely wrong. We were advised there would be a folder by the mailbox with our name and keys and necessary information, but we found nothing. This process is concerning. Had a folder been left, anyone could have accessed our room. Furthermore, ALL the contact numbers listed in the email and on the door are wrong. One number was a hotel in another city which had nothing to do with Maison Bianca. When we finally reached Michael (emergency contact) located in Prato, he was able to help. In the meantime we encountered another couple experiencing the same challenges. It was very frustrating and stressful to troubleshoot these errors. In addition I specifically booked a room with 2 beds, which it had but only one had sheets. I had to find sheets and make the bed myself. The morning staff was very helpful and friendly but I would be reluctant to recommend Maison Bianca for the reasons noted.




















