This hotel is terrible—do not stay here. The reviews are very misleading.
From the moment we pulled up, the property looked sketchy. Unfortunately, it only got worse once I went inside the room. I specifically paid for a non-smoking room, but it reeked of smoke. When I tried turning on the light near the bathroom, it didn’t work, and when I walked into the bathroom, the toilet was absolutely disgusting.
I left immediately and requested a refund, but the hotel refused. I had to contact Hotels.com, and after going back and forth with both the hotel and Hotels.com, I finally received a refund today.
This was by far the worst hotel experience I’ve ever had. To make things even more concerning, the hotel changed its name from “Americas Inn & Suites” to “Crystal Inn & Suites” within just a few days, which is very suspicious.
I would not trust this place at all.