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Grand Hotel Eurasia

4.0 star property
Central Almaty hotel with restaurant, connected to the convention center

Choose dates to view prices

In the heart of Medeu District, Grand Hotel Eurasia invites you to unwind on the scenic terrace, indulge in shopping on site, or treat yourself to a spa day. With amenities like a coffee shop/cafe and an on-site restaurant serving lunch and dinner, this hotel has something for everyone.

Reviews

5.2 out of 10

Popular amenities

  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Ski passes
  • Fitness center
  • Sauna
  • Coffee shop/cafe
  • Airport shuttle
  • Area shuttle
  • Ski shuttle
  • Terrace
  • 24-hour front desk
  • Front-desk safe

Feel at home (6)

  • Children stay free
  • Refrigerator
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
The current price is CNY377
CNY437 total
includes taxes & fees
May 28 - May 29

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Budget Double Room

Minibar, in-room safe, desk, blackout drapes

Budget Double Room

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 King Beds
  • Free WiFi

View all photos for Luxury Suite, 1 King Bed, Hot Tub, City View

Luxury Suite, 1 King Bed, Hot Tub, City View | Minibar, in-room safe, desk, blackout drapes

Luxury Suite, 1 King Bed, Hot Tub, City View

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Superior Double or Twin Room, 1 Bedroom

Superior Double or Twin Room, 1 Bedroom | Minibar, in-room safe, desk, blackout drapes

Superior Double or Twin Room, 1 Bedroom

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 King Beds
  • Free WiFi

View all photos for Premium Double or Twin Room, 1 Bedroom

Premium Double or Twin Room, 1 Bedroom | Minibar, in-room safe, desk, blackout drapes

Premium Double or Twin Room, 1 Bedroom

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 King Beds
  • Free WiFi

Similar properties

Reception
Hotel Kazakhstan
Medeu District
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
8.4 out of 10, Very Good, 337 reviews
The price is CNY793
CNY920 total
includes taxes & fees
Jun 1 - Jun 2
Hotel Kazakhstan
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About the neighborhood

Map
Zholdasbekov str 9A, Almaty

What's nearby

  • Dostyk Plaza - 2 min walk - 0.2 km
  • National Museum of Kazakhstan - 7 min walk - 0.6 km
  • Presidential Palace - 7 min walk - 0.6 km
  • Republic Square - 12 min walk - 1.1 km
  • Kazakhstan Independence Monument - 12 min walk - 1.1 km

Getting around

  • Almaty (ALA-Almaty Intl.) - 28 min drive
  • Almaty Station - 17 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Ski shuttle (surcharge)

Restaurants

  • ‪Bereket - ‬6 min walk
  • ‪Del Papa - ‬2 min walk
  • ‪Чайхана «Тюбетейка» - ‬6 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Line Brew Reserve - ‬4 min walk

About this property

Grand Hotel Eurasia

  • Grand Hotel Eurasia features a ski shuttle and puts you within a 15-minute drive of Shymbulak Ski Resort. Guests indulge in mani/pedis, then grab a bite to eat at the coffee shop/cafe. Other highlights include a bar/lounge, a fitness center, and a sauna. Ski passes are also available.

At a glance

DONE

Hotel size

    • 25 rooms
    • Arranged over 6 floors
DONE

Arriving/Leaving

    • Check-in time starts at noon
    • Express check-in/out available
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*
DONE

Children

    • Up to 2 children (7 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Transfers

    • Airport shuttle (available 24 hours)*
DONE

Offsite

    • Area shuttle*
    • Ski shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)

What to do

  • Shopping
  • Pool table
  • Hiking/biking trails nearby

Working away

  • Meeting room
  • Conference space (1184 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2006
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Fitness center
  • Sauna
  • Banquet hall

Accessibility

  • Elevator

Ski

  • Ski passes
  • Ski shuttle (surcharge)
  • Skiing nearby

Room amenities

Be entertained

  • 38-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free weekday newspapers
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Onsite venue - This café specializes in Modern European cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of KZT 3500 per vehicle (one-way)
  • Area shuttle and ski shuttle service is offered for an extra charge

Children & extra beds

  • Airport shuttle service for children costs KZT 3500.00

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

Guests can rest easy knowing there's a fire extinguisher on site.

This property accepts credit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express

Also known as

Grand Hotel Eurasia Almaty

Grand Eurasia Almaty

Grand Eurasia

Frequently asked questions

Does Grand Hotel Eurasia offer free cancellation for a full refund?

Yes, Grand Hotel Eurasia does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Grand Hotel Eurasia?

Sorry, pets aren't allowed.

Is parking offered on site at Grand Hotel Eurasia?

Yes, there's free self parking.

Is airport shuttle service offered by Grand Hotel Eurasia?

Yes, an airport shuttle is available. The charge is KZT 3500 per vehicle one-way.

What are the check-in and check-out times at Grand Hotel Eurasia?

You can check in starting at noon. Check-out time is noon. Express check-in and check-out are available.

Is there an onsite casino at Grand Hotel Eurasia?

No, this hotel doesn't have a casino, but Casino Zodiak (7-min drive) is nearby.

What is there to do at Grand Hotel Eurasia and nearby?

Have fun with nearby winter activities like skiing. Enjoy amenities like a sauna and a fitness center.

Are there restaurants at or near Grand Hotel Eurasia?

Yes, there's an onsite restaurant that offers Modern European cuisine.

What's the area around Grand Hotel Eurasia like?

Grand Hotel Eurasia is in Medeu District, a short 2-minute walk from Dostyk Plaza and 8 minutes' walk from National Museum of Kazakhstan.

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Reviews

Reviews

5.2

5.4

Cleanliness

9.6

Location

6.2

Staff & service

4.6

Property conditions & facilities

Reviews

Verified

10/10 Exceptional

Great location
anna, 3-night trip
Verified

6/10 Good

Staff was helpful and room was relatively clean and comfortable. The hotel is close to food and stores. The room did not have a window though and the transport from the airport mentioned in the description of the hotel does not exist.
Maryam, 2-night trip
Verified

10/10 Exceptional

Big thanks to all personnel, especially the receptionists who help guests with the check in process and helping with WiFi and the like. Great location, close to the USA embassy.
Liya, 2-night trip
Verified

10/10 Exceptional

Optimal location, worth for the price
anna, 7-night trip
Verified

6/10 Good

Location is perfect- near everything and anything you need. 24 hours front desk is a lifesaver. Very friendly and knowledgeable staff. Rooms spacious with nice size comfortable beds. Strong WiFi. The only negative are bathrooms: everything was broken: toilet, sink, shower, plumbing. I also would prefer more soundproofing of the rooms.
Nika, 3-night trip
Verified

4/10 Fair

It Doesn't Worth the Price

In general, the rooms are lacking of maintenance: no stable hot water supply, tap water is milky, air-conditioner isn't functioning properly, the bed and pillows aren't comfortable, and the toilet has odors. But the location is very good, near the big shopping mall Dostyk Plaza. And the front desk staff is helping, willing to change room for us. But the staff doesn't know how to register our stay in Almaty with the Immigration authorities, when this is a must for every tourist staying more than 5 days in the country.
Yiu Wah, 3-night trip
Verified

2/10 Poor

My stay at this hotel was unsatisfactory. On the day of arrival, I was given a room without a window or any air conditioning or fan, and the room temperature was like that of a sauna. When I went to the reception to complain about it, the receptionist told me that in order to change rooms, I would have to pay 85,000 Uzbek som. I explained that I had already paid enough for the hotel. The next morning, when a different receptionist was on duty, I spoke with them again, and the new receptionist changed my room without asking for any additional payment. However, the TV in my new room didn’t work, and we chose not to complain about it. Additionally, if you assume that breakfast is included, you would be mistaken. At a 4-star hotel, I would expect breakfast to be included, but not at this one. The only positive aspect of this hotel is its location, close to the U.S. embassy, a shopping mall, and restaurants. I would rate this hotel as a 2-star motel.
Sergey, 9-night trip
Verified

2/10 Poor

Worst Hospitality

It was worst staying , there is no room service for cleaning, no hot water coming to shower. After multiple complaints also staff ignored. Zero recommendations
Aftab, 3-night trip
Verified

2/10 Poor

Never book this hotel. I booked this hotel for my mother-in-law in order for her to go to US consulate there. When they arrived, the hotel asked for more money saying that because we booked via Expedia, they don't get much money. They declined to pay more and the hotel called the cops and kicked my parents without a refund. Never ever book this hotel.
AYDIN, 2-night trip
Verified

2/10 Poor

This was a prepaid booking. Hotel reception refused to check me in, saying they did not receive the money from Expedia. A day later hotel sent me an email asking for feedback of my stay even though I was not checked in. I’ve never had a funny situation like this. They have not refunded my money until now.
Davron, 1-night trip
Verified

4/10 Fair

モールが近くなので予約しました。雑居ビルの5階がホテルの様です。宿泊部屋の直ぐ上がクラブで、音楽の騒音が一晩中気になります。冷蔵庫が壊れていたので、交換してもらうが持って来た冷蔵庫が衛生的にアウト。食品を入れられない程の中の汚れで結局、使用しませんでした。。テレビは最初から最後まで何故か使えませんでした。
NOBUO, 1-night trip
Verified

2/10 Poor

너무 지저분하고 방음이 안됨. 옆방에서 말하는 소리와 수도물 트는 소리가 시끄러움. 침대가 오래되서 자고 일어나면 허리가 아픔. 샤워실 배수가 안되 물이 고임. 복도의 벽지는 찢어져 있고, 기본적인 생수도 달라고 해야 줌. 내 인생 최악의 호텔.
Hoyoung, 2-night trip
Verified

2/10 Poor

Horreur

Chambre nettoyer 1 fois sur la semaine pas de petit déjeuner pas d eau en chambre douche cassé horrible
masera, 5-night trip
Verified

6/10 Good

“Tired” property. Only one floor of three looks satisfactory and dare to be called 3, not 4 stars. No proper working internet, scares food at breakfast. May be considered good for small money it costs. Do not expect a miracle: for that you are getting old and very firm mattress, worn out towels and bed linen, no mini bar and no safe at not refurbished floors. Anyway it is good from outside with marble and glass. Combined with Soviet stile shopping center at the first three floors. But cheap price ....
4-night trip
Verified

6/10 Good

It was right across the street from a mall with lots of food choices.
1-night trip
Verified

4/10 Fair

도심 중심부에 있어, 주변편의시설 이용은 편안함 객실은 좀 오래되어서 쾌적성이 떨어짐 객실과 연회장 같은 층으로 프라이버시 좋지 않음 조식 제공시간이 너무 늦음 8~10시 제공으로 일찍 이동하는 손님은 사용불가
티무르, 1-night trip
Verified

6/10 Good

normal

the hotel is not clean. and breakfast was not good.
Sangho, 2-night trip
Verified

2/10 Poor

Poor premises with a good location

The hotel has a good location between Dostyk & Nazarbayeva streets and 50m walk to Dostyk Plaza mall. The rooms are out-dated, allmost without maintenance and during our stay we saw a major water damage in one of their suites. Hotel breakfast is very weak. This hotel could work for someone who just needs a decent room (warm water works normally) for a cheap price in a very convenient location and is ready to eat somewhere else.
4-night trip
Verified

6/10 Good

A hotel remodel in progress

It is valued well for being so close to all the major attractions in Almaty. Directly across the street from the Dostyk Mall. Area is full of attractions all within easy walking distance from this Hotel. The staff are knowledgeable and most speak English very well. The rooms are clean and the buffet breakfast helps. The Grand Eurasia Hotel is being remodeled on the interior so it is a work in progress. So one could judge the hotel harshly or look at it as a bargain with name brand hotels being far more expensive in the area. With the currency valuation of the US Dollars to the Kazakh Tenge , I would say it is a nice value. It is a beautiful city with so many trees and the locals are so helpful. Many restaurants close by and all worth exploring. There is a restaurant attached to the Hotel which offers homemade cuisine so if one wishes you only need take the elevator down to the 1st floor and head out the hallway door and walk to the end of the hallway. It's cuisine is Kazakhstan which are made daily ! The deserts are pure heaven and one should try all. My personal favorite was a pastry filled with sweet banana. Everything on the menu is so tasty and of course made fresh daily throughout the day ! It is open from 0800 to 2100 hrs.
Verified

6/10 Good

Great convenient location!

The hotel is near to mall, playgrounds for young children and across from US embassy, American citizen services. If you need to conduct business there, this hotel is great. Staff are kind and the breakfast is ample and served in a magnificent ballroom.
Verified

2/10 Poor

Terrible hotel in terrible condition.

Hot dirty room. TV quit working during my stay. Room was not cleaned fully by staff. Breakfast was poor.
Verified

2/10 Poor

冷房が故障していて、お湯も出ませんでした。

部屋の冷房が故障していて、スタッフを呼びましたが、「たまたま、一時的に冷風が出ないだけだから、部屋でしばらく待っていれば大丈夫。」だと言われて部屋を代えてもらえませんでした。　また、お湯も出ませんでした。　翌朝、朝食会場で、他の部屋の顧客もお湯が出なかったと言っていました。
Verified

6/10 Good

ショッピングセンターのあるホテル

街の中心からは離れているが、 DOSTYK PLAZA の近くで、タクシースタンドも近い。 無料で WiFi が使える。 コクトベのゴンドラ駅までは歩くと距離がある。
Verified

6/10 Good

Orhan, 2-night trip
Verified

4/10 Fair

Orhan, 3-night trip