Well I didn't actually get to stay in my booked hotel, which was a shame (as I don't pick my hotels randomly). I arrived in Florence around 8.30pm, and after walking to the Eco hotel with my suitcase in the heat, I was forced to re-read the email stating that after 7.30pm, check-in was a 5 mins walk to the sister hotel Market Urban. I wouldn't have booked the Eco, if I had known this in advance. After a few different days of hotels, planes and trains, it wasn't the best situation to be in a new city, however the young kind asian gentleman at Market Urban reception offered a coffee, and great hospitality, therefore I ended up staying at Market Urban. I found the new hotel very pleasant and all the staff seemed to really care about the guests.