My fiancee uses a wheelchair and I made sure they were aware of this during the booking process. The disabled access is through a dirty fire escape and takes you in to a disgusting room piled high with black bags of dirty laundry which on one occasion was piled so high we couldnt get through without moving them.
Then we find out they had booked us in to a room accessible only by stairs and we had to wait whilst they found us a different room.
The room we were given was on the top floor which shouldn't have been an issue as they had a lift. However the lift is in such poor condition that my partner dreaded using it every time. It made very strange sounds and the display inside doesn't work.
The room didn't look anything like the pictures online. The paint was chipped and falling off, the ceiling had cracks, the glass bathroom shelf had at some point fallen off in the past and instead of replacing it they just left it on the floor behind the sink. Very poor condition overall.
The room was a little chilly so we decided to close the window, only to find it didn't close properly because the framework was broken.
The rest of the hotel corridors looked like they hadn't been updated in 50yrs, with similar issues to the room.
I made sure to get photo and video evidence of the issues as i was going to discuss them with the receptionist when leaving the hotel however on checkout he didn't even ask if we'd enjoyed our stay so i didnt bother. Deciding to leave this review instead.
R
R,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 24 日
OK, men inte mer
OK rum, men ingen tillgång till frukost eller middag
Anders
Anders,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 22 日
Great stay for a couple of nights.
Sital
Sital,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 21 日
Good position but very basic.
Very surprised how basic it was. A real struggle to get luggage from car park (paid extra) into hotel. No back door, had to walk down main road dodging traffic. Rooms not tidied or cleaned during stay, bins not emptied. Nice sea view from room though and a very good position for walking. Just very basic.
真实旅客
2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 20 日
Terrible
Room dirty, bathroom dirty. Bed lining looked like it had been slept in. Someone contact lens still on the sideboard. We complained. They cleaned room , when we went back in the fumes of beach was so strong burning our eyes. We left the hotel any stayed somewhere else. Staff room master keys were left on the bed .
Helen
Helen,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 16 日
Quoc Hung
Quoc Hung,2 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 6 日
Business accommodation sing room April 5th 2025
Car parking, limited and no space for me! Restricted parking close by. On booking in there was no bar facilities or dining! They do give you clise by resteraunts list. Bed comfortable, basic facilities in the room, good working shower and toilet, clean but in need of decorating and carpets in my single room.
Robert
Robert,1 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 3 日
Valley of the Rocks
Staff were friendly & helpful, but the room was horrible. Carpet had numerous stains or marks, the bed should have been thrown out as one side sloped away to the edge & it was difficult to stay in the bed. Restaurant was not operating, perhaps due to time of year? Most hotels we have stayed in do offer a breakfast of some sort, nothing at all here. Good location in centre of town.
Rob
Rob,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 2 日
Exactly what we needed :)
We had a lovely stay here, the room was gorgeous and spacious and the view was beautiful..
The lady on reception was a delight!
We would happily stay again!
Ms A
Ms A,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 1 日
alex
alex,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 28 日
M
M,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 18 日
alex
alex,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 10 日
Good location, pleasant stay
Just a one night stay at the weekend. We arrived later than planned but had a parking space reserved (pre booked) which was good. There are only a few spaces on site so pre-booking is essential, otherwise there's a public car park a short walk away.
The receptionist was very helpful and given our late arrival, advised that if we were looking for somewhere to eat to go soon because the local restaurants would be closing very soon.
The hotel is an old building that has obviously been adapted over the years to comply with changing regulations and expectations. Hence we found it a maze of corridors and fire doors, but well signposted.
Our room was spacious and with a sea view. It was comfortable but quite basic. The shower was only mildly warm but was ok for a one night stay.
The location of the hotel was good, with various attractions within a short walk, including the cliff railway if you don't fancy the steep walk down to the harbour area.
Martin
Martin,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 5 日
Great location
The location of the hotel was perfect for walking to the Valley of the Rocks and the coastal path. We had a room only but that suited us and the service was friendly and helpful.
Anne
Anne,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 22 日
Steve
Steve,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 10 日
The hotel staff are helpful and welcoming. It is well positioned in the centre of Lynton within walking distance of shops, bars and restaurants and beautiful walks. The hotel has a faded glory and is quirky and interesting. We enjoyed our stay and the rooms were warm with comfortable beds.
Kevin
Kevin,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 7 日
Beautiful building. Great staff.
Debbie
Debbie,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 3 日
Huge comfy bed with clean sheets, lots of pillows and lovely warm room with sea view, just needs a bit of love with the decor!
Debbie
Debbie,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 1 月 28 日
Lovely sea view room was quite nice and tidy
Pity hotel did not serve breakfast had to go somewhere else
Michael
Michael,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 22 日
Jennifer
Jennifer,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 31 日
Philip
Philip,1 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 12 月 30 日
Geraldine Ann
Geraldine Ann,2 晚行程
Hotels.com真实住客点评
6/10 好
2024 年 12 月 29 日
The hotel fails to advertise the fact that this hotel is run in line with Islamic tenets so no alcohol or pork allowed or available on the premises. I had to seek out dining and breakfast elsewhere.
This once glorious building needs a refurb.
Very helpful young lady at reception.