Amazing experience. Jackie, hotel manager, is williing to take prompt action to resolve any issues encountered by guest. Warm, friendly and passionate. Will never regret staying here.
Kit Man
1 晚结伴旅行
2/10
The worst experience ever... I booked this hotel cause of all the positive comments, but what I get here is nothing but hostility.
The hotel is not helping nor serving, or in better words, not even responding to guests. If this is the way you are running a hotel business, no matter how much invested to create a good public image, this won't help you to make it sustainable.
All the best to anyone gonna make a booking in this hotel.
真实旅客
1 晚结伴旅行
10/10
酒店在市中心的舊城區,附近有很多餐廳及商店,位置方便,酒店整體服務一流,在 check in 時有歡迎飲品,感覺窩心,而職員知道我們需要在最後一日早上 06:40 出發到 Sapa,主動準備了早餐讓我們可以在車上食,最後還送了咖啡杯及咖啡豆,感覺驚喜,另外酒店頂層餐飲選擇多而且質素不錯,整體值得推薦
Yau Yung Euan
2 晚浪漫旅行
10/10
酒店在市中心的舊城區,附近有很多餐廳及商店,位置方便,酒店整體服務一流,在 check in 時有歡迎飲品,感覺窩心,而職員知道我們需要在最後一日早上 06:40 出發到 Sapa,主動準備了早餐讓我們可以在車上食,最後還送了咖啡杯及咖啡豆,感覺驚喜,另外酒店頂層餐飲選擇多而且質素不錯,整體值得推薦
Yau Yung Euan
2 晚浪漫旅行
10/10
早餐不錯但是房間很小~
真实旅客
1 晚行程
10/10
飯店的早餐非常好吃
但是房間真的不大
可以三思
真实旅客
1 晚行程
10/10
Greatest service ever. Staff are all friendly and helpful. They even help deliver luggage to our next hotel for free. The room is clean and nice.
Let me start by saying that is the service what was the highlight of our experience with La Selva hotel. Everyone was very kind and helpful in more ways that one. Even to the point that they prepared breakfast and a gift for our very early check out. I can't say enough about the wonderful service my wife and I experienced, so cheers to them for that. Room cleanliness was exceptional too. Breakfast was delicious, don't forget to ask for the croissant (very good!). Now about the room itself, it was on the smaller side. In fact, we found Hanoi to be so crowded that most hotels there are. It was nice, simple and clean. Very well located on a nice area of the Old Quarter. I also loved that they help us clean it every day and also gave us complementary fruit and a "good sleep note". Little details that made our experience one to remember. Thanks!
Diego
3 晚行程
10/10
Friendly and helpful staffs. Good breakfast and restaurant.
真实旅客
10/10
真实旅客
4/10
The lady’s serve breakfast is terrible rule.not recommend stay at this hotel ,dirty ,smelly
Quy
2 晚浪漫旅行
10/10
What a great little Hotel that punches far above its weight. Not the biggest, fanciest place in the area but packed with staff that go above and beyond to provide exceptional service. On arriving quite a few hours prior to check in time, Mia on the front desk made us welcome and gave us a detailed rundown of the area a let us into our room early. She is a gem. Jackie, the hotel manager, greets every guest and checks in everyday to ensure you are happy and helps with any questions or tips for getting the most out of your stay. Breakfast was served on the top floor with a view. A Fresh and tasty start to the day. Our room had a comfy king size bed and was very quiet.
The hotel is very centrally located and just a short stroll to the lake in the old quarter.
Great place and great value.
Thanks Jackie, Mia and staff.
Caroline
4 晚浪漫旅行
10/10
Daniel
4 晚行程
10/10
対応が非常に良かったです。
おすすめの飲食店なども教えてくれました。
Masahiro
4 晚行程
10/10
Could have not asked for more helpful, friendly people.
Breakfast was delicious. It was individually prepared and not buffet style. Lots of choices. Great location in the old quarter. Room was well sound proofed for a quiet night.
Patricia
4 晚行程
10/10
Dan
2 晚行程
8/10
Locatio is great, some room type is small but the breakfast is a bonus! Staff are very friendly as well!
CHUNLIN
2 晚浪漫旅行
2/10
真实旅客
5 晚商务旅行
8/10
staffs were friendly
Ken
2 晚浪漫旅行
4/10
The staff are amazing, especially the concierge! I didn’t like my room, there was only a window that looked into the hallway, and it seemed like it hadn’t been deep-cleaned in a very long time. Perhaps that is pretty common in Hanoi Old Town though. The breakfast restaurant at the top of the hotel has a great view.
Nicholas
4 晚行程
10/10
Good location, because of the breakfast and staff I give 5 stars. Hotel itself is 3/5 but breakfast and staff awesome.