We were charged and required to pay upfront despite the charges made by HOTELS.COM, pls assist in the refund
DULCE AMOR
DULCE AMOR,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2020 年 3 月 11 日
the sofa in the lobby smells like urine. the receptionist when i ask if we can check in early rolls his’ eyes on me. well in fact i am just asking for less than an hourly early check in.
Aileen
Aileen,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2020 年 3 月 3 日
Devoir payer un supplément de 10% car nous sommes arrivés 10 minutes avant l'heure du check in hors a notre retour de Segada nous étions arrivé après 14h et les chambres n'étaient pas prête, un jour avant notre depart nous avons demandé si possible de déjeuner vers 4h45am car avions un vol trs tot, on nous a confirmé que oui et l'aveil du depart a 23h on nous reveille pour nous dire que pas pas possible propreté a revoir
真实旅客
3 晚结伴旅行
Expedia真实住客点评
2/10 很差
2020 年 2 月 10 日
INCOMPETENTLY RUN HOTEL
Appalling service!The hotel had double booked one of our rooms and downgraded us to a single room from a deluxe double with no compensation.There was no manager to talk to fo the entire weekend! On arrival in rooms no towels which had to be requested,no complimentary water and even though they provide a kettle and cups there is no complimentary tea/coffee.Do not stay here!
Ian
Ian,2 晚结伴旅行
Hotels.com真实住客点评
4/10 尚可
2020 年 1 月 4 日
Horrible hotel
Food if ordered doesn't come for more than one and half hour for room service terrible service they don't bring plate fork and spoon also. No WiFi in the hotel at all. I will not recommend this hotel to anyone terrible reception service also they don't even know how to deal with customers