Your site offered king rooms and I booked this hotel for that reason. They were sold out and said hotels .com does this all the time. Makes me not want to use this avenue for booking. Very upset at the experience .
真实旅客
1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 24 日
Salvador
Salvador,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 23 日
Unpleasant Room Odor & Parking Garage
Our room had wet carpet when we entered at check-in. Some other guests overheard me talking in the elevator about our room number and said that the hotel tried to place them in the same room, but they refused due to the smell and wetness of the carpet. The hotel had no other rooms available, therefore, we had to stay in the very bad smelling room. To the hotels credit, they did offer to see about moving us to another room the next day, but we didn't want to take time out of our vacation to move all of our stuff. The musky smell stuck around for 2 - 3 days.
One other concern we had was the parking garage. The entrance and exit lift gates were not operational and could allow anyone to come and go from the garage. This made us not not feel secure as well for our vehicle. It seems as if anyone can park in the garage without paying where as we had to pay $20/night for parking.
真实旅客
5 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 23 日
Don’t try to accommodate special requests…
I’m very disappointed with how my reservation was handled. I booked this 10 day trip several months in advance and requested a 2nd floor king room with balcony and gulf view because I can’t do elevators due to being very claustrophobic and causes severe anxiety! They put us on the 4th floor and I had to walk all the stairs every day several times a day! I asked them several times if they could change my room to a lower floor when someone checked out of one to make it a little easier on me during our stay. Why offer special request to your customers if they can’t accommodate them! Please explain to me what it takes to reserve a 2nd floor gulf view room so next time I book that’s where I’ll be?
Robert
Robert,9 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 21 日
Stay was great, staff was friendly, room was awesome, everything was clean, and breakfast was yummy.
Richard
Richard,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 20 日
It was great!
Terri
Terri,2 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 19 日
Whitney
Whitney,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 16 日
Took my daughter for an overnight beach visit. I was pleased with the service and the hotel. I will be back
DALRIA R
DALRIA R,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 15 日
Watch out for bugs
Meghan
Meghan,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 14 日
Views were amazing
Erika
Erika,5 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 9 日
taquila
taquila,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 9 日
Tom
Tom,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 9 日
Excellent
Jesus
Jesus,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 7 日
Shayla
Shayla,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 5 日
Kimberly
Kimberly,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 4 日
We really enjoyed the place. It was very clean and the staff was very nice
Tina
Tina,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 2 日
Hotel was clean and well maintained. Great location, clean and comfortable rooms. Just as one would expect. Only downfall is the eggs on the breakfast buffet were not good, and each day they had cheese in them. My husband cannot have dairy so his breakfast was quite limited. The pork sausage was fabulous.
Elizabeth
Elizabeth,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 1 日
Excellent Stay
Excellent stay
Shanmugasundaram
Shanmugasundaram,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 31 日
James
James,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 31 日
Over all a good hotel. There were a few things that could have been better. The shower curtain was in need of replacing, there was no fan in the bathroom which obviously leads to rust and mold, the ceiling in the rest of the room could use a touch up and there was no freezer. The rest of the hotel was ok, nothing special if you’re looking for something extra but it was in a nice location close to many attractions and of course the beachfront view from the room was excellent. Having the ability to text the front desk was nice. They would check on you and we used it a few times for no remote for the tv which was taken care of asap and to let them know when housekeeping could come.
Erick
Erick,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 30 日
Our stay at The Hampton, beach front was wonderful. Everyone was so nice and helpful. I gave four stars on service only because we were over two hours late getting in our room as the hotel was overbooked. We drove from Texas and were ready to crash in our room. The staff was so nice and worked very hard to accommodate everyone. Breakfast is provided and was delicious. Parking is twenty dollars per day which is steep I think. I will make reservations again at this hotel. Beautiful beach!!
Renae
Renae,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 27 日
Disappointed not worth the money.
The front desk was rude and never smiled. Arrives in the room and the bathroom was filthy and had black wads of hair on the shower and black pubic hairs in the tub on the side, floor was dirty. Told front desk and she could care less said nothing and said she hold have them come clean it. They cleaned the tub but that was it. Went to get into one of the beds and my foot got caught and couldn’t figure out the problem when I pulled the comforter and sheets back there was a basketball hole in the sheet/comforter. It was shredded. Our room was never cleaned while there, we also told the same woman at front desk and she said she would send someone up to change bedding. It never happened. She also said she would send a card up for us to have lunch on the hotel and we never received it. I asked to speak to a manager and she said no one was there. I asked them to call me and never received a call. They also ran out of food for breakfast about 30 minutes before it ended and they refused to replenish. The lack of concern or kindness from the front desk was unbelievable. I have never experienced anything like the treatment that my guest and I received at this stay.
Lisa
Lisa,3 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 27 日
Hotel presented itself well, staff was friendly. Complimentary breakfast was also a big hit for us. However, roaches in our room and had to constantly ask housekeeping for more bath towels.
Katherine
Katherine,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 27 日
Makayla
Makayla,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 26 日
Beautiful
Everything was beautiful, but having to pay to park on top paying for the room sucked.