I paid for my room and you charged me an extra 35.00. At checkout. When I paid for my room online I paid tax and everything. I was very disappointed. Room was dirty .
Mary
Mary,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 17 日
I love this hotel
Shannon
Shannon,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 15 日
Clean room
Shemekia
Shemekia,1 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 4 日
San juanita
San juanita,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 12 月 3 日
Our room looked nothing like the pictures we saw online. The rooms online looked newer. Our room looked old and had a slight smell. Our sink was clogged somehow, so anytime the water ran, we had standstill water. I will admit that I am somewhat of a hotel snob, but I sucked it up being that we were in the country. We have family that stays near Tyler, but I think next time we will choose a different hotel.
Staff was excellent!
Marquita
Marquita,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 12 月 2 日
Young lady at the front desk seemed put out that she had to leave her office when we checked in and when requested more towels. Room was not cleaned to our standard. All eight pillows were old, worn out and flat.
Jim
Jim,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 11 月 30 日
Noisy with construction in hotel.
Breakfast items were cold.
Michael
Michael,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 29 日
Shurmeka
Shurmeka,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 25 日
Timothy
Timothy,1 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 11 月 16 日
This seems to be an older hotel. The bed was very firm and the sheets were scratchy. Staff was courteous at the front desk and kept to themselves everywhere else. Breakfast was great. Love the option to make red waffles, that was fun! The hallway floors felt like they could give way at any time.
They were in the midst of renovations so maybe these things will be addressed!
malika
malika,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 11 月 9 日
The hotel was under construction and placed my husband and I on a floor that they were directly under the construction site. They started at 7 am every morning. The front desk really didn't care to move us. I will be staying at the Marriott down the street for now on the customer service is so much better.
Patricia
Patricia,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 9 日
The room was clean and comfortable. The staff were pleasant. Great location