Biggest rip-off I have ever experienced. Avoid at all costs.
We were looking for a genuinely nice place to end our road trip through Italy, so we were browsing the higher end of the market (around €300 a night). We hesitated between a junior suite in the historic centre and Ara Suites. What a mistake.
For that price, you get a tiny room with nowhere to actually spend time: no chair, no sofa, nothing. I'll take part of the blame here: looking closely at the photos again, what I took for a second room connected to the bedroom was just a mirror. But it is misleading, and the place is called Ara "Suites", not Ara "Rooms".
I'm not even sure why I call it a hotel, because it is nothing like one. No service, no staff. Apparently someone is on site between 9 am and noon, and that's it. We never saw a single person. Instead, I was hounded on WhatsApp to send photos of our passports and pay the tourist tax.
There is no coffee machine in the room, not even a kettle. Don't expect to have a coffee in the morning without leaving the building and walking several hundred metres to find a takeaway. NOTHING is offered on site. The "breakfast" is actually a voucher for a restaurant several blocks away.
On top of that, the walls are shabby (see photos) and paper-thin. You hear everyone next door and above you. It was awful.
I honestly don't understand how this place has such high ratings on Google and Hotels.com. They bear no resemblance to what we experienced.
