Food quality is bad, and the beach chairs are uncomfortable.
真实旅客
6 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 28 日
Solmaz
Solmaz,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 10 日
Luis Carlos
Luis Carlos,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 5 日
Everything was awesome except pool cloeses little early than i thought
Sohyeon
Sohyeon,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 4 日
Rayan
Rayan,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 4 日
Hany
Hany,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 2 日
깨끗하고 젛습니다.
Cheol Whan
Cheol Whan,5 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 31 日
Truly all inclusive!
Visited Cancun for the first time for an all-inclusive experience. What you see is what you get and more! Everything was flawless from our check-in to our check-out.
The property is well maintained, the service was impeccable, and the overall experience amazing. So much so that we considered making this an annual trip. We had butler service as part of the turquoise stay - both Diego and Dario did a fantastic job taking care of our stay/requests. Overall, the Staff (too many to name) were friendly and the smallest details were taken care of. 5 stars to the service.
We highly recommend …. :)
Kunark
Kunark,7 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 31 日
Unfortunately the weather for 5 of the 7 days we were there was rainy, very windy, uncontrollable! But we were not informed of the use of the spa indoor pool; a person we met on our last day told us how that was a saving for them during the bad weather. This was our 4th stay at this resort, we found the "adult only" applied only to our hotel, not to any of the pools. The cabanas seem to get preferential service so we went to the bar to get our drinks. We were disappointed in what appear to be corporate changes in policy. We were told none of the pools were heated, not Hyatt policy. The one by Turquoise always was and is one of the reasons we have come back. It was heated, at least the last couple days. I am a lap swimmer making that very important to me. The upstairs bar and infinity pool are fun and a nice perk but the wind was howling and made it not a good spot...again, mention of the indoor spa pool would have been good. The spa coupons were confusing. Upon asking what it cost for a specific treatment, I was given a coupon listing bundles. It was a good break, all staff were nice and friendly but needs a bit of tweaking.