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Hotel Palace Puebla

3.0 star property
Hotel with restaurant, near Zócalo de Puebla

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Photo gallery for Hotel Palace Puebla

Enter a clean and contemporary lobby with a modern staircase, framed artwork, and a reception desk.
Two single beds with dark bedding and white towels, a compact workspace with a desk and chair, and modern pendant lights.
Classic architecture meets modern design in this historic building with a retail space on the ground floor.
Welcome to our hotel lobby, featuring a clean design, potted plants, and a reception desk.
Enjoy communal dining in this welcoming space with multiple tables and chairs.
Located near Puebla Cathedral, Hotel Palace Puebla offers an artistic retreat. Discover the art gallery, indulge in shopping on site, or enjoy a drink at the bar. With free in-room WiFi and concierge services to help you plan your day.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Free parking
  • Non-smoking
  • 24/7 front desk
  • Free WiFi
  • Restaurant

Main amenities (10)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Room service
  • 24-hour front desk
  • Front-desk safe
  • Concierge services
  • Free newspapers in the lobby
  • Luggage storage
  • Tour/ticket assistance

Feel at home (6)

  • Private bathroom
  • Television
  • Daily housekeeping
  • Elevator
  • Free self parking
  • Hair dryer

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Room, 2 Double Beds

Two single beds with dark grey bedding and white pillows, accompanied by small bedside tables.

Standard Room, 2 Double Beds

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Flat-screen TV
Separate bedroom
Fan
Private bathroom
Hair dryer
Satellite channels
Daily housekeeping
Mobile key entry
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed

Relax in a serene space with a large bed, bedside table, and comfortable chair.

Standard Room, 1 Double Bed

9.0 out of 10
Wonderful
(18 reviews)

Highlights

Flat-screen TV
Separate bedroom
Fan
Private bathroom
Hair dryer
Satellite channels
Daily housekeeping
Mobile key entry
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Map
2 ORIENTE NUMERO 13, Puebla, PUE, 72000

What's nearby

  • Zócalo de Puebla - 2 min walk - 0.2 km
  • Puebla Cathedral - 3 min walk - 0.3 km
  • Puebla Convention Center - 8 min walk - 0.8 km
  • Centro Expositor - 5 min drive - 2.7 km
  • Angelopolis Commercial Center - 7 min drive - 5.6 km

Getting around

  • Puebla Intl. Airport (PBC) - 43 min drive
  • Puebla–Cholula Tourist Train Terminal - 22 min walk

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Hotel Royalty Centro - ‬2 min walk
  • ‪Antigua Taqueria la Oriental - ‬2 min walk
  • ‪El Globo - ‬2 min walk
  • ‪Antigua Taquería la Oriental - ‬2 min walk

About this property

Hotel Palace Puebla

Hotel Palace Puebla offers a great location, putting you within just a 10-minute walk of Zócalo de Puebla and Puebla Cathedral. You can unwind with a drink at the bar/lounge, and the restaurant is the perfect spot to grab a bite to eat. This Colonial hotel is also within a short drive of Centro Expositor and Cuauhtemoc Stadium.

Languages

English, Spanish

More about this property

VISIBILITY

At a glance

Hotel size

    • 60 rooms
    • Arranged over 4 floors

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: 6:00 PM
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking
    • Free onsite valet parking
    • Wheelchair-accessible parking on site

Other information

    • Smoke-free property
LOB_HOTELS

Property amenities

Food and drink

  • To-go breakfast (surcharge) each morning 7:30 AM–noon
  • Restaurant
  • Bar/lounge
  • Private dining
  • Room service (limited hours)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Free newspapers in lobby
  • Luggage storage
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 1970
  • Safe-deposit box at front desk
  • Art gallery on site
  • Shopping mall on site
  • Colonial architecture

Accessibility

  • Elevator
  • Elevator door width (inches): 31
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible restaurant
  • Handrails in stairways
  • Stairway handrail height (inches): 26
  • Front entrance ramp
  • Accessible bathtub
  • Lever door handles
  • Well-lit path to entrance
ROOM

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Fan
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • Mobile key entry
MONETIZATION_ON

Fees & policies

Optional extras

  • To-go breakfast is offered for an extra charge of approximately MXN 100 to 250 for adults, and MXN 100 to 250 for children

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.

Also known as

Hotel Palace Puebla
Palace Puebla
Hotel Palace
Hotel Palace Puebla Hotel
Hotel Palace Puebla Puebla
Hotel Palace Puebla Hotel Puebla
HELP_OUTLINE

Frequently asked questions

Does Hotel Palace Puebla offer free cancellation for a full refund?

Yes, Hotel Palace Puebla does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Palace Puebla?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hotel Palace Puebla?

Yes, there's free self and valet parking.

What are the check-in and check-out times at Hotel Palace Puebla?

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM. Check-out time is noon. Contactless check-in and check-out are available.

What is there to do at Hotel Palace Puebla and nearby?

Recommended spots to visit include Zócalo de Puebla (2-min walk) and Puebla Cathedral (7-min walk), along with Puebla Convention Center (8-min walk) and Fort Loreto (1.3 mi).

Are there restaurants at or near Hotel Palace Puebla?

Yes, there's an onsite restaurant.

What's the area around Hotel Palace Puebla like?

Hotel Palace Puebla is in Puebla Historic Center, a short 2-minute walk from Zócalo de Puebla and 7 minutes' walk from Puebla Cathedral.

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Hotel Palace Puebla Reviews

Reviews

8.0

Very Good

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Popular mentions

Room
Water
Location

Reviews

10/10 Excellent

Excellent location you can get to the zocalo and Mercado in just about 5 minutes walk
Claudia, 1-night trip

10/10 Excellent

Good place to stay.
Jose Luis, 6-night trip

8/10 Good

Nothing
Alvaro, 1-night trip

10/10 Excellent

Excellent
Maria, 2-night trip

4/10 Poor

I just stayed one night because it didn't worth the money that i paid, and i was planning to stay 5 nights , no recommend
Francisco, 5-night trip

10/10 Excellent

Close to all and a very good price

I speak Spanish, I sensed many staff did not. It was nice to have the restaurant. My room had a fan and I used it every day. It would not cost much for the hotel to put them over the beds. On Friday, Sat all the people came from Mexico city. They were lively but respectful, you could sleep. The bed was firm but comfortable. T.V reception was not good. The towels were 100 cotton very nice. The elevator was fast.
Elizabeth, 4-night trip

8/10 Good

Ok
Augusto, 1-night trip

10/10 Excellent

amables, lugar seguro y limpio
Ricardo, 2-night trip

10/10 Excellent

Lugar limpio, buena atención, seguridad pasa dejar el auto, queda muy cerca del centro
Ricardo, 3-night trip

8/10 Good

alberto, 2-night trip

10/10 Excellent

janice, 2-night trip

10/10 Excellent

Todo agradable
Heriberto, 2-night trip

10/10 Excellent

Todo perfecto
Alex, 2-night trip

6/10 Okay

La posizione
matteo, 1-night trip

10/10 Excellent

El lugar que tiene este hotel es muy accesible, ya que se encuentra en el corazón de Puebla. Las personas que atienden son muy amables. El cuarto que nos asignaron , era muy comodo, tenía internet, agua caliente, secadora de cabello , conectores, una mesita para trabjar, suena sencillo, pero no todos los hoteles tienen estos elementos, espero volver para poder quedarme de nuevo ahí.
Gustavo, 1-night trip

10/10 Excellent

Todo muy bien...muy limpio...muy amables....restaurant al 100%
Ricardo Amín, 4-night trip

8/10 Good

Buena relación calidad-precio en este hotel.
Omar, 1-night trip

2/10 Terrible

Me robaron dentro de mi vehiculo dos navajas, a la hora que deje mi vehículo para estacionarlo y el hotel no se hace responsable. No recomiendo dejar que lo estacionen, te roban lo que dejes dentro.
JESUS, 2-night trip

10/10 Excellent

Gladys, 2-night trip

6/10 Okay

Servicio medio

La cama y cojines estaban incomodos, la limpieza no era tan buena, quería sábana extra y me dijeron que las tenian contadas, el baño si era limpio y la ubicación muy buena, sin embargo considero que existes otras opciones mejores por el mismo precio
karina, 3-night trip

8/10 Good

Ana Paula, 2-night trip

10/10 Excellent

Excelente servicio, ubicación en el centro histórico de Puebla!
AHUIZOLT, 1-night trip

10/10 Excellent

Solo las acotaciones un poco descuidadas
Luis, 2-night trip

6/10 Okay

Buen servicio, solo el internet es un poco lento. De ahí en fuera todo perfecto
Jose Maria, 3-night trip

2/10 Terrible

Bien, pero desagradables vecinos

Muy amables, excelente ubicación, lugares cerca, pero las habitaciones no cuentan con ventilador y tienen que abrir las ventanas, por lo tanto todo el ruido de los otros cuartos es muy molesto y no termina en toda la noche
Jesus, 2-night trip