Nice hotel, friendly staff. It was reunion time with my brothers and sister. The four of us had our own rooms. My sister reported she found a hair in her unused bed, food left in the fridge. One of my brothers toilet didn't work, they were moved to another room. Our trash wasn't emptied.
The cleaning appears to be sub-par for the rooms. The rest of the hotel appeared ok. Although, I did see a man in the kitchen area behind the food, a worker? I don't know, he had a very long beard and no hair net on. I'd like to see the food servers using hair nets.
Hopefully the Hilton Gardens in Pigeon Forge won't get offended when reading this but will use the as critique to be a better hotel.
The property is nice, the lobby was nice, the front desk people were nice. There are just a few things that could be tightened up to make this an even better hotel experience.