Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan

Property class: 3
Mountain Chitose ryokan with restaurant

Choose dates to view prices

When visiting Chitose, Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan is a great choice to consider. Guests looking for a bite to eat can check out Komakusa, which serves Japanese cuisine and is open for breakfast and lunch. Other features include a snack bar/deli, a terrace, and a garden.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Onsen
  • Free WiFi
  • Air conditioning
  • 24/7 front desk
  • Child-friendly activities

Main amenities (12)

  • Housekeeping once per stay
  • Restaurant
  • Hot springs
  • Breakfast available
  • Room service
  • Meeting rooms
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Arcade/game room
  • Front-desk safe

Feel at home (6)

  • Refrigerator
  • Television
  • Garden
  • Terrace
  • Elevator
  • Limited housekeeping
The current price is CNY1,901
CNY2,313 total
Sep 29 - Sep 30

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Japanese Style Room, Lake side, Non Smoking

A traditional Japanese-style room with tatami mats, a low table with a tea set, two chairs, a television, and a fan.

Japanese Style Room, Lake side, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • Lake view
  • 18 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds OR 2 Twin Futons

Standard Roh Japanese-Style Room

  • Sleeps 5
  • 5 Double Futons

Japanese Style Room, Lake side, Irori Kaiseki, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds OR 2 Twin Futons

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About the neighborhood

Map
Shikotsuko Poropinai 7, Chitose, Hokkaido, 066-0287

What's nearby

  • Shikotsuko Onsen - 1 min walk - 0.0 km
  • Shikotsu-Toya National Park - 1 min walk - 0.0 km
  • Lake Shikotsu - 1 min walk - 0.1 km
  • Shikotsu Visitor Center - 29 min drive - 13.5 km
  • Chitose Salmon Aquarium - 55 min drive - 44.9 km

Getting around

  • New Chitose Intl. Airport (CTS) - 46 min drive
  • Sapporo Okadama Airport (OKD) - 81 min drive
  • Tomakomai Station - 41 min drive
  • Chitose Station - 41 min drive
  • Sapporo Beer Teien Station - 47 min drive

Restaurants

  • ‪ペンネンノルデ - ‬18 min drive
  • ‪翠明橋 - ‬19 min drive
  • ‪北のうまいもん碧水 - ‬17 min drive
  • ‪レイクサイドVILLA翠明閣 - ‬17 min drive
  • ‪メメール - ‬17 min drive

About this property

Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan

  • When visiting Chitose, Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan is a great choice to consider. Guests looking for a bite to eat can check out Komakusa, which serves Japanese cuisine and is open for breakfast and lunch. Other features include a snack bar/deli, a terrace, and a garden.

At a glance

Hotel size

    • 55 rooms

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: 7:30 PM
    • Minimum check-in age: 18
    • Check-out time is 10 AM

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • This property offers pickup service from Shikotsukohan Bus Terminal only.

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Up to 2 children (3 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)

Pets

    • Pets not allowed
    • Service animals welcome

Internet

    • Free WiFi in public areas

Parking

    • No onsite parking

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–9:00 AM
  • Restaurant
  • Kaiseki meal
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)

What to do

  • Hot springs
  • Karaoke
  • Shopping
  • Skiing nearby
  • Fishing nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Arcade/game room
  • Uses some LED lighting
  • Banquet hall

Accessibility

  • Elevator

Room amenities

Be entertained

  • LCD television

Home comfort

  • Air conditioning and heating
  • Slippers

Sleep well

  • Turndown service
  • Bed sheets provided

Freshen up

  • Bidet
  • Hair dryer (on request)
  • Towels

Food and drink

  • Refrigerator

More

  • Housekeeping once per stay
  • In-room safe
  • Tatami (woven mat floors)

Special features

Spa

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. The ryokan bathing area is open from 5:00 AM to 11:00 PM. There are hot springs on site.

Dining

Komakusa - This restaurant specializes in Japanese cuisine and serves breakfast and lunch.

Awards and affiliations

Sustainability Certifications
This property is certified by this third-party sustainability certification scheme: Sakura Quality. For more information on what this certification requires and verifies, please visit their website.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately JPY 2420 per person

Pets

  • Service animals exempt from fees

Pool, spa, & gym (if applicable)

  • Reservations are required for private bath/onsen and can be made by contacting the property before arrival at the number on the booking confirmation
  • Guests must contact this property in advance to reserve access to the public bathing facility

Policies

Extra-person charges may apply and vary depending on property policy.
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Marukoma Onsen Ryokan Chitose
Marukoma Onsen Chitose
Marukoma Onsen
Marukoma Onsen Ryokan Ryokan
Marukoma Onsen Ryokan Chitose
Marukoma Onsen Ryokan Ryokan Chitose

Frequently asked questions

Does Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan offer free cancellation for a full refund?

Yes, Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan?

Sorry, there's no onsite parking at Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan.

What are the check-in and check-out times at Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan?

Check-in start time: 3 PM; Check-in end time: 7:30 PM. Check-out time is 10 AM.

What is there to do at Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan and nearby?

Have fun with nearby winter activities like skiing. Additional recreation onsite includes hot springs. Enjoy amenities like an arcade and a garden.

Are there restaurants at or near Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan?

Yes, Komakusa offers Japanese cuisine.

What's the area around Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan like?

Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan is located on the boardwalk/promenade, a short 1-minute walk from Lake Shikotsu.

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Reviews

Sapporo’s Secret Onsen Sanctuary Marukoma Onsen Ryokan Reviews

8.8

Excellent

8.6

Cleanliness

8.4

Location

9.0

Staff & service

8.4

Property conditions & facilities

Guest review summary

What guests liked

  • The hot spring water was excellent, with a flowing system, and the outdoor baths offered a truly unique and refreshing experience. (9 reviews)
  • The restaurant served delicious food with a homemade feel and offered a great dining experience. (8 reviews)
  • The hot spring water and natural scenery were of excellent quality and provided a relaxing experience. (5 reviews)
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From real guest reviews summarized by AI.
Report

Reviews

Verified review

10/10 Exceptional

Absolutely lovely. Nice large clean room. Food at the restaurant was amazing. Onsen was fantastic. Staff all very helpful.
Verified review

10/10 Exceptional

Secluded onsen on Lake Shikotsu with very helpful staff. Delicious breakfast buffet and also had the set dinner feast with traditional and seasonal food. Enjoyed room with gorgeous view of lake- watched the sunrise over snowy slopes while in outdoor bath. Spectacular!
Verified review

8/10 Very good

Good onsen
Verified review

10/10 Exceptional

Stay more times 👍👍👍👍
Verified review

10/10 Exceptional

Nice, clean and spacious bedroom with beautiful lake view. Very impressed with the dinner with lots of varieties and it tasted delicious.
Verified review

10/10 Exceptional

Ryokan absolument fabuleux ! Situation géographique idéale ! Si vous voulez un séjour tout à fait authentique, je vous le recommande. Onsen très agréable. Personnel très serviable.
Verified review

10/10 Exceptional

静かな湖畔の旅館　支笏湖の絶景は　露天に浸りながら夕陽が照らす山並み　朝日が照らす湖面を眺めながら本当に癒されました 噂通りでした 機会があれば　また再訪したいと思っています
Verified review

10/10 Exceptional

沒有
Verified review

10/10 Exceptional

很滿意, 很日本式
Verified review

8/10 Very good

房間整潔，職員熱情，野湯風景極好，就是水不是特別暖。唯一不足就是餐食一般
Verified review

10/10 Exceptional

객실도 깨끗하고 직원들도 친절했습니다. 저녁과 아침도 맛있고 전통적인 가이세키 요리를 먹을 수 있어 좋은 경험 이였습니다. 온천도 좋았습니다.
Verified review

8/10 Very good

建物の古さは感じましたが秘湯に相応しい雰囲気でした。食事も、お目当ての温泉もすごく良かったです。支笏湖に繋がる露天風呂はまさしく野趣あふれ、他にはない温泉です。やはり山の中、湖の間近なので夏は虫が、、、それも含めて自然を満喫できました。
Verified review

8/10 Very good

お代の割に食事の内容（食材）が安価であった。ウニやアワビなどは無く特別感を感じられない。
Verified review

10/10 Exceptional

景色がよく、癒されました。秘湯も初めての体験で良かったです
Verified review

10/10 Exceptional

너무 좋았어요~
Verified review

8/10 Very good

夜の氷とう祭りに行きかたったけど、タクシーも来てくれない場所の旅館でした。送迎の回数をもう少し増やせてもらえたらいいなと思いました。
Verified review

10/10 Exceptional

早餐来不及，特制饭团🍙带走温馨
Verified review

10/10 Exceptional

札幌から近い秘湯

温泉の泉質はかけ流しでとても良いです。 貸切風呂にも入ってみましたが、露天風呂の湯が熱くてゆっくり入れませんでした。 湖側の和洋室だったので窓から支笏湖や山々が望め素晴らしい景観。客室は広く清掃が行き届いており快適です。ロビーは改装中で12月中には完成の予定との事。食事は豪華ではありませんが、手作り感があり全て美味しくいただきました。従業員の対応がどなたも親切でホスピタリティが高く気持ちの良いものでした。
Verified review

8/10 Very good

不負百年秘湯盛名

非常傳統道地的日式溫泉旅館, 無敵的湖景裸湯是最大賣點, 可惜沒有冷氣空調, 在夏天來時需多加注意
Verified review

6/10 Good

温泉は満足できるが、、

日帰り温泉の利用経験から宿泊してみました。 温泉の日帰り利用はそれなりに混雑しますが、宿泊者利用時間帯は混雑する事も無くゆったりと温泉を満喫する事ができました。 宿泊料金が高い割には従業員のサービスはあまり良くありませんでした。夕食会場でのサービスは良かったですが、夜間の警備の方の対応には疑問を感じました。
Verified review

10/10 Exceptional

いいおゆです。二、三日ゆっくりしたい。
Verified review

10/10 Exceptional

很棒

超棒的百年溫泉旅館，服務親切，秘泉超棒
Verified review

8/10 Very good

자연친화적인 곳이라 여름,가을에는 벌레가 좀 있네요. 그래도 거슬릴 정도는 아니라서 편안히 묵었습니다.
Verified review

10/10 Exceptional

心情放鬆 泡湯極度享受
Verified review

10/10 Exceptional

トイレや洗面台等に古さを感じましたが、それよりなにより温泉の泉質と露天風呂からの景色、秘湯を守っていく姿勢に感動しました。今度は秋〜冬に行きたいと思います。