At Santa Cruz Boutique Hotel, you can look forward to a warm welcome with a breakfast buffet and in-room WiFi. The 24-hour front desk, luggage storage, and tour/ticket assistance make your stay even more convenient.
Enjoy your visit to Santa Cruz with a stay at Santa Cruz Boutique Hotel. Free perks include WiFi and buffet breakfast daily between 7:30 AM and 10:30 AM.
At a glance
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Hotel size
23 rooms
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Arriving/Leaving
Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18
Check-out time is noon
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Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
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Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Children
No cribs (infant beds)
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Pets
Pets not allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
No onsite parking
Property amenities
Food and drink
Free buffet breakfast each morning 7:30 AM–10:30 AM
What to do
Beach nearby
Services
24-hour front desk
Tour/ticket assistance
Luggage storage
Facilities
1 building/tower
Safe-deposit box at front desk
Reception hall
Accessibility
Wheelchair-accessible path of travel
Room amenities
Be entertained
Flat-screen television
Cable TV channels
Home comfort
Air conditioning
Freshen up
Private bathroom
Shower only
Free toiletries
Hair dryer
Towels
Stay connected
Free WiFi
Food and drink
Refrigerator
More
Daily housekeeping
In-room safe
Special features
Dining
Onsite venue - This restaurant serves breakfast, lunch, dinner, and light fare.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property accepts credit cards.
Credit cards accepted: Visa, Mastercard
Also known as
Santa Cruz Boutique
Santa Cruz Hotel Santa Cruz
Santa Cruz Boutique Hotel Hotel
Santa Cruz Boutique Hotel Santa Cruz
Santa Cruz Boutique Hotel Hotel Santa Cruz
Frequently asked questions
Does Santa Cruz Boutique Hotel offer free cancellation for a full refund?
Yes, Santa Cruz Boutique Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Santa Cruz Boutique Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Santa Cruz Boutique Hotel?
Sorry, there's no onsite parking at Santa Cruz Boutique Hotel.
What are the check-in and check-out times at Santa Cruz Boutique Hotel?
Check-in start time: 2 PM; Check-in end time: midnight. Check-out time is noon.
Is there an onsite casino at Santa Cruz Boutique Hotel?
No, this hotel doesn't have a casino, but Madeira Casino (18-min drive) is nearby.
What's the area around Santa Cruz Boutique Hotel like?
Santa Cruz Boutique Hotel is a short 1-minute walk from Palmeiras Beach and 14 minutes' walk from Aquaparque Madeira.
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Reviews
Santa Cruz Boutique Hotel Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
9.6
Cleanliness
8.8
Location
9.4
Staff & service
9.2
Property conditions & facilities
Reviews
Verified
2/10 Poor
Jun 7, 2019
ce qui est unique : que l'hôtel mette la clé sous la porte et que nous soyons pas prévenu ce qui fait qu'à l'arrivée nous avons eu une désagréable surprise
Verified traveler
7-night trip
Verified
2/10 Poor
Apr 25, 2019
Give the Boutique hotel the boot!
On the night of our arrival for a one-night stay the hotel was closed for refurbishment. We had not been told in advance, and had a frantic search for alternative accommodation. The Boutique Hotel has to date not replied to our e-mail, so we are currently out of pocket.
Andrew
Andrew, 1-night trip
Verified
2/10 Poor
Apr 3, 2019
Schlechtes Management und ungeschultes Personal!
Uns wurde trotz Bezahlung bei Expedia das Zimmer ein zweites Mal berechnet. Da bei der morgendlichen Abreise nur der sehr schlecht Englisch sprechende Nachtportier da war, haben wir das Zimmer ein zweites Mal bezahlt. Leider ist das Management innerhalb drei Wochen nicht in der Lage die Doppelzahlung zu verifizieren und das zuviel gezahlte Geld zurückzuzahlen.
Verified traveler
2-night trip
Verified
10/10 Exceptional
Mar 30, 2019
Very clean, lovely bright room. Lovely bathroom, towels and bed linen. Friendly helpful staff. Good breakfasts, excellent service.
Shame that dinner was not offered in the evenings. This service seems to have been ceased for some reason, nobody could give us a reason. Our trip and stay here was very pleasant.
Verified traveler
8-night trip
Verified
10/10 Exceptional
Mar 29, 2019
All superb ,very clean ,would recommend this hotel to anyone, great place to visit.
Verified traveler
8-night trip
Verified
10/10 Exceptional
Mar 18, 2019
I was looking for a place near the airport for my last night on Madeira and this was ideal. Good sized room with a good breakfast included. Worth noting that at this time of the year the restaurant is only open for breakfast. Lots of places to eat nearby though.
Verified traveler
1-night trip
Verified
10/10 Exceptional
Mar 17, 2019
Tolle Lage, super Zimmer, perfekte Aussicht beim Frühstück, unkompliziert
Verified traveler
2-night trip
Verified
6/10 Good
Mar 12, 2019
Double Charge Error Not Refunded by Hotel
I responded to your initial request for feedback two days ago. Did you get my email? This hotel charged me for the stay even though I had prepaid with you. This means that I have double paid. Despite my request to the hotel for reimbursement, they were unwilling to do so at the time we checked out. Please will you contact the hotel to ask them to refund my money?
John
John, 1-night trip
Verified
10/10 Exceptional
Feb 26, 2019
Very nice hotel..clean..helpful staff..Good breakfast
Verified traveler
3-night trip
Verified
10/10 Exceptional
Feb 14, 2019
Good breakfast included. Location easy to find. Nothing to dislike
Cama king muito confortável, vista espetacular. Muito bom pequeno almoço.
Ficou a faltar cortina/blackout na janela lateral do quarto. De resto tudo impecável.
Verified traveler
1-night trip
Verified
10/10 Exceptional
Jan 14, 2019
Ocean view at a very reasonable price. Great breakfast, helpfull staff, comfortable and clean.
Peter
Peter, 1-night trip
Verified
10/10 Exceptional
Dec 10, 2018
Great hotel for a holiday, restaurant was so good for food and drink.
Verified traveler
4-night trip
Verified
8/10 Very good
Nov 29, 2018
belle chambre avec vue sur la mer, cependant bruyant cette nuit-la
Verified traveler
1-night trip
Verified
10/10 Exceptional
Nov 23, 2018
Schönes Zimmer, wunderbares Morgen buffet, nettes Pesonal, super lage
Verified traveler
1-night trip
Verified
10/10 Exceptional
Nov 11, 2018
Nice, spacious and clean hotel. Very friendly staff. Area is in a perfect place with everything around you.
Would stay there again
Bob
Bob, 4-night trip
Verified
8/10 Very good
Nov 6, 2018
Great hotel for catching an early flight from the airport. It’s quiet and clean.
Laura
Laura, 2-night trip
Verified
10/10 Exceptional
Nov 1, 2018
hotel en tous points parfait.une bonne position.tout a proximité.
Verified traveler
14-night trip
Verified
10/10 Exceptional
Nov 1, 2018
Great value for money. We spent two nights here following a week in Funchal at a large resort.
A very clean comfortable room, good breakfast included
All the staff were friendly and very helpful.
Tea/coffee facilities in the room would have made it perfect.
The village has a pleasant atmosphere and a number of bars and restaurants that offer excellent quality food far cheaper than Funchal.
J
J, 2-night trip
Verified
10/10 Exceptional
Oct 25, 2018
Exceptionnel
Hôtel très bien situé près de l'aéroport. Pas de nuisances dûes à celui-ci car le trafic est peu important
La chambre est de grande dimension avec une salle de bain très agréable. Prendre le petit déjeuner ou un dîner au rooftop (6ème étage) avec vue sur la mer et sur la ville est un plaisir incomparable. Le personnel est très compétent et toujours avec le sourire, que ce soit à la réception ou au petit déjeuner.
Dominique
Dominique, 7-night trip
Verified
10/10 Exceptional
Oct 11, 2018
We stayed here for 10 nights and had a lovely time. The view from the beach facing rooms is stunning so try to get as high a floor as possible. The room was very comfortable although it would have been nice to have had more drawer space for clothes and extra hangers for the wardrobe.
The bathroom was very modern with a walk in shower space and “drench” shower head with lots of hot water and plenty of pressure.
Breakfast buffet was tasty if a little repetitive but set us up nicely for the day. Evening meals were very good and all the staff were helpful and friendly.
The village itself is fairly quiet with plenty of restaurants and coffee shops to chose from and the promenade is a popular walk taking you from the lido at the western end to under the end of the airport runway at the eastern end of the village.
Talking of lido’s there are 2 in Santa Cruz but while we were there the western one was not open at all (maybe it’s just open in the summer months) and the lifeguards at the other only operate up to the end of September although the area was still available to use during our visit which was until 8th Oct.
The beach itself is very rocky so not comfortable to lie on but there were large boards to stretch out on if you want to catch a few rays. It’s worth pointing out though that the boards were being collected in on the day we left so it looks as if they are a summer thing too.
We had a lovely time in Santa Cruz and certainly intend to return.
Mike
Mike, 10-night trip
Verified
10/10 Exceptional
Oct 11, 2018
A lovely small hotel close to the beach. Very clean, good sized bedroom and excellent views from the balcony. The staff were very friendly and helpful. There was a good selection for breakfast and eating on the roof top terrace was great. If I were to be picky then it would have been nice to have had a tea/coffee facility either in the room or from a vending machine in the hotel.
Chivvy
Chivvy, 7-night trip
Verified
10/10 Exceptional
Sep 26, 2018
Melhor hotel que ja fiquei desta categoria
Hotel simplesmente INCRÍVEL !!!! Quarto enorme , cama King, banheiro enorme com um chuveiro delicioso , vista linda da praia, café delicioso, um equipe muito atenciosa e simpática !!!! Nota 10 parabéns os proprietários e seu colaboradores
sergio
sergio, 4-night trip
Verified
10/10 Exceptional
Aug 29, 2018
Top
Parfait, un personnel attentionné, des chambres propres et belles avec une superbe vue.