Not sure it is because of NYC or not, the standard of Double Tree of my stay this time is much lower than my previous experience. If you are traveling with a family of 4, strongly suggest to book 2 rooms instead of 1 with 2 double queen beds.
Chi-Lun
Chi-Lun,4 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2024 年 12 月 27 日
jinsong
jinsong,3 晚行程
Expedia真实住客点评
8/10 很好
2024 年 8 月 12 日
A frontdesk staff member is not nice.
Wanjung
Wanjung,1 晚家庭旅行
Expedia真实住客点评
8/10 很好
2024 年 6 月 4 日
Good
Y
Y,3 晚行程
Expedia真实住客点评
2/10 很差
2024 年 3 月 22 日
dirty
Rui
Rui,2 晚商务旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 3 日
Great stay
Hotel was in a very good location. Not far from Penn station or Times Square.
Overall Hotel was very good. Loved our room and shower room. Hotel could benefit with a mini fridge and more up to date USB sockets. Lifts are a bit slow and stops at most floors but were ok.
Hotel staff were friendly and helpful. Particularly Steven who was assisted us to extend our check out for up to an hour which helped us tremendously. Carlos was so friendly and stored our luggage yo pick up later. Offering us water and cookies on our way home.
There are great local places to eat (Aroma cafe and 2.Bros pizza) and open until late. There is a rooftop bar and gym (but we were out most of the day so did not really experience them but heard great reviews).
Would definitely come again and recommend.
真实旅客
4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 3 日
ANDRE LUIS
ANDRE LUIS,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 3 日
Quiet stay, great location
Staff was very helpful. Room was quiet, spacious and clean, although I don’t think I ordered a room for disabled. The sliding bathroom door seemed derailed of its track because it was hard to pull. It didn't glide smoothly. 4 elevators were operable. Not a long wait. Great location! I would stay again.
Joanne
Joanne,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 3 日
Wendy
Wendy,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 3 日
Ever
Adaobi
Adaobi,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 2 日
Briana
Briana,4 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 2 日
Karla
Karla,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 1 日
Terrible
Experiência horrível. O pior hotel que já me hospedei em NY.
Funcionários rudes e antipáticos na recepção. Ninguém faz a mínima questão de sorrir e ajudar.
Elevadores abarrotados, demorados.
Um homeless me abordou na recepção pedindo dinheiro.
Cobrança de 10 dólares por encomenda (pacote) que recebe no hotel
Tive um problema com uma recepcionista (Joseline) Recebi uma encomenda e fui retirar a noite quando cheguei no hotel, fiquei 10 min esperando e ninguém apareceu… perguntei novamente na recepção e me disseram para esperar mais 1/2 hora.
Voltei no dia seguinte pela manhã, a recepcionista (Joseline) me falou que não poderia pegar a encomenda. Me mandou voltar as 15h… Nunca vi isso!
Fui muito mal atendida
Limpeza super agradou
Luciana
Luciana,6 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 1 日
Friendly welcome from helpful staff and hotel in excellent location. Not the largest of rooms but decent sized for Manhattan. Would definitely stay again.
真实旅客
4 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 1 日
Orlenda
Orlenda,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 1 日
Excellent stay!
Excellent hotel and a truly excellent staff. The staff was always warm and very helpful. You couldn't ask for more.
Kathleen
Kathleen,3 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 30 日
phil
phil,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 29 日
Victor
Victor,5 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 29 日
Cédric
Cédric,6 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 29 日
Evelyn
Evelyn,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 28 日
Melanie at the front desk was super helpful and friendly. Th
Brian
Brian,3 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 27 日
The hotel is badly in need of refurbishment. Housekeeping also needs a kick up the backside - no coffee cups most days and no towels on one day. And a defunct phone so couldn’t call anyone to fix this. On the plus side, good location, easily walkable to good restaurants, theatre-land and everything else, and relatively cheap by NYC standards. You get what you pay for I guess. Probably wouldn’t stay again.
Kate
Kate,4 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 27 日
DISAPPOINTMENT
big, HUGE disappointment. Been in Double Tree Kesington London, and was just great. Because of that experience I decided to repeat in NYC. Big mistake. The hotel was a shame in comparison. Elevators were destroyed, lobby was a mess, breakfast area of a very low quality. Tiny-impossible rooms. Broken shower doors. Never ever will come back. Not worth the money.