The room control system (iPad) didn't work well on the second day . So we called the front desk for help twice. However, the problem was not. Staff training and facilities need to be improved
Siu Yung Ivy
3 晚家庭旅行
10/10
CHENGYUAN
4 晚行程
8/10
Wai Tak
3 晚行程
10/10
Hiu man
5 晚行程
10/10
Hoi
1 晚行程
10/10
Hsiao Hui
3 晚行程
4/10
Ka Yee
2 晚行程
10/10
Helpful staff. Willing to provide early check in even we didn’t request. Comfy as always.
真实旅客
2 晚行程
10/10
Cruz
1 晚行程
10/10
Very nice hotel, next to a metro station
Achilles
1 晚行程
10/10
This is the only hotel where I can guarantee myself a fantastic nights sleep! 100% recommend!
Tracey
1 晚商务旅行
10/10
J’adore Londres ! L’hôtel est le personnel magnifiques ! Je vais revenir ! Merci !
ELENA
2 晚商务旅行
10/10
Definitely my no.1 hotel in London!
Sungkeong
1 晚行程
10/10
Great location
Lovely hotel and views
Great value for money
Would definitely stay again
Rachel
1 晚行程
10/10
Excellent location, area has so many things to offer. Great restaurants nearby. Tower of London across the street. Easy to use underground, station is only steps from the door. We'd come back in a heartbeat. Great staff and cafe for easy snack.
Kendall
6 晚行程
10/10
Yonuk
3 晚行程
8/10
James
1 晚行程
6/10
This is clearly meant to be a young person's hotel. Yes it's all very hip. I was disappointed as I booked my elderly mother in there while visiting, thinking she'd find it fun and enjoy the location.
It's a shame they don't have kettles in the rooms, and no nice toiletries as a treat for guests. Of course that's fine, and the whole setup is self-service to save on costs. Unfortunately, if you're older you get ignored.
Mum had to go to the lobby and asked to have a cup of tea. They charged her £4 and she went and sat down to wait for it. After 20 minutes nothing had happened so she returned to the counter where they laughed and said she needed to help herself from an urn. Seriously CitizenM?
I use this hotel loads, and some of the staff are great. They remember you and go the extra mile. But I wanted Mum to have a good time and she was largely ignored and somewhat baffled by the technology. It left a disappointing taste in the mouth.
KR
2 晚家庭旅行
10/10
Jose
3 晚行程
10/10
Great hotel. Nice vibe, good room. Always the best showers, shower did flood a little but maybe my own fault as I was in there so long