Staff very welcoming, breakfast very good apart from burnt toast. Rooms are quite tired. Windows need replacing as ours did not close, so had to change rooms. Bathrooms retiled, but paintwork on doors and skirtings need cleaning and re-painting. Price was reasonable .
Patricia
Patricia,5 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 10 日
Deborah
Deborah,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 29 日
Me and my partner upgraded to a better room but unfortunately we were woken by dogs barking through the night and early hours of Sunday morning, so was not very impressed with that, otherwise the room was nice and clean and comfortable, we had a breakfast which was very nice and a good choice of things to have.
Stephen
Stephen,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 23 日
sam
sam,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 22 日
All the chairs in the bar and lounge had sides to them not suitable for big people apart from that the hotel was very nice
Peter
Peter,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 9 月 18 日
Alan
Alan,7 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 17 日
Clean and quiet
Clean room, quiet stay which is what I wanted as it was a work stay
Andy
Andy,2 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 9 月 17 日
Neglected and ignored.
There was no information whatsoever in our room i.e. Dining Times or contact numbers . I was taken ill overnight and into the whole of next day , tried to obtain Doctor via 111 but gave up . A member of Cleaning staff , , was very helpful , gave us number for Reception and Ferry Company . Reported to Reception being ill but male person offered no help . I managed to bring forward Ferry to next day hoping I would be able to drive . Luckily I felt able to attempt journey home . We struggled with our cases and discovered a Lift that we had not been told about ! I reported to the female receptionist that we felt neglected and she had an entry on a large notepad recording me being unwell and to check on us . Despite this and also never appearing for breakfast or dinner we had paid for , no one contacted us . Very poor management .
GILLIAN
GILLIAN,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 14 日
Great value at hotel.com rates
The building is a little tired but the room was comfortable and clean. Staff were at all times friendly and helpful and the breakfast buffet was excellent. Parking can be a problem at busy times with only 3 disabled spaces.
ALEX
ALEX,6 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 14 日
Staff have been fantastic
Staff have been excellent. Very accommodating, thank you
Michael
Michael,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 9 月 14 日
Room was fine. Reception incredibly RUDE and unhelpful. Not a good start to our stay .
karen affra
karen affra,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 14 日
Great stay
What a lovely hotel
Staff were all very nice and friendly & helpful
Highly recomended
Shawn
Shawn,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 13 日
Judith
Judith,6 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 13 日
Julie
Julie,4 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 9 月 12 日
Good location, uncomfortable bed
The location is good and staff are friendly.
Room wasn’t ready on time and the bed was very uncomfortable. I asked for an extra blanket and slept on the floor
Eshagh
Eshagh,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 2 日
Aaron
Aaron,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 20 日
Good
Anastasia
Anastasia,3 晚行程
Expedia真实住客点评
2/10 很差
2025 年 8 月 17 日
Not great. Photos on web is not what you get
Run down
No staff to open resturant
Rooms did not get cleaned. Though it states cleaners go in
Terrecnce rooms. Well you can’t sit out as so dirty. Coffee tea milk never got replenish
Dinah
Dinah,2 晚行程
Expedia真实住客点评
8/10 很好
2025 年 8 月 16 日
Great base for sandown town walking distance.the hotel I agree it's a bit tired in places reception service was excellent.finding staff is in possible.the room was nice and clean
We didn't have food as we thought for kids breakfast £13.95 was well over priced shame.would we return 50/50
Nigel
Nigel,2 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 8 月 16 日
Allen
Allen,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 16 日
Mr N F
Mr N F,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 8 月 16 日
dawn
dawn,7 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 15 日
Nice clean room and nice breakfast. Good location but its on a hill.