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The Carmen Hotel - Ocean Front

4.5 star property
Adults-only beachfront hotel with outdoor pool, near Quinta Avenida

Choose dates to view prices

Near Playa del Carmen Maritime Terminal, The Carmen Hotel - Ocean Front offers an oceanfront retreat with a rooftop terrace and poolside bar. Enjoy the outdoor pool, unwind at the restaurant, or explore nearby shopping thanks to concierge services. Guests rave about the hotel's helpful staff.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Bar
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Beach umbrellas
  • Pool bar
  • Terrace
  • 24-hour front desk
  • Snack bar/deli
  • Concierge services

Feel at home (6)

  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Blackout drapes/curtains
  • Elevator
The current price is CNY518
CNY649 total
includes taxes & fees
Jun 29 - Jun 30

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Reef Suite King

Premium bedding, in-room safe, desk, blackout drapes

Reef Suite King

  • Sleeps 2
  • Free WiFi

View all photos for Reef Suite King

A modern bedroom with a curved bed, a wooden headboard, a bedside table, and a mirror.

Reef Suite King

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Coral Suite

A modern hotel room with two beds, a curved ceiling design, a wooden wall, and a nightstand with a lamp.

Coral Suite

8.4 out of 10
Very good
(7 reviews)
  • City view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Reef Suite King

Premium bedding, in-room safe, desk, blackout drapes

Reef Suite King

7.8 out of 10
Good
(13 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Captain's Suite

Captain's Suite | Premium bedding, in-room safe, desk, blackout drapes

Captain's Suite

  • Partial ocean view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Sunrise Suite

Sunrise Suite | Premium bedding, in-room safe, desk, blackout drapes

Sunrise Suite

8.0 out of 10
Very good
(9 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Grand Ocean Suite

Grand Ocean Suite | Premium bedding, in-room safe, desk, blackout drapes

Grand Ocean Suite

  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Owner´s Suite

Owner´s Suite | Premium bedding, in-room safe, desk, blackout drapes

Owner´s Suite

  • Ocean view
  • 71 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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9.0 out of 10, Wonderful, 1,010 reviews
The price is CNY621
CNY785 total
includes taxes & fees
Jun 26 - Jun 27
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About the neighborhood

Map
Playa del Carmen, QROO

What's nearby

  • Central Square - 2 min walk - 0.2 km
  • Calle 12 - 2 min walk - 0.2 km
  • Quinta Avenida - 5 min walk - 0.4 km
  • Playa del Carmen Main Beach - 8 min walk - 0.7 km
  • Mamitas Beach - 19 min walk - 1.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Cozumel Intl. Airport (CZM) - 12.4 miles/19.9 km

Restaurants

  • ‪Club SociaL - ‬2 min walk
  • ‪El Tapas Restaurante - ‬1 min walk
  • ‪Osteria De Roma - ‬2 min walk
  • ‪Café Andrade - ‬1 min walk
  • ‪Logia Café - ‬2 min walk

About this property

The Carmen Hotel - Ocean Front

  • The Carmen Hotel - Ocean Front features a rooftop terrace and puts you within a 5-minute walk of Quinta Avenida. You can splash around at the outdoor pool, grab a bite to eat at the restaurant, or unwind with a drink at the bar/lounge. Other highlights at this luxurious hotel include a poolside bar, a snack bar/deli, and a terrace. Fellow travelers love the pool and helpful staff.

At a glance

DONE

Hotel size

    • 37 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Other information

    • Smoke-free property
    • Caters to adults only

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 8:00 AM–11:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Snack bar/deli

What to do

  • On the beach

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Beach umbrellas
  • Pool umbrellas
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2016
  • Rooftop terrace
  • An outdoor pool

Accessibility

  • Elevator
  • Elevator door width (inches): 59
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 39
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 50-inch LED TV
  • Digital TV channels
  • Streaming services

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Mobile key entry

Special features

Dining

Deck 5 - Onsite rooftop bar.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 280 per person

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Noise-free guestrooms cannot be guaranteed.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, Diners Club

Also known as

Carmen Hotel Playa del Carmen
Carmen Hotel
Carmen Playa del Carmen

Frequently asked questions

Does The Carmen Hotel - Ocean Front offer free cancellation for a full refund?

Yes, The Carmen Hotel - Ocean Front does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Carmen Hotel - Ocean Front?

Yes, there's an outdoor pool.

Are pets allowed at The Carmen Hotel - Ocean Front?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at The Carmen Hotel - Ocean Front?

Sorry, there's no onsite parking at The Carmen Hotel - Ocean Front.

What are the check-in and check-out times at The Carmen Hotel - Ocean Front?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Check-out time is 11:00 AM.

Is there an onsite casino at The Carmen Hotel - Ocean Front?

No, this hotel doesn't have a casino, but Riviera Gran Casino (2-min walk) is nearby.

What is there to do at The Carmen Hotel - Ocean Front and nearby?

The Carmen Hotel - Ocean Front has an outdoor pool.

Are there restaurants at or near The Carmen Hotel - Ocean Front?

Yes, there's an onsite restaurant, Deck 5.

Does The Carmen Hotel - Ocean Front have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around The Carmen Hotel - Ocean Front like?

The Carmen Hotel - Ocean Front is located on the waterfront in Downtown Playa del Carmen, a short 4-minute walk from Quinta Avenida and 9 minutes' walk from Playa del Carmen Main Beach. Travelers say this hotel is in a good location.

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Reviews

The Carmen Hotel - Ocean Front Reviews

8.2

Very Good

8.6

Cleanliness

9.6

Location

8.4

Staff & service

8.0

Property conditions & facilities

Guest review summary

What guests liked

  • The hotel's beachfront location offers direct access to the beach with beach chairs, a welcoming and convenient spot for guests. (30 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Room
Service staff
Beach
Location
Breakfast
Restaurant
Shower
View
Bar
Ocean view

Reviews

Verified

10/10 Exceptional

The staff was friendly, great location
Kendall, 3-night trip
Verified

10/10 Exceptional

Very clean. Very friendly and a really nice place in general. Enjoyed my stay & would recommend
Alina, 2-night trip
Verified

10/10 Exceptional

Great location and staff was so nice and helpful! Is a Party location next to the beach. If you want a quiet room ask for a room away from the street. The restaurant was great with great food next to the beach. Rooms were clean and spacious just as shown in their pictures. Is a great hotel if you want to be next to the busy downtown area. Walking distance to the ADO bus and Walmart.
Lexis, 3-night trip
Verified

8/10 Very good

I loved the modern vibe and the great pool. The location is excellent, and overall it’s a fantastic stay. The only small improvement I’d suggest is updating the beach club lounge chairs, as they’re a bit worn, and possibly adding a parking partnership with a nearby parking lot.
Rafael, 6-night trip
Verified

8/10 Very good

Overall, nice beach access hotel right on the Main Street in playa del Carmen. Walkable distance to shops, restaurants and beach.
Payton Sydney, 5-night trip
Verified

10/10 Exceptional

Clean room , Some staff dont speak English. Airport shuttle don't available. Ocean view is perfect .
Dishant, 3-night trip
Verified

8/10 Very good

The room is very nice, and the staff is terrific. The cleaning services every day are very good and the views from the hotel are great and the location is great. It’s right next to Muza a very nice restaurant. There is also a restaurant in the hotel when tourism is at its peak.
doug, 10-night trip
Verified

10/10 Exceptional

Great location and plenty to do.
Francisco, 2-night trip
Verified

10/10 Exceptional

Beautiful hotel !! The service amazing .
Yessenia, 3-night trip
Verified

6/10 Good

The price was fair for the location on 5th Avenue and right in front of the ocean. The hotel is clean and the bed was comfortable, but the property clearly needs renovation. The toilet area felt very small and somewhat claustrophobic. There is also noise at night from nearby restaurants and music from the surrounding area. I personally sleep deeply, so it didn’t bother me, but light sleepers might find it an issue. Overall, it’s a reasonable option for a short stay if you want an affordable beachfront place in a very central area.
Cynthia, 3-night trip
Verified

6/10 Good

The staff was absolutely amazing? However the room itself could use some updates and better cleaning. The balcony had a Jacuzzi however, the Jacuzzi did not have hot water. The balcony could’ve actually had better cleaning as well.
Elvia, 3-night trip
Verified

8/10 Very good

We liked the room ,even though it wasn’t the one I thought we were supposed to get! Front desk were nice. proximity to all the action was nice.
Sandra, 3-night trip
Verified

8/10 Very good

Room was clean, missing a bathroom mirror. Music from the restaurant was extremely loud until late at night keeping us awake. Beach loungers were old and falling apart.
Hayden, 8-night trip
Verified

10/10 Exceptional

Excellent location beach front and walk downtown
Christina, 7-night trip
Verified

10/10 Exceptional

The location was great and also very clean. I will definitely book there for my next vacation.
Deymi, 5-night trip
Verified

6/10 Good

They had construction going on during our stay. The floors in lobby were being replaced, which is disappointing because the old floors looked and suited the aesthetic better. So the constant noise and tape and dust was a bit overwhelming. We couldn’t even enjoy the restaurant next door due to the constant noise through the day. The staff were very friendly and helpful. The food and drinks at the rooftop were surprisingly delicious. The passion fruit margaritas and salmon were *chefs kiss*. However, the pool was super cold, didn’t even get in almost wish it was heated but the weather wasn’t too hot.
Elizabeth, 4-night trip
Verified

10/10 Exceptional

Great location. Spacious room.
Darren, 3-night trip
Verified

10/10 Exceptional

PDC great location on the beach

Great location and accommodations. Would stay here again
David, 3-night trip
Verified

10/10 Exceptional

Great location !!!
Doralia, 1-night trip
Verified

8/10 Very good

Very well located on the beach. Nice room design and nice rooftop Pool-Bar.
Patricia, 2-night trip
Verified

8/10 Very good

Great location, property was a bit outdated nice rooftop staff was nice.
Vanness, 3-night trip
Verified

10/10 Exceptional

Love it here

The ocean breezes, unique rooms, the music from the club next door, and great location make this one of my favorite places in Playa
Sharon, 1-night trip
Verified

10/10 Exceptional

Looked forward to breakfast everyday. Loved our stay.
Jordan, 7-night trip
Verified

10/10 Exceptional

Great location, amazing room views, great staff. Building itself a bit run down; it has unique features, feels like on a cruise. Would recommend for the location and uniqueness.
Valentin, 4-night trip
Verified

10/10 Exceptional

I would definitely go back beautiful view and love iit
Plutarco, 1-night trip