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The Queen's Hotel

Property class: 3
Lerwick hotel by sea

Choose dates to view prices

The Queen's Hotel, by the sea, offers a tranquil escape. Stay connected with in-room WiFi and take advantage of multilingual staff and luggage storage.

Reviews

6.0 out of 10
Good

Popular amenities

  • Parking available
  • Free WiFi
  • Connecting rooms available
  • 24/7 front desk
  • Non-smoking

Main amenities (4)

  • Daily housekeeping
  • 24-hour front desk
  • Multilingual staff
  • Luggage storage

Feel at home (6)

  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bedroom
  • Television
  • Daily housekeeping
  • Free parking nearby
The current price is CNY825
CNY990 total
includes taxes & fees
Apr 17 - Apr 18

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Single Room

Single Room | 1 bedroom, desk, iron/ironing board, free WiFi

Single Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Twin Room, Sea View

1 bedroom, desk, iron/ironing board, free WiFi

Twin Room, Sea View

  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room

Double Room | 1 bedroom, desk, iron/ironing board, free WiFi

Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

Triple Room | 1 bedroom, desk, iron/ironing board, free WiFi

Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for Family Room (sleeps 3)

1 bedroom, desk, iron/ironing board, free WiFi

Family Room (sleeps 3)

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Room (sleeps 4)

Combined shower/tub, free toiletries, hair dryer, towels

Family Room (sleeps 4)

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

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8.6 out of 10, Excellent, 246 reviews
The price is CNY925
CNY1,110 total
includes taxes & fees
Apr 17 - Apr 18
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About the neighborhood

Map
24 Commercial St, Shetland, Lerwick, Scotland, ZE1 0AB

What's nearby

  • Shetland Museum - 3 min walk - 0.3 km
  • Lerwick Town Hall - 6 min walk - 0.5 km
  • Fort Charlotte - 6 min walk - 0.5 km
  • Coastal Walk to the Knab - 7 min walk - 0.6 km
  • Up-Helly-Aa Exhibition - 10 min walk - 0.9 km

Getting around

  • Lerwick (LSI-Sumburgh) - 66 min drive

Restaurants

  • ‪Fort Cafe And Take Away - ‬4 min walk
  • ‪TJ’s Thai - ‬8 min walk
  • ‪The Lounge Bar - ‬2 min walk
  • ‪The Dowry - ‬3 min walk
  • ‪Magnus' Lounge - ‬4 min drive

About this property

The Queen's Hotel

Enjoy your visit to Lerwick with a stay at The Queen's Hotel.

At a glance

DONE

Hotel size

    • 28 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: 11 PM
    • Minimum check-in age: 18
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No onsite parking
    • Free offsite parking nearby
DONE

Other information

    • Smoke-free property

Property amenities

What to do

  • Whale-watching nearby

Services

  • 24-hour front desk
  • Luggage storage
  • Multilingual staff

Accessibility

  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • Television
  • Digital TV channels

Home comfort

  • Electric kettle
  • Iron/ironing board

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Fees & policies

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have elevators.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Queen's Hotel Lerwick
The Queen's Hotel Hotel
The Queen's Hotel Lerwick
The Queen's Hotel Hotel Lerwick

Frequently asked questions

Are pets allowed at The Queen's Hotel?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at The Queen's Hotel?

No, unfortunately, but there's free parking nearby.

What are the check-in and check-out times at The Queen's Hotel?

Check-in start time: 2 PM; Check-in end time: 11 PM. Check-out time is 11 AM.

What's the area around The Queen's Hotel like?

The Queen's Hotel is located on the waterfront, a short 5-minute walk from Shetland Museum and 6 minutes' walk from Fort Charlotte.

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Reviews

The Queen's Hotel Reviews

6.0

Good

7.0

Cleanliness

8.2

Location

6.8

Staff & service

5.2

Property conditions & facilities

Popular mentions

Breakfast
Restaurant
Bathroom

Reviews

Verified

8/10 Very good

Staff were incredibly friendly and helpful and my room had a stunning sea view which was a joy every morning! The bar and restaurant were closed during my stay and signs helpfully signposted to local cafes, bars and restaurants close by which were good recommendations. The hotel is older and some work was getting done. The rooms are dated though the bed was incredibly comfy and all the amenities worked. Sockets near the bed and a newer heating system/electric radiators would improve the overall comfort. Staff were flexible with my departure times letting me leave my luggage until I was leaving Lerwick rather than having to carry it around all day which was incredibly helpful
Callum, 11-night trip
Verified

8/10 Very good

.
Torger, 1-night trip
Verified

6/10 Good

The view of the water was nice. The cleanliness was very good. The mattresses and pillows need to be replaced. That being said, I slept well. The hotel, however, is in need of TLC. The location was excellent. The staff we met was kind. We were grateful for the availability.
Nicole, 1-night trip
Verified

8/10 Very good

Good no breakfast decor so old fashioned smelt foosty
Lydia, 3-night trip
Verified

6/10 Good

Beds and bathroom were clean. Hairdryer broken no remote for TV and I staff to be found.but it was good and central
Frances, 2-night trip
Verified

8/10 Very good

Fantastic views from our room!
Maria Gabriella, 2-night trip
Verified

10/10 Exceptional

Jayden, Megan and Shawn were friendly and helpful and kind. The hotel is very very old but beautiful and the beds clean and comfortable. The hotel is right in the water so you fall asleep to water lapping at the walls. The hotel is also super convenient as it is right next to the main shopping street. Highly recommend
Emma Sara, 5-night trip
Verified

8/10 Very good

Nice old style hotel. Room was comfortable. Great views across the water. Currently being renovated so no restaurant and reception is rarely staffed during the day.
Chris, 3-night trip
Verified

8/10 Very good

The Queens, is a timewarp but in a good way! The space is clean, comfortable warm and inviting! Absolutely fantastic service, if I return to Lerwick I will definitely staying at Queens!
Verified

8/10 Very good

The hotel was clean, warm but dated. The staff were lovely and very helpful. The fact that there was no restaurant meant no meal or breakfast but the staff advised me of lovely alternatives. I believe the hotel has just changed hands so probably just getting things organised and i hope it works for them.
Glenn, 1-night trip
Verified

10/10 Exceptional

Ignore the negative reviews!

We loved our brief stay at the Queen’s. My husband had been taken ill on arrival in Lerwick and we had to change our plans to let him rest up. We booked last minute and were surprised to be able to still choose a twin room with sea view. The sea literally lapped outside our window and the view was stunning. The hotel has a fascinating history and is built actually into the sea so those who complained of damp should have gone some where else. The shower was great with loads of instant hot water and the bathroom and linen were beautifully clean. The staff were really helpful. The night porter rummaged around and found me a bottle opener and there was cutlery in the room for our delicious fish and chips from the Fort café, given that the hotel’s restaurant is being refurbished. We would definitely recommend the Queen’s and wish the new owners success in their quest to restore it to its former glory.
Joanne, 2-night trip
Verified

2/10 Poor

Please be aware of positive reviews on this property, the building is in a complete state of disrepair. It shows its age magnificently, and although
Karen, 3-night trip
Verified

8/10 Very good

We needed to wait for a staff member to register us. We were given 2 adjoining rooms when we requested a triple accommodation. The hotel is right on the coast. No lift, restaurant, or bar were available.
Kathryn, 1-night trip
Verified

2/10 Poor

£140 to stay in a property which would make a hostel look luxurious. No food available. Absolutely horrible however given choice so limited appears can charge whatever inflated price they like.
Paul, 1-night trip
Verified

2/10 Poor

The hotel should not be open to paying guests. It needs a complete refurbished and lacks basic amenities and services that are not stated on the website.
Wilma, 4-night trip
Verified

4/10 Fair

Main lights didn’t work no soap shampoo or body wash supplied no breakfast
Bob, 1-night trip
Verified

2/10 Poor

Such a shame that a hotel in great Location is getting bad reviews however although outside renovation being don inside very dates. Has so much potential. Room had rusted towel rail and toilet roll holder no shower wash in shower. Also no bar area or lounge or dining facilities yet still being advertised on Expedia as a hotel. I wouldn't even rate it as b and b as no food available . I do hope the owners manage to get upgrade done as going back 12 years our stay was excellent
Ian, 1-night trip
Verified

4/10 Fair

It's an old hotel that could be very nice and probably was at one time. Carpeting and wallpaper very worn. Bathroom was large and clean which was nice but faucet handles fell off when used, toilet paper roll kept falling off, etc. TV didn't work and we were told someone would come check it out which never happened. Restaurant was closed so had to walk into the town every morning for breakfast and coffee. Supposedly new owners who plan on fixing it up - would be interested if that happens.
David, 4-night trip
Verified

2/10 Poor

The place is so dirty and under renovations, didn’t feel safe at all. When I wanted to cancel my booking I was told i will not get a refund, that’s daylight robbery. The property was advertised and there was no mention of it being under renovation.
Erick, 1-night trip
Verified

4/10 Fair

Avoid

Doors constantly slamming because the door closers and lock keeps are poorly fitted. Breakfast waiter is totally clueless; no orange juice, coffee, sugar, milk, cup, saucer, tea spoon......... The female receptionist is officious and totally unpleasant! The two best members of staff are the two young ladies from mainland Europe, well done.
David, 1-night trip
Verified

2/10 Poor

Don't bother

I booked two rooms for two nights at the Queen’s Hotel in Shetland, paying a premium rate and expecting a comfortable stay. Unfortunately, my experience fell short in several key areas. On arrival, there were no staff on duty, and we waited around 20 minutes before being checked in. The overnight desk staff were also unhelpful when i needed help. The most serious issue was that all my belongings — including clothes, toiletries, and medication — were removed from my room without explanation. When I reported this, the night porter could not locate them and called someone who promised to ring back, but never did. As I had an early flight the next morning, I was forced to travel for 14 hours without being able to wash properly. It took two weeks before some of my belongings were returned, and there was no proactive follow-up from the hotel. The building itself is in poor condition, with peeling wallpaper, cracks in the walls, and signs of general disrepair. During my stay, the restaurant was closed for major renovations — something I was not informed about when booking. Overall, the lack of communication, the handling of my personal belongings, and the condition of the hotel did not reflect the premium price paid. I hope management addresses these issues for future guests.
Mark, 2-night trip
Verified

2/10 Poor

Terrible room and good luck trying to check-in.

I don’t usually leave negative reviews even if I have a bad experience but this hotel is really terrible, if it was a cheap rate you could understand, but we were knocking on almost £300 a night. Arrived there at 2.00pm, the time that check-in opens. No one there, reception has a phone and a note to call for assistance. There was 3 numbers, first two didn’t work. Third I got through to someone who said they would just ‘pop down’. 15 mins nobody arrived, tried calling the numbers again, nobody answers. Tried again and again and nobody responds. Ended up waiting almost an hour in their reception which has no wifi, no phone signal (so no 4G or mobile calls can be made), so sat waiting doing nothing. A guy arrives through the front door and gives us a key, no apologies, no small talk, just room number and here’s your key, just make sure you know there will be no breakfast. Room was terrible, wallpaper peeling off everywhere, heater massively dented, shower head held together by tape, windows rotting and permanently open, the tiny tv didn’t work, everything metal in the bathroom rusted. To be fair, the mattress was relatively comfortable but a very dated room that needs a lot of work but has been neglected for a long time. This isn’t just one room, this is the second time I have stayed there and the room (and reception experience) was just the same. The problem is that there is a lack of hotel rooms in Shetland and so you end up having no choice if you leave it late to book.
1-night trip
Verified

4/10 Fair

Bra läge - slitet hotell

Hotellet var väldigt slitet och rummen är små. Bekväma sängar men duschen hade knappt något tryck. Ingen personal i receptionen när vi skulle checka in så det tog lång tid innan vi lyckades få hjälp med det. Ingen info om parkering. Ingen att fråga. Städningen var bra. Restaurangen var stängd. Läget är dock fantastiskt och personalen ( när vi väl fick tag på någon) vänlig.
Catarina, 4-night trip
Verified

2/10 Poor

This place is shuttered but they are still taking prepaid reservations. I booked it online. Locals here say it’s being closed was a blessing in disguise since the place is essentially “a dump.”
Harry, 1-night trip
Verified

8/10 Very good

古い建物なので、部屋や廊下の狭さはまるで船室のようで、ただ、それも面白かったです。トイレの水がなかなかでないのが難点でしたが、タンクに水を追加すれば問題ないことがわかりましたし、浴室の水やお湯は問題なく出ました。設備は古いけど、それを補う面白さと心配りがあり、とくに、バスマットが各自用にあり、さすが老舗の心配りだと思いました。とても気にいりました。
noriko, 3-night trip