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Hotel Playa Caracol

4.0 star property
Beachfront hotel with spa, near Mocambo Beach

Choose dates to view prices

Mocambo Beach and Plaza Las Americas Shopping Mall are just steps away from Hotel Playa Caracol, where a warm beachfront welcome awaits. Bask in the sun on sun loungers or indulge in a rejuvenating spa treatment at this upscale hotel.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Fitness center
  • Beach umbrellas
  • Beach sun loungers
  • Children's pool
  • Room service
  • Business center
  • Meeting rooms

Feel at home (6)

  • Cribs/infant beds (surcharge)
  • Children's pool
  • Playground on site
  • Private bathroom
  • Television
  • Garden
The current price is CNY505
CNY596 total
includes taxes & fees
May 21 - May 22

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed

  • Sleeps 2
  • Free WiFi

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed

9.0 out of 10
Wonderful
(8 reviews)
  • Sea view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds | Premium bedding, in-room safe, desk, blackout drapes

Double Room, 2 Double Beds

8.0 out of 10
Very good
(23 reviews)
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Double Room, 2 Double Beds

Premium bedding, in-room safe, desk, blackout drapes

Double Room, 2 Double Beds

  • Sleeps 4
  • Free WiFi

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  • Pool
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8.2 out of 10, Very Good, 1,011 reviews
The price is CNY450
CNY531 total
includes taxes & fees
Jun 18 - Jun 19
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About the neighborhood

Map
Av. Mocambo #526, Col. Collado y Boticaria, Boca del Río, VER, 94293

What's nearby

  • Plaza Vela - 7 min walk - 0.6 km
  • Plaza Las Americas Shopping Mall - 12 min walk - 1.0 km
  • Mocambo Beach - 12 min walk - 1.0 km
  • World Trade Center Veracruz - 14 min walk - 1.2 km
  • Andamar Lifestyle Center - 14 min walk - 1.2 km

Getting around

  • General Heriberto Jara Intl. Airport (VER) - 21 min drive
  • Veracruz Central Station - 23 min drive

Restaurants

  • ‪Villa Rica - ‬1 min walk
  • ‪Corazones de Mar - ‬7 min walk
  • ‪XKATLÉN - ‬1 min walk
  • ‪La Plazuela - ‬8 min walk
  • ‪cafe andrade plaza vela - ‬8 min walk

About this property

Hotel Playa Caracol

At Hotel Playa Caracol, you can hit the beach to enjoy the shade from a beach umbrella or relax in a sun lounger, plus you'll be within a 10-minute walk of Mocambo Beach. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, facials, and body treatments. La Villa del Pescador serves Regional cuisine and is open for breakfast, lunch, and dinner. A bar/lounge, a fitness center, and a children's pool are other highlights. Fellow travelers say good things about the helpful staff.

At a glance

DONE

Hotel size

    • 39 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free onsite valet parking
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Playground

What to do

  • On the beach

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
  • Beach sun loungers
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An outdoor pool
  • Full-service spa
  • Banquet hall

Accessibility

  • Elevator

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Crib/infant bed (surcharge)

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body treatments, and manicures and pedicures.

Dining

La Villa del Pescador - This family restaurant specializes in Regional cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Children & extra beds

  • Cribs/infant beds are available for MXN 350.00 per night
  • Rollaway beds are available for MXN 350.00 per night

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express

Also known as

Hotel Playa Caracol Boca del Rio

Hotel Playa Caracol

Playa Caracol Boca del Rio

Playa Caracol

Hotel Playa Caracol Hotel

Hotel Playa Caracol Boca del Río

Hotel Playa Caracol Hotel Boca del Río

Frequently asked questions

Does Hotel Playa Caracol offer free cancellation for a full refund?

Yes, Hotel Playa Caracol does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Playa Caracol?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Hotel Playa Caracol?

Sorry, pets aren't allowed.

Is parking offered on site at Hotel Playa Caracol?

Yes, there's free self and valet parking.

What are the check-in and check-out times at Hotel Playa Caracol?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.

Is there an onsite casino at Hotel Playa Caracol?

No, this hotel doesn't have a casino, but Casino Codere Boca del Río (2-min drive) and Big Bola Casino (4-min drive) are both nearby.

What is there to do at Hotel Playa Caracol and nearby?

Hotel Playa Caracol has a spa and an outdoor pool, as well as a fitness center and a garden.

Are there restaurants at or near Hotel Playa Caracol?

Yes, La Villa del Pescador offers Regional cuisine.

Does Hotel Playa Caracol have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Hotel Playa Caracol like?

Hotel Playa Caracol is a short 9-minute walk from Mocambo Beach and 14 minutes' walk from Plaza Las Americas Shopping Mall.

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Reviews

Reviews

8.2

Very Good

8.4

Cleanliness

8.8

Location

8.0

Staff & service

8.0

Property conditions & facilities

Guest review summary

What guests liked

  • The property's beach access was perfect, close to multiple restaurants and stores, and offered stunning views. (5 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Room
Beach
Location
Service staff

Reviews

Verified

10/10 Exceptional

Great Stay

Beach access, friendly staff, close to many places to shop and eat. Great stay, would recommend.
Moises, 1-night trip
Verified

10/10 Exceptional

The room wasexactly like the picture, very clean. The view to the beach was great.
Rosario, 2-night trip
Verified

8/10 Very good

The staff was very helpful and pleasant. The grounds were meticulously kept. The property was beautiful.
Patricia E, 3-night trip
Verified

8/10 Very good

It was nice and clean place, pillows were too hard, place is far from main places
Verified

8/10 Very good

Amazing pool. Perfect beach. Room was very nice. The staff did not allow us to bring any food or drink to the pool area. I understand but I think water should be allowed
Charlee, 1-night trip
Verified

10/10 Exceptional

We loved it here! You can’t beat the location and price. The pool was gorgeous and the access to the beach was amazing. We will definitely be back. The food at the restaurant was definitely expensive but we ate there a few times for the convenience and everything was very good. We especially loved ordering margaritas by the beach. Really nice staff. The rooms were very simple but we loved the updated shower and bath. We slept great. There was an event one night but we enjoyed the music. Great hotel for the price and location!
Dustin, 4-night trip
Verified

10/10 Exceptional

Good value
Tomas, 2-night trip
Verified

10/10 Exceptional

It was lovely! It cost less than hotels with fewer amenities. I'll definitely stay again! -
Lori, 1-night trip
Verified

10/10 Exceptional

Nice place
Juan, 4-night trip
Verified

8/10 Very good

Great for families.

The beach access of this hotel is perfect. It’s very close to multiple restaurants and stores. Perfect for a family trip.
Eva, 6-night trip
Verified

10/10 Exceptional

Excelente
Juan, 3-night trip
Verified

10/10 Exceptional

Everything was ok
Barbara, 3-night trip
Verified

8/10 Very good

The pool was unusable (dirty green) and the restaurant staff attempt to charge me $30 pesos for warming my takeout in their microwave.
Dirty pool
Omar, 1-night trip
Verified

6/10 Good

No
Emilio, 3-night trip
Verified

6/10 Good

Needs an exterminator!
ROSA, 7-night trip
Verified

8/10 Very good

mosquitoes in the room
Verified

6/10 Good

Dirty with hairs allover the bathroom and the walls of the room ehere all dirty and chipped
Alonso, 1-night trip
Verified

8/10 Very good

The hotel was nice other than 3 things:. 1. A large federal comuser sticker on the front door saying they were shut down. 2. The mold on the bathroom ceiling. 3. The lack of Air Conditioning in the restaurant. Other than that, it is a very nice place to stay.
Andrew, 1-night trip
Verified

6/10 Good

I asked for two glasses of Ice and I was old that i had to purchases some thing in order to get the Ice. Pool was a little green could use a little maintaince
arturo, 8-night trip
Verified

4/10 Fair

They need to work on customer service. The lady at the front desk was not very attentive, they were some extra charges for no reason. Different price of what we agreed at booking. When told that the beds were extremely hard, she seemed uncaring, and bothered by the questions if all the rooms have the same beds. We regret having to stayed two nights. None of us were able to sleep. We’ve got bedbugs bites. Terrible experience. It’s a shame because it has a great location, and great views.
Jacqueline, 2-night trip
Verified

8/10 Very good

El Internet pésimo la comida regular y precio elevado
Jaime, 3-night trip
Verified

10/10 Exceptional

Todo correcto,cumplió mis expectativas
Juan, 3-night trip
Verified

10/10 Exceptional

Hotel amplio cómodo el personal amable
Pedro, 3-night trip
Verified

6/10 Good

la limpieza es basica por decir mas, las paredes con manchas de manos, los espejos y ventanas sucias,se ve que tiene mucho que no les han pasado un trapo para limpiar, la habitación fue rentada para tres personas y solo nos dejaban dos toallas, todos los dias teniamos que ir a recepción a perdir la tercer toalla teniendo que eplicar cada vez que eramos tres personas en la habitación, el area del balcon que da acceso a la alberca con colillas y bolsas de frituras en las areas de jardín, los jardines y areas verdes descuidados, amarillos por falta de agua y sin podar las areas comunes sucias, todo el personal (a execpxion de una señorita en recepcion que contestaba de muy mala forma) fueron muy atentos, además de que no hubo internet los primeros tres días, al comentar en recepción nos decian que no sabian por que y piue por lo mismo tampoco tenias TV en la habitacion ya que cuenta con sistema Roku, finalmenmte el internet se soli¿ucion una noche previa a jhuestra retirada,. Creo que les falta mucho en cuanto a limpieza y mantenimiento, realmente quede descepcionada, ya que en las fotos todo se ve muy bonito, pero la realidad es otra
KARINA, 4-night trip
Verified

10/10 Exceptional

Excelente para llevar niños, playa, alberca perfecto.
MARIA DE LOURDES VALDIVIA, 2-night trip