In the heart of Lisbon, Hotel Luena offers a warm welcome with free in-room WiFi and a snack bar/deli. Explore nearby Marquis of Pombal Square or stay close to home with bike rentals, babysitting services, and luggage storage at your fingertips. Top-rated staff ensure your stay is nothing short of exceptional.
Portugália Cervejaria Almirante Reis - 1 min walk
Restaurante Franguinho Real - 3 min walk
A Padaria Portuguesa - 2 min walk
Mustarda - 2 min walk
New Wok - 2 min walk
About this property
Hotel Luena
At Hotel Luena, you'll be just a 5-minute drive from Rossio Square and Avenida da Liberdade. Also, Marquis of Pombal Square and Commerce Square are just a 5-minute drive away. Fellow travelers say great things about the helpful staff. The property is just a short walk to public transportation: Arroios Station is 4 minutes and Anjos Station is 8 minutes.
Languages
English, French, German, Portuguese, Spanish
More about this property
VISIBILITY
At a glance
Hotel size
36 rooms
Arranged over 6 floors
Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18
Check-out time is noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Babysitting*
Pets
Pets allowed (dogs and cats only, up to 33 lbs per pet)*
Service animals welcome
Specific rooms only*
Pets must be supervised
Food and water bowls available
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
No onsite parking
Other information
Smoke-free property
LOB_HOTELS
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:30 AM–11:30 AM
Snack bar/deli
Traveling with children
Babysitting (surcharge)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Free newspapers in lobby
Luggage storage
Bicycle rentals
Romance packages
Facilities
Built in 2015
Safe-deposit box at front desk
Television in common areas
Banquet hall
Accessibility
Elevator
Wheelchair-accessible public washroom
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Bathroom emergency pull cord
Well-lit path to entrance
Stair-free path to entrance
ROOM
Room amenities
Be entertained
Flat-screen television
Cable TV channels
Home comfort
Air conditioning
Minibar
Electric kettle
Iron/ironing board (on request)
Sleep well
Blackout drapes/curtains
Soundproofed rooms
Bed sheets provided
Freshen up
Private bathroom
Shower only
Bidet
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
In-room safe
Guidebooks/recommendations
MONETIZATION_ON
Fees & policies
Refundable deposits
Breakage deposit: EUR 40 per stay
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.
Optional extras
Buffet breakfast is offered for an extra charge of approximately EUR 10 per person
Children & extra beds
Babysitting is available for an extra charge
Pets
Service animals exempt from fees
Pet deposit: EUR 100 per stay
Pets are allowed for an extra charge of EUR 15 per accommodation, per night
Policies
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Also known as
Hotel Luena Lisbon
Hotel Luena
Luena Lisbon
Hotel Luena Hotel
Hotel Luena Lisbon
Hotel Luena Hotel Lisbon
HELP_OUTLINE
Frequently asked questions
Does Hotel Luena offer free cancellation for a full refund?
Yes, Hotel Luena does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Luena?
Yes, cats and dogs are welcome, with a maximum weight of 33 lbs per pet. There's a charge of EUR 15 per accommodation, per night, and there's also a deposit of EUR 100 per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Hotel Luena?
Sorry, there's no onsite parking at Hotel Luena.
What are the check-in and check-out times at Hotel Luena?
Check-in start time: 2:00 PM; Check-in end time: anytime. Check-out time is noon. Contactless check-in is available.
Is there an onsite casino at Hotel Luena?
No, this hotel doesn't have a casino, but Lisbon Casino (7-min drive) is nearby.
What's the area around Hotel Luena like?
Hotel Luena is in Lisbon City Center, a short 4-minute walk from Arroios Station and 20 minutes' walk from Marquis of Pombal Square.
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Hotel Luena Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
8.8/10
Cleanliness
8.8/10
Staff & service
8.4/10
Amenities
8.6/10
Property conditions & facilities
8.8/10
Eco-friendliness
Popular mentions
Service staff
Room
Location
Breakfast
Shower
Bathroom
Airport
Restaurant
View
Water
What guests liked
Breakfast was consistently described as delicious and of good quality. (11 reviews)
From real guest reviews summarized by AI.
Reviews
10/10 Excellent
Jul 26, 2025
Staff was wonderful!
ISABEL
ISABEL, 1-night trip
10/10 Excellent
Jul 16, 2025
Damian at the front desk who checked us in was superb as were any other staff we encountered.
The hotel is updated, clean and an all around great place to stay. Obrigado, Hotel Luena!
Jason
Jason, 1-night trip
6/10 Okay
Jul 27, 2025
Nice staff, breakfast was of decent quality. Room ventilation and cooling was abysmal, the room was also really small and cramped.
Ella
Ella, 4-night trip
10/10 Excellent
Jul 19, 2025
Great quadruple family room with kettle and large bathroom. Safe could be larger. Included breakfast buffet was great. Near metro.
Sarah
Sarah, 3-night trip
10/10 Excellent
May 15, 2025
Great hotel. Ana at the front desk made our stay extra special.
Ram
Ram, 3-night trip
10/10 Excellent
Aug 4, 2025
Rooms were very clean and property is close to many amenities, public transportation and the airport. Had a situation where I had 2 different bookings and the staff, specifically Damián C., went above and beyond to get it sorted and ready for us. Damián even gave us tips of places we should visit and recommended us places to eat. He really provided outstanding service!! We looked forward to seeing him every evening after a long day just to chat about our day. I would stay at this hotel again.
Karmela
Karmela, 3-night trip
10/10 Excellent
Jun 14, 2025
Perfect for families. Will be back
Pedro
Pedro, 1-night trip
10/10 Excellent
May 29, 2025
The place was easy to find, and in a very accessible location. The rooms, though small, were clean and very comfortable. The breakfast was excellent and the staff were so helpful and friendly. Would stay again.
Kevonne
Kevonne, 3-night trip
10/10 Excellent
Apr 14, 2025
Great boutique hotel with very friendly service. We appreciate the breakfast option as well. Would definitely stay here again!
Cuong
Cuong, 1-night trip
10/10 Excellent
Jun 23, 2025
Hotel Luena was an excellent choice for our stay in Lisbon. The staff went above and beyond to help us, especially when some members of our group were affected by flight delays. A special thank you to Rodolfo and Anna, who were incredibly kind, supportive, and efficient during a stressful time. The rooms were very clean, comfortable, and well maintained. One of our rooms even had a lovely and unexpected view of Castelo de São Jorge, which was such a nice surprise. We truly appreciated the warm hospitality and would gladly stay here again.
Angel
Angel, 2-night trip
10/10 Excellent
May 13, 2025
Excellent service.
Alexis
Alexis, 3-night trip
10/10 Excellent
Jun 26, 2025
Everything
raymir
raymir, 3-night trip
10/10 Excellent
Feb 28, 2025
Everything ready, friendly Staff clean great breakfast well quit room brilliant
Colin
Colin, 3-night trip
10/10 Excellent
Jun 13, 2025
Absolutely amazing stay! The location was perfect – close to bus stops that take you straight into Central Lisbon, and just a five-minute walk to the metro. The staff, especially the receptionists, were so kind and sweet. My son really got on well with them, which meant a lot to me.
It was my first time going abroad with just me and my son, and this hotel gave us such ease and comfort that I’d definitely go back again. Our room was always spotless when we returned from a day out, and that made a big difference.
Overall, a solid 10 out of 10. Highly recommend!
Nabila
Nabila, 5-night trip
10/10 Excellent
May 26, 2025
Lovely family room! Very clean and modern. Staff was very friendly. Only complaint really is that we could not get ice. AN ice machine for guests would be really nice! Complimentary breakfast even small would be nice as well - maybe coffee tea juice an a few pastries and or fruit.
Carey Ann
Carey Ann, 1-night trip
8/10 Good
Jan 20, 2025
It is a good hotel, well situated and served our purpose of a night stay in Lisbon, near the airport.
Veerendra
Veerendra, 1-night trip
10/10 Excellent
Feb 21, 2025
Excellent location , breakfast and best staff at hotel . Thanks to Julia and Alexandra you both gone extra mile . Love the place
Jigen
Jigen, 4-night trip
10/10 Excellent
Mar 17, 2025
Damian at the front desk was great. Polite, kind and very helpful.
anahid
anahid, 2-night trip
10/10 Excellent
Oct 30, 2024
Hotel staff super helpful, hotel and room clean and well looked after and great breakfast
Matthew
Matthew, 3-night trip
10/10 Excellent
Mar 22, 2025
Staff is great. Easy to get seound if you dont have a car
anahid
anahid, 1-night trip
10/10 Excellent
Jan 3, 2025
Good breakfast
Shirley-Anne
Shirley-Anne, 2-night trip
10/10 Excellent
Jan 11, 2025
The clean hotel, close to metro station, the room is small but clean. The staff is very pleasant and helpful. Breakfast is excellent.
David
David, 1-night trip
8/10 Good
Nov 22, 2024
Nice hotel
The room was small but we had a comfortable stay. It was located in the downtown area so we had everything accessible around us. .
manisha
manisha, 2-night trip
8/10 Good
Dec 9, 2024
Excellent hotel with location in the city. Friendly and helpful staff, good breakfast, the room and its facilities were clean. However, the room and the bed were a tad small for two adults. Overall, the hotel is a good choice and worth the money!
Mahmood
Mahmood, 4-night trip
10/10 Excellent
Feb 14, 2025
The only thing I didn't like were the weird random noises I heard overnight sometimes but other than that I had a lovely stay in Lisbon.