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PHÖNIX Hotel

4.0 star property
Bergneustadt hotel with spa and indoor pool

Choose dates to view prices

Nestled at PHÖNIX Hotel, a tranquil oasis awaits with a lush garden and playground. Rejuvenate in the spa with treatments like manicures or hot stone massages, then indulge in Regional cuisine at Panorama Restaurant.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Airport transfer
  • Pet friendly
  • Free parking
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool
  • Fitness center
  • Sauna
  • Steam room
  • Room service
  • Meeting rooms
  • Airport shuttle
  • Terrace
  • 24-hour front desk

Feel at home (6)

  • Playground on site
  • Private bathroom
  • Separate sitting area
  • Television
  • Garden
  • Terrace
The current price is CNY981
CNY1,050 total
includes taxes & fees
Jun 11 - Jun 12

Why we love this property

Work and wellness blend
This hotel combines productivity with meeting rooms and laptop-friendly workstations. After hours, indulge in spa services, massages, and sauna time.
Pure relaxation zone
A full-service spa offers facials, massages, and body treatments at this hotel. Guests unwind in the sauna, steam room, or serene garden.

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Single Room

Standard Single Room | In-room safe, desk, laptop workspace, soundproofing

Standard Single Room

8.4 out of 10
Very good
(6 reviews)
  • 17 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room

In-room safe, desk, laptop workspace, soundproofing

Standard Double Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Double Room, Park View

Comfort Double Room, Park View | In-room safe, desk, laptop workspace, soundproofing

Comfort Double Room, Park View

  • Garden view
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Triple Room

Family Triple Room | In-room safe, desk, laptop workspace, soundproofing

Family Triple Room

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Family Quadruple Room

Family Quadruple Room | In-room safe, desk, laptop workspace, soundproofing

Family Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Double Room, Park View

In-room safe, desk, laptop workspace, soundproofing

Deluxe Double Room, Park View

10.0 out of 10
Exceptional
(1 review)
  • Park view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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The price is CNY711
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includes taxes & fees
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About the neighborhood

Map
Am Räschen 2, Bergneustadt, 51702

What's nearby

  • Bergisches Land Nature Park - 1 min walk - 0.0 km
  • Aggertalsperre - 7 min drive - 2.6 km
  • Cologne Trade Fair Grounds - 51 min drive - 66.8 km
  • LANXESS Arena - 52 min drive - 67.5 km
  • Cologne Cathedral - 56 min drive - 70.5 km

Getting around

  • Cologne - Bonn Airport (CGN) - 52 min drive
  • Düsseldorf Intl. Airport (DUS) - 75 min drive
  • Düsseldorf (MGL-Düsseldorf - Mönchengladbach) - 92 min drive
  • Gummersbach Station - 16 min drive
  • Meinerzhagen Station - 18 min drive
  • Gummersbach Dieringhausen Station - 19 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪BowlingCenter Oberberg - ‬5 min drive
  • ‪Alanya - ‬9 min drive
  • ‪Mongo Buffet - ‬8 min drive
  • ‪McDonald's - ‬10 min drive
  • ‪Star - ‬4 min drive

About this property

PHÖNIX Hotel

  • PHÖNIX Hotel is a great choice for a stay in Bergneustadt. Guests can visit the spa to indulge in hot stone massages, body wraps, or facials, and Regional cuisine is served at Panorama Restaurant, which is open for lunch and dinner. Other highlights include an indoor pool, a bar/lounge, and a fitness center.

At a glance

DONE

Hotel size

    • 58 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets allowed*
    • Service animals welcome
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free onsite valet parking
    • Wheelchair-accessible parking on site
    • Electric vehicle charging point on site
DONE

Transfers

    • Airport shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Playground
  • Children's menu

What to do

  • Pool table
  • Hiking/biking trails nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness center
  • An indoor pool
  • Full-service spa
  • Sauna
  • Steam room
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible lounge

Room amenities

Be entertained

  • 20-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Heating
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, facials, body wraps, and body scrubs.

Dining

Panorama Restaurant - This restaurant specializes in Regional cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Children & extra beds

  • Cribs/infant beds are available for EUR 15.0 per stay

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 15 per pet, per night

Policies

Guests can rest easy knowing there's a fire extinguisher on site.

This property accepts credit cards and debit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Also known as

PHÖNIX Hotel Bergneustadt

PHÖNIX Bergneustadt

PHÖNIX Hotel Hotel

PHÖNIX Hotel Bergneustadt

PHÖNIX Hotel Hotel Bergneustadt

Frequently asked questions

Does PHÖNIX Hotel offer free cancellation for a full refund?

Yes, PHÖNIX Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at PHÖNIX Hotel?

Yes, there's an indoor pool.

Are pets allowed at PHÖNIX Hotel?

Yes, pets are welcome. There's a charge of EUR 15 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at PHÖNIX Hotel?

Yes, there's free self and valet parking. Electric vehicle charging is available.

Is airport shuttle service offered by PHÖNIX Hotel?

Yes, an airport shuttle is available.

What are the check-in and check-out times at PHÖNIX Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is 11:00 AM.

What is there to do at PHÖNIX Hotel and nearby?

Have fun during the warmer months with activities nearby such as hiking. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. PHÖNIX Hotel also has a sauna and a steam room, as well as a picnic area and a garden.

Are there restaurants at or near PHÖNIX Hotel?

Yes, Panorama Restaurant offers alfresco dining and Regional cuisine.

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Reviews

PHÖNIX Hotel Reviews

8.6

Excellent

8.8

Cleanliness

8.4

Location

8.8

Staff & service

8.4

Property conditions & facilities

Reviews

Verified

10/10 Exceptional

Perfect hotel for relaxing. Great SPA. Wonderful view. Tasty food ❤️
Ilona, 1-night trip
Verified

8/10 Very good

Good reliable hotel on a hill. Not convenient without driving
Timothy, 2-night trip
Verified

6/10 Good

The bed was very uncomfortable asnit was 2 single beds pushed together and the bed kept seperating - i had booked a double room so this wasnt good as we didnt sleep well
Zoe, 2-night trip
Verified

10/10 Exceptional

Das Personal ist ausnahmslos extrem freundlich und zuvorkommend. Das habe ich selten so erlebt. Das Frühstück lässt keine Wünsche offen. Alles sehr frisch und lecker. Einzig das Rührei. Hier würde ich vorschlagen, eine kleinere Portion ans Buffet zu stellen und dann öfters mal frisch nachzulegen. Das Rührei in dieser großen Menge war leider nur lauwarm. Geschmacklich allerdings auch sehr gut 😊 Das Hotel im allgemeinen war sehr sauber und das Zimmer nett und zweckmäßig eingerichtet. Wir kommen sicher mal wieder
Britta, 2-night trip
Verified

10/10 Exceptional

Wie immer hervorragend. Super bequeme Betten, top Internet, sehr gute Auswahl beim Frühstück
Stefan, 4-night trip
Verified

8/10 Very good

Zimmer okay, Bad winzig, toller Wellnessbereich. Beim letzten Aufenthalt gab es einen Wasserschaden & heute Morgen um 6 Uhr Feueralarm, weil es in der Küche einen Zwischenfall gegeben hatte. Anschließend stand nur noch kaltes Wasser für das Duschen und die darüberhinaus gehende Morgentoilette zur Verfügung😢😢😢 Eine angemessene Entschädigung wurde nicht angeboten 😡
Christine, 2-night trip
Verified

8/10 Very good

Parken direkt am Haus, sauberes Zimmer, ruhige Lage. Gutes Frühstücksbuffet. Umfangreiche Karte im Restaurant. Hochwertige Gerichte, geschmacklich ebenso im oberen Bereich wie die Preise.
Andreas, 1-night trip
Verified

8/10 Very good

Hotel für Business und Privat

Schönes Hotel am Hang. Gutes Frühstück
Matthias, 1-night trip
Verified

10/10 Exceptional

das Personal, das Essen inkl Frühstück, das Schwimmbad, das Zimmer = top nur das Bett war mir persönlich zumindest zu weich
Stefanie, 1-night trip
Verified

10/10 Exceptional

Bestes Hotel in der Umgebung

Gute Betten, hervorragendes Internet
Stefan, 4-night trip
Verified

6/10 Good

Tolle Aussicht- sehr nettes & bemühtes Personal
Christine, 1-night trip
Verified

10/10 Exceptional

Schöne ruhige Lage für eine Auszeit. Netter Wellness Bereich. Gutes Frühstück
Sandra, 1-night trip
Verified

10/10 Exceptional

Alles Topp! Sehr nettes Personal!
Lars, 3-night trip
Verified

8/10 Very good

Sehr gut
Dr. Sad, 2-night trip
Verified

10/10 Exceptional

Würde ich wieder buchen
Raik, 2-night trip
Verified

10/10 Exceptional

Niks op aan te merken. Leuk verblijf, lekker eten en een goed bed. Sauna en zwembad zijn proper.
Kurt, 1-night trip
Verified

8/10 Very good

Traumhafter Spa-Bereich, traumhafte Aussicht Bettdecke war im Februar leider zu dünn für mich
Birgit, 1-night trip
Verified

10/10 Exceptional

Ausgezeichnet
Daniel, 1-night trip
Verified

10/10 Exceptional

Ich war eine Nacht im Hotel, mir hat alles super gefallen. Wellnessbereich perfekt mit Sauna. Alle Mitarbeiter super freundlich, Essen im Restaurant sehr guter Auswahl. Immer wieder gerne.
Lydia, 1-night trip
Verified

10/10 Exceptional

Wir waren sehr zufrieden
Karina, 1-night trip
Verified

10/10 Exceptional

Sehr nettes und angenehmes Personal Sehr gutes Preis- Leistungsverhältnis Und Frühstücksbüffet Das Zimmer ist ein wenig in die Jahre gekommen aber sauber Leider konnte ich aufgrund der persönlichen Umstände Saun- & Schwimmbad nicht nutzen. Öffnungszeiten bis 22:30 wären toll gewesen
Christine, 1-night trip
Verified

10/10 Exceptional

Alles okay
Adolf, 1-night trip
Verified

10/10 Exceptional

Gerne wieder

Gute, viele Parkmöglichkeiten. Schöner Wellnessbereich. Schönes großes Doppelzimmer. Frische Brötchen vom Bäcker.
Mario, 1-night trip
Verified

10/10 Exceptional

Das Wochenende war ganz Wundervoll
Petra, 2-night trip
Verified

8/10 Very good

Angenehmer Aufenthalt, freundliches Personal, kleinere Optimierungen im Saunabereich möglich
Karl-Heinz, 2-night trip