Called around 145pm to confirm the paid reservation and was instructed room would be ready by 3pm. Arrived to town and went to have dinner then at around 345pm i picked my room through the hilton app for the 10th floor and checked in to arrive at 4pm. Arrived at the hotel around 415 to collect plastic card keys only to have the attendant in the lobby tell me that my room was still.not ready. Had to wait another 15 minutes and they down graded my room to the 4th floor. Then the following day we had a housekeeper open the foor to our room around 10am without knocking and we had our do not disturb and we have a pet inside cards outside the door. I approached the lobby attendant to advice him of what had happened and he didn't seem concerned or apologized for the inconvenience. Never again will i stay in this specific hotel. Hopefully other hilton hotels aren't the same.
Lee
Lee,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 18 日
cesar
cesar,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 16 日
Poor Valet Service
Hotel location and quality was very good. Breakfast service and quality was very good. Main issue was the valet service at an overpriced $47 per night. On two occasions during our stay, the staff did not check our car in and we could not request the car in their app. We had to go down to the valet area to personally request the car and upon checkout we had to wait over 40 minutes.
Robert
Robert,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 12 日
Eretta
Eretta,3 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 11 日
ada
ada,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 11 日
Robert
Robert,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 9 日
Socorro
Socorro,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 8 日
Sara
Sara,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 7 日
Sherman
Sherman,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 6 日
we had a great day for our conference and then we decided to grab a bite and some drinks downstairs maybe Barton and Becky and she made the night an amazing experience
Michael
Michael,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 6 日
Had a great stay, and then we went to the bar and had a wonderful time there and the bartender. Becky was amazing.
Michael
Michael,1 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 9 月 6 日
Robert
Robert,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 6 日
Stay was great but shower did not drain well
Alexis
Alexis,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 5 日
Ashley
Ashley,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 4 日
Heather
Heather,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 3 日
Verlisa
Verlisa,4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 2 日
Wes
Wes,3 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 8 月 28 日
Brenda
Brenda,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 19 日
Carola
Carola,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 18 日
Great location close to river walk. Room was comfortable and clean. Will stay again when I visit San Antonio again!!! Pool was ok
Marquet
Marquet,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 18 日
Mini Vaecae
We would like to thank Hilton Garden Inn for having us in SA this weekend. It was right where we wanted to be, and we thank you for the awesome services. We will be back soon, thanks.