Overall a decent stay. The location was convenient to the Gran Via metro station, shops, and dinning options. Check-in was fast and welcoming. The room had interesting decor, good AC, mini fridge for food/drinks, rain shower, a small TV and Juliet balcony. However, the executive room could be elevated with better bedding, a padded bench instead of a kitchen chair, upholstered headboard, extra toilet paper, hand towels, a reflective sign so maids can see before opening room, and a water dispenser in the common area.