Are pets allowed at Emerald Hotel?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Emerald Hotel?

Yes, there's free self parking.

Is airport shuttle service offered by Emerald Hotel?

Yes, an airport shuttle is available. The charge is USD 25.00 per person.

What are the check-in and check-out times at Emerald Hotel?

Check-in start time: 2:00 PM; Check-in end time: midnight. There's a charge of USD 25 for early check-in (subject to availability). Check-out time is 10 AM. Late check-out is available for a charge (subject to availability).

Are there restaurants at or near Emerald Hotel?

Yes, Emerald Restaurant. offers Asian cuisine.

What's the area around Emerald Hotel like?

Emerald Hotel is located on the waterfront, a short 6-minute walk from Talamahu Market and 14 minutes' walk from Royal Palace of Tonga.

Emerald Hotel, Nuku'alofa: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Dec 5, 2024

Friendly staff and excellent service

Ilaiasi Lelei, 3-night trip

8/10 Very good

Nov 4, 2024

Great taxi service from and to the airport! Hotelroom was clean and beds were comfy! Breakfast was basic but still enough for the start of the day.

Nancy, 1-night trip

4/10 Fair

May 29, 2025

Too outdated hotel.

Hotel room is too outdated and old,some lighting no works,matress was uncomfortable, you can feel mattress springs easily. Buffet Breakfast reminder me my military service when we was on combat zone! It is just 2 slice toast,one spoon jam,one piece of fruit and one smal cap of coffee!only thing was good about Staff,they been so friendly and welcoming.

5-night trip

6/10 Good

Jul 8, 2025

The mattress is not so fantastic (old and makes a lot of noise) and cleaning is not done routinely. They clean only on request. This is contrary to my experience in the hotels back home in Nigeria, where cleaning is routine.

Bennett, 3-night trip

6/10 Good

Oct 26, 2024

They need to improve their breakfast as it gets too monotonous and boring after a couple of days

Aneth, 7-night trip

8/10 Very good

Sep 30, 2023

Friendly staff, building needs work.

This place needs work. The staff are friendly and the restaurant downstairs is good for vegetarian options. The building itself feels like a place someone has either inherited or overpaid and they're not quite sure which market they are going for. If I were them, I would concentrate on a few rooms, replace the appliances, fix the towel racks etc and progressively renovate.

Samantha, 7-night trip

4/10 Fair

Jul 23, 2024

No hot water for 3 Days!

Craig, 2-night trip

10/10 Exceptional

Jun 22, 2024

Wonderful customer service and the aircon was a welcome relief in the heat. The property was in OK condition and the cleaners were so considerate and helpful. Breakfast was OK with fresh tropical fruits, eggs, toast, juice and coffee. Having the restaurant onsite was great when we just wanted to stay in. TV reception was terrible so we watched movies on our computer which wasnt a problem as the internet was fast (unlike in the villages where reception isnt great). My highlight was the lovely gentleman who works security at night when reception goes home. He was so relaxed, friendly and helpful and was available to see that I got safely to my room when returning late at night from a family funeral. Malo aupito.

H A, 3-night trip

2/10 Poor

Sep 2, 2024

Told staff I’d be checking in at 230am. They said security guard would let me in. When I arrived there was no one there and I had to find my own key. Room was filthy, empty water bottles, trash, and leaves. No towels, no sheets, no pillows, and the door lock was taped to the door. The next morning the staff was embarrassed and moved me to another room but refused to credit me for the first miserable night. Continental breakfast is less than expected. Many better options in the area for room and food. Had to file a claim with hotels.com

1-night trip

6/10 Good

Jan 12, 2025

Booked the suite with my husband. The space is great with a nice big studio rokm with a couch. Balcony was large and had table and chairs for 4. These may be the only positives. The bathroom was filthy, hair left in the bathroom, the drain cover left strewn on the floor, toilet seat was too small for the toilet bowl it was literally wobbling off. Kitchenette area was sticky not wiped down from previous guests. Only provided coffee mugs, no drinking glasses. When we went down to request glasses the staff member said we couldnt have glasses and made us purchase disposable plastic cups? Charging your inhouse guests for something that should be in the room already is crazy, especially after booking your most expensive room. Continental Breakfast in the morning was great. With a lovely attentive local staff member working. Great customer service from her.

1-night trip

4/10 Fair

Sep 1, 2025

Good View. That's all.

Overall, I do not recommend this hotel for your stay. Yes, ocean view is wonderful. That's all. Other points are not worth with its price. You should check other hotels, even if this hotel is cheaper than others. It is clean, but equipments are old enough. This hotel seems to be owned by Chinese, there are many items from China, including restaurant. Breakfast is toast with butter and jam, boiled egg, fruits, coffee/tea: too simple for the price. You should not order taxi from front: (one of )the driver seems to be a relative of receptionist, not a taxi driver. It costs 70 TOP, seems higher than usual taxi fee. The driver always use one's cellphone, sometimes without holding steering! When we arrived at the airport, the driver said nothing (such as "here we are" "thank you" "see you") and doesn't get out of the car to help luggages; just received money.

2-night trip

4/10 Fair

Jul 26, 2025

I booked a ground floor room but didnt get it, the fridg was on the floor and it was rust only one chair next to the table one curtain which didn't cover the window, Broken shower door and broken toilet roll holder

Susan, 1-night trip

8/10 Very good

Jun 11, 2025

My booking was for a garden view room & I was pleasantly surprised upon check in to find that I had been upgraded to the sea view room, what a lovely notion that was! Th

KALOLAINE, 5-night trip

6/10 Good

May 24, 2025

Attention Photos pas réalistes

Grande chambre mais ameublement viellot, Television et réfrigérateur qui ne marchent pas. Salle de douche correcte, à rafraîchir. Acceuil minimal, pas d'attention particulière, problem non traité (TV).

4-night trip

10/10 Exceptional

Apr 29, 2025

The staff, including the restaurant are excellent. I can't say enough of the warm hospitality that was offered me throughout my 2 week stay. The hotel is well situated to lively nightime food options, walking along the waterfront, and close to town. The hotel is a little tired, but it also had its charm. Do yourself a favour and book one of the rooms facing the water - evenings on the patio taking in the ambiance are well worth the few extra $$ (versus a room with no balcony). Will definately go back to the Emerald. Thanks to the staff - wonderful!

Michael van, 14-night trip

4/10 Fair

Mar 7, 2025

Helaas deze keer een slechte beoordeling. De badkamer was vreselijk. Uitgeslagen badkranen, alles slecht. Moet in zijn geheel gerenoveerd worden. Wc trok niet goed door. Airconditioning in het Chinees. Een safe die al jaren uit gebruik is. Ongeïnteresseerde receptioniste en vonken uit het stopcontact, roest bij de ijskast, dit lijkt me wel genoeg er was nog meer. Probeerde manager mee te nemen maar die had opeens een belangrijke meeting en schoof het af naar de gezellige receptioniste kortom wanbeleid. Enige mooie was de grootte van de kamer en een veranda van wel 36 m2 . Alles was verder zeer outdated.

Robin, 3-night trip

2/10 Poor

Feb 1, 2025

Over priced , the property is. Falling apart with dust mites eating the furniture , door frame are falling off. Breakfast is 7.00 to 9.00 , you should go down as the is on milk in the room the have coffee or tea not even a spoon.

Philip, 4-night trip

8/10 Very good

Jan 12, 2025

Staff was sweet.They were always helpful and professional. The only thing I didn't like was the parking spaces. Because this is also a bar &restaurant the parking spots sometimes full. We had a rental car and we didn't want to park it anywhere else but the hotel. Other then that I enjoyed my stay. Thank you so much.

Ann, 4-night trip

4/10 Fair

Dec 21, 2024

The staff were excellent but the room was not too great. TV was cracked and unusable. Tea and coffee facilities but no bottled water or milk provided. Restaurant good and breakfast pleasant. No sleep possible firstly due to there being a karaoke session from a nearby place that finally ended at 615am. Then loud talking and laughing in the corridor and adjacent room. Will not stay here again.

Craig, 1-night trip

8/10 Very good

Nov 23, 2024

Staff was very friendly, welcoming and helpful. The A/C in the room was wonderful because it was really hot outside. The room was also very spacious. The WiFi however was weak and would go on and off. There is a Chinese restaurant downstairs for convenience and other shops and downtown are within walking distance.

Ashley, 3-night trip

10/10 Exceptional

Nov 3, 2024

Great staff

It was great. Staff was very accommodating and helpful with airport shuttle and room while staying as a solo traveler for a short amount of time in Tonga. Would recommend

1-night trip

6/10 Good

Oct 22, 2024

I am a repeat visitor to the Emerald. It is in a good location, the staff are friendly, and the rooms are spacious with a comfortable bed and fridge. Hot water showers are a bonus in Tonga. The breakfast is included and comprises hard boiled eggs, toast, fruit and tea. My stay was booked for 11 nights and I payed full price 3 months in advance. Disappointingly Air NZ cancelled my return flight and I had to return two nights earlier than planned. I notified Emerald staff 48 hrs prior to departure that flights had been changed. When I requested a refund from management I was informed I would need to go through Hotel.com. Which I did. Despite several attempts Hotel.com could not get me the refund which was very disappointing.

John, 11-night trip

6/10 Good

Oct 7, 2024

Rundown hotel.

We stayed two times for one night so in total two nights. Very rundown hotel. Few stains on the sheets and towels. On our first night no hot water. Ac remote was only in Chinese. Second night the room was pretty clean and the shower had warm water. But the toilet was not working.

Jere, 1-night trip

6/10 Good

Oct 5, 2024

This place is in a great location and has so much old world charm that it could be a great hotel. But it's run down, lots of broken things, and not clean enough for most Americans.

Dawn, 1-night trip

10/10 Exceptional

Oct 2, 2024

玄関から道を挟んですぐ海。ビュースポットです。

???, 6-night trip

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Are pets allowed at Emerald Hotel?

Is parking offered on site at Emerald Hotel?

Is airport shuttle service offered by Emerald Hotel?

What are the check-in and check-out times at Emerald Hotel?

Are there restaurants at or near Emerald Hotel?

What's the area around Emerald Hotel like?

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Emerald Hotel Reviews

Reviews

Good

6.6/10

8.2/10

6.6/10

6.4/10