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Hotel Punta Esmeralda Playa del Carmen

3.0 star property
Beach hotel with outdoor pool, connected to a shopping center, near Punta Esmeralda Beach

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Photo gallery for Hotel Punta Esmeralda Playa del Carmen

Beach
Outdoor pool
Terrace/patio
Front of property
Standard Room | In-room safe, blackout drapes, soundproofing, iron/ironing board
Steps away from Punta Esmeralda Beach, Punta Esmeralda offers a tranquil retreat with an outdoor pool and a restaurant. Connect to WiFi, unwind on the sun-kissed terrace, or explore nearby Gran Coyote Golf and Mamitas Beach.

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Non-smoking
  • Free parking
  • Air conditioning
  • Free WiFi

Main amenities (8)

  • Daily housekeeping
  • Restaurant
  • Outdoor pool
  • Room service
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Vending machine

Feel at home (6)

  • Refrigerator
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Blackout drapes/curtains
The current price is CNY161
CNY216 total
includes taxes & fees
May 21 - May 22

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | In-room safe, blackout drapes, soundproofing, iron/ironing board

Deluxe Double Room, 1 King Bed

Highlights

Balcony
Soundproofed
Air conditioning
Refrigerator
TV
Fan
Blackout drapes/curtains
Hair dryer
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

In-room safe, blackout drapes, soundproofing, iron/ironing board

Deluxe Room

Highlights

Balcony
Soundproofed
Air conditioning
Refrigerator
TV
Separate bedroom
Blackout drapes/curtains
Fan
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room | In-room safe, blackout drapes, soundproofing, iron/ironing board

Standard Room

Highlights

Soundproofed
Air conditioning
Refrigerator
TV
Fan
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | In-room safe, blackout drapes, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Refrigerator
TV
Fan
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

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Hotel Bosque Caribe , 5th Av Zone

  • Pool
  • Parking available
  • Free WiFi
  • Air conditioning
7.6 out of 10, Good, 312 reviews
The price is CNY165
CNY221 total
includes taxes & fees
May 17 - May 18
Hotel Bosque Caribe , 5th Av Zone
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About the neighborhood

Map
CALLE 110 ENTE AVENIDAS 10 Y 15, Playa del Carmen, QROO, 77710

What's nearby

  • Punta Esmeralda Beach - 13 min walk - 1.1 km
  • Gran Coyote Golf - 3 min drive - 2.7 km
  • Quinta Avenida - 4 min drive - 2.8 km
  • Playa del Carmen Maritime Terminal - 7 min drive - 5.0 km
  • Mamitas Beach - 9 min drive - 2.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 47 min drive
  • Cozumel Intl. Airport (CZM) - 12.6 miles/20.4 km

Restaurants

  • ‪Naos - ‬7 min walk
  • ‪Illy Cafe - ‬7 min walk
  • ‪Hadar - ‬9 min walk
  • ‪Capella - ‬7 min walk
  • ‪Mole Mexican Contemporary Cuisine - ‬7 min walk

About this property

Hotel Punta Esmeralda Playa del Carmen

Hotel Punta Esmeralda Playa del Carmen puts you within a 10-minute drive of Quinta Avenida and Playa del Carmen Main Beach. Guests can take a dip in the outdoor pool or grab a bite to eat at Resto Esmeralda, which serves breakfast and lunch. This Mediterranean hotel is also within a short drive of Playacar Beach and Playa del Carmen Maritime Terminal.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 28 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Express check-out available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite parking available only on request
    • Free onsite self parking
    • Onsite parking limited
    • Onsite parking includes off-street options
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Room service (limited hours)

Services

  • 24-hour front desk

Facilities

  • Built in 2017
  • Terrace
  • Mosquito nets
  • An outdoor pool
  • Mediterranean architecture

Accessibility

  • Elevator

Room amenities

Be entertained

  • 21-inch TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Fan
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Soap and shampoo
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Resto Esmeralda - This family restaurant serves breakfast and lunch.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge of USD 10 (subject to availability)
  • Late check-out can be arranged for an extra charge of USD 10 (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 15.0 per night

Parking

  • Guests must contact this property in advance to reserve onsite parking

Policies

There is limited hot water on site.
Only registered guests are allowed in the guestrooms.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

Hotel Punta Esmeralda Playa del Carmen
Punta Esmeralda Playa del Carmen
Punta Esmeralda l Carmen
Punta Esmeralda
Hotel Punta Esmeralda
Capital O Punta Esmeralda
Punta Esmeralda Carmen Carmen
Hotel Punta Esmeralda Playa del Carmen Hotel
Hotel Punta Esmeralda Playa del Carmen Playa del Carmen
Hotel Punta Esmeralda Playa del Carmen Hotel Playa del Carmen

Frequently asked questions

Is there a pool at Hotel Punta Esmeralda Playa del Carmen?

Yes, there's an outdoor pool.

Are pets allowed at Hotel Punta Esmeralda Playa del Carmen?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hotel Punta Esmeralda Playa del Carmen?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at Hotel Punta Esmeralda Playa del Carmen?

Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge of USD 10 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of USD 10 (subject to availability). Express check-out is available.

Is there an onsite casino at Hotel Punta Esmeralda Playa del Carmen?

No, this hotel doesn't have a casino, but Riviera Gran Casino (4-min drive) is nearby.

What is there to do at Hotel Punta Esmeralda Playa del Carmen and nearby?

Hotel Punta Esmeralda Playa del Carmen has an outdoor pool.

Are there restaurants at or near Hotel Punta Esmeralda Playa del Carmen?

Yes, there's an onsite restaurant, Resto Esmeralda.

What's the area around Hotel Punta Esmeralda Playa del Carmen like?

Hotel Punta Esmeralda Playa del Carmen is a short 13-minute walk from Punta Esmeralda Beach and 13 minutes' walk from Playa 88.

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Hotel Punta Esmeralda Playa del Carmen Reviews

Reviews

8.0

Very Good

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Popular mentions

Service staff
Beach
Room
Biking
Bed
Taxi
Walking
Breakfast
Towns
Water

What guests liked

  • The rooftop pool and terrace offered a relaxing atmosphere with a great view of the city and ocean. (3 reviews)
  • The property is a short walk to a beautiful beach, with some rooms offering beach views. (4 reviews)
From real guest reviews summarized by AI.

Reviews

6/10 Good

basic hotel with good roof terrace

A couple of km north of the main commercial area, hotel had nice roof pool and a simple breakfast. There were a few parking spots. My room was very basic and somewhat dark (window looked on to a corridor). Price was fair for PDC --- plus a good taco place opposite.
David, 2-night trip

8/10 Very good

Near by a beatifull beach
Hector, 21-night trip

8/10 Very good

Near the beach

Short stay of one night, helpful staff. Simple but sustaining fruit and roll continental breakfast. Distracted in upstairs room by audible conversations from the lobby late in the evening.
Denis, 1-night trip

2/10 Poor

Skip this place.
Kayleen, 7-night trip

6/10 Good

Taxi service for shuttles and $1100 pesos for transportation each way from and to the airport.
ROSELINE, 28-night trip

8/10 Very good

Very nice view, but not hot water
JOSUE ANGEL, 1-night trip

2/10 Poor

This hotel should not be offered as a three star hotel. We left after the second night and booked another hotel that was about 100 times better and it was also rated three stars. This was an awful place - dirty and noisy
Judith, 7-night trip

10/10 Exceptional

Fabulous little hotel!

2/10 Poor

The rooms walls and ceiling are covered in black mold the windows don’t lock can’t keep your valuables and documents in the room without the fear of getting stolen and when I asked about the window they said they’ll check on it later and is all good to leave it and also was blood on the sheet covers with some black residue
Esmeralda, 3-night trip

6/10 Good

Nice room nice pool area
Nathalie, 5-night trip

10/10 Exceptional

Excelente facilities and easy to move around
Aaron Sandy Damian, 2-night trip

10/10 Exceptional

Property is not near the beach or shopping. Staff was nice.
Sandra, 3-night trip

4/10 Fair

I didn’t have cold water in my stay and they just told me that they can’t do nothing about it. And they didn’t have any room available to make the change. And they say they cannot make a refund. So, I just have to satay there and taking showers with cold water.

6/10 Good

The staff was VERY Friendly!! I feel bad that I can't give 5 stars, but wanted to give people an accurate idea of what you will be getting here. 1st- Hotel IS clean! Staff is friendly & helpful. Room was huge. Overall pleased with that. BUT- Very limited "amenities". Not even an ice machine. Only 1 chair in our room. Breakfast was white bread & a toaster, butter & a jelly, coffee or water. Getting a blanket and towels was like asking for gold. Never got an extra pillow. Only 1 trash can in the room (in bath) Overall it was decent place to base our trip from, we only slept there. But it is not a resort that you'd want to lounge around at. Neighborhood was a little sketchy too, although nothing bad ever happened to us or rental car. If you're used to staying at a 4 or 5 star resort, you will probably be disappointed. If not, it's not bad for the money!
Richard, 3-night trip

10/10 Exceptional

Staff is polite and accommodating, the hotel Is comfy and artsy. Will come back again
cesar, 7-night trip

4/10 Fair

Our experience staying in this hotel was very complicated. We filtered for a hotel with parking available, but the property has very limited parking space, so we had to park one night on the street. The room was not well kept, with paint fading from the walls and several bathroom issues. The A/C went out on our room one night, which we reported the next morning, but when we got back to the room they had done nothing to fix the issue. The front desk staff did their best, but we ended up 2 out 3 nights without A/C at a beach hotel. Overall, you get what you pay for with this property.
Beatriz, 3-night trip

10/10 Exceptional

great hotel

very friendly sttaff. everything you need. cheap and very nicely located. close to one of the best bea hes in Playa del Carmen no breakfast. would be nice if they had coffee available in the morning.
Alexey, 1-night trip

10/10 Exceptional

It was a good experience hope have best better deals next time
Luis Alberto Castro, 1-night trip

8/10 Very good

Super clean and spacious room. Bed was firm but comfy. Friendly staff. Quiet at night.
Madelaine, 1-night trip

2/10 Poor

Worst stay ever. A/C was leaking water, a lot of water. They had to come clean the puddle it left every night till they put a bucket. I asked to get moved to a different room and they said were full... there was mold on the walls from the moisture. The rooms in the ad have outside windows but most rooms only have a window into the hallway which is a danger. The ad shows bicycles but they do not have bicycles... very noisy with all the construction around the area and whenever someone closes a door it make a loud noise that everyone can hear... anyone talking in the hallway is going to wake you up so its a disaster if kids are staying there
Erin, 4-night trip

10/10 Exceptional

We were pleasantly surprised when we arrived at Punta Esmeralda! The staff was friendly and helpful, it was IMMACULATELY clean, comfortable and a great spot! Playa Punta Esmeralda was a 5 minute walk away and a beautiful beach! The little market across the street was great for snacks and drinks. 5th Ave was only a 50 peso taxi ride away. GREAT spot for the price! If you're looking for a wonderful 'boutique' hotel for your stay, this is the one!!

2/10 Poor

Stay away from here or be frustrated

Canadians stay away, you won't sleep due to 24/7 barking dogs and screaming children. Paper thin walls, windows and door. No shower curtain so bathroom soaked after a shower. Tv and safe did not work for entire two weeks. When I asked to switch rooms I was told I had to checkout at noon the next day and check back in at 3pm, so stupid. Breakfast, if they didn't run out, was white bread with one toaster for everybody, coffee with powdered creamer and warm juice. Whenever there was an issue the useless female at front desk just shrugged her shoulders. On Nov 30 at 2am, I e man beat another with a stick until he was down and out. Not a great area, very residential with not much around. Stay away, it is for Mexicans and international tourists.
No shower curtain
Ripped towel
The one towel you were allowed was ripped up
Only a few ends left for breakfast
Phillip, 14-night trip

2/10 Poor

I was shocked when we got dropped off here. We are a couple in our early 60s. We were given a room on the ground floor with no lock on the window in a very rough neighborhood. Dogs were barking and people were drinking right on the street in the middle of the day, The window in our room had a sheet to cover it. There was no hot water. At all. The sink faucet was broken. Shower head sprayed left and right but not straight down. We asked for a pillow. They said they had none. We asked for a blanket. We were shown a picture of a broken washing machine and were told we could not get a towel or a blanket. We asked to move and they said there were no other rooms. We left after the first night in fear of our safety and because we couldn’t sleep due to all of the noise. The door in the lobby scrapes across a metal threshold when opened and closed. It was a nightmare! Do NOT stay here. You have been warned!!
GINA, 3-night trip

8/10 Very good

Friendly staff, comfortable rooms, and proximity to the beach make this a great stay. Staff really worked with me to find things I needed or figure out how to navigate the area. It's far from 5th, but you can rent bikes from a place nearby and get around pretty easily. Hailing a cab may take some time. The pool and rooftop are nice enough - no umbrellas though, so plan accordingly. Book a deluxe room if you want to access balcony or beach views.

6/10 Good

Interesting stay

I feel there are some mis-communications between this booking site and actual hotel. Example would be that Hotels.com said we would be booking Deluxe room with two Queen beds and hotel doesn’t even offer that option. Although the hotel was quick to accommodate us with two beds it made for an awkward exchange at check in and will rate higher due to that!
Michelle, 1-night trip