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Hotel Punta Esmeralda Playa del Carmen

3.0 star property
Beach hotel with outdoor pool, connected to a shopping center, near Punta Esmeralda Beach

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Photo gallery for Hotel Punta Esmeralda Playa del Carmen

Beach
Front of property
Outdoor pool
Terrace/patio
1 bedroom, in-room safe, blackout drapes, soundproofing
Steps away from Punta Esmeralda Beach, Punta Esmeralda offers a tranquil retreat with an outdoor pool and a restaurant. Connect to WiFi, unwind on the sun-kissed terrace, or explore nearby Gran Coyote Golf and Mamitas Beach.

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Non-smoking
  • Free parking
  • Air conditioning
  • Free WiFi

Main amenities (8)

  • Daily housekeeping
  • Restaurant
  • Outdoor pool
  • Room service
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Vending machine

Feel at home (6)

  • Refrigerator
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Blackout drapes/curtains

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | 1 bedroom, in-room safe, blackout drapes, soundproofing

Deluxe Double Room, 1 King Bed

7.0 out of 10
Good
(8 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Refrigerator
TV
Fan
Separate bedroom
Blackout drapes/curtains
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, in-room safe, blackout drapes, soundproofing

Deluxe Room

8.4 out of 10
Very good
(8 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Refrigerator
TV
Blackout drapes/curtains
Separate bedroom
Fan
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room | 1 bedroom, in-room safe, blackout drapes, soundproofing

Standard Room

7.8 out of 10
Good
(8 reviews)

Highlights

Soundproofed
Air conditioning
Refrigerator
TV
Fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | 1 bedroom, in-room safe, blackout drapes, soundproofing

Standard Room, 2 Queen Beds

7.0 out of 10
Good
(4 reviews)

Highlights

Soundproofed
Air conditioning
Refrigerator
TV
Fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Map
CALLE 110 ENTE AVENIDAS 10 Y 15, Playa del Carmen, QROO, 77710

What's nearby

  • Punta Esmeralda Beach - 11 min walk - 1.0 km
  • Gran Coyote Golf - 3 min drive - 2.2 km
  • Mamitas Beach - 3 min drive - 2.5 km
  • Playa del Carmen Main Beach - 4 min drive - 2.9 km
  • Playa del Carmen Maritime Terminal - 6 min drive - 5.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 47 min drive
  • Cozumel Intl. Airport (CZM) - 12.6 miles/20.4 km

Restaurants

  • ‪Naos - ‬7 min walk
  • ‪Illy Cafe - ‬7 min walk
  • ‪Hadar - ‬9 min walk
  • ‪Capella - ‬7 min walk
  • ‪Mole Mexican Contemporary Cuisine - ‬7 min walk

About this property

Hotel Punta Esmeralda Playa del Carmen

Hotel Punta Esmeralda Playa del Carmen puts you within a 10-minute drive of Playa del Carmen Main Beach and Quinta Avenida. Guests can take a dip in the outdoor pool or grab a bite to eat at Resto Esmeralda, which serves breakfast and lunch. This Mediterranean hotel is also within a short drive of Playacar Beach and Playa del Carmen Maritime Terminal.

Languages

English, Spanish

More about this property

VISIBILITY

At a glance

Hotel size

    • 28 rooms
    • Arranged over 4 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Express check-out available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cribs (infant beds)

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Onsite parking available only on request
    • Free onsite self parking
    • Onsite parking limited
    • Onsite parking includes off-street options

Other information

    • Smoke-free property
LOB_HOTELS

Property amenities

Food and drink

  • Restaurant
  • Room service (limited hours)

What to do

  • Fishing nearby

Services

  • 24-hour front desk

Facilities

  • Built in 2017
  • Terrace
  • Mosquito nets
  • An outdoor pool
  • Mediterranean architecture

Accessibility

  • Elevator
ROOM

Room amenities

Be entertained

  • 21-inch TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Fan
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Soap and shampoo
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe
STAR_OUTLINE

Special features

Dining

Resto Esmeralda - This family restaurant serves breakfast and lunch.
MONETIZATION_ON

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge of USD 10 (subject to availability)
  • Late check-out can be arranged for an extra charge of USD 10 (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 15.0 per night

Parking

  • Guests must contact this property in advance to reserve onsite parking

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
There is limited hot water on site.
Only registered guests are allowed in the guestrooms.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

Hotel Punta Esmeralda Playa del Carmen
Punta Esmeralda Playa del Carmen
Punta Esmeralda l Carmen
Punta Esmeralda
Hotel Punta Esmeralda
Capital O Punta Esmeralda
Punta Esmeralda Carmen Carmen
Hotel Punta Esmeralda Playa del Carmen Hotel
Hotel Punta Esmeralda Playa del Carmen Playa del Carmen
Hotel Punta Esmeralda Playa del Carmen Hotel Playa del Carmen
HELP_OUTLINE

Frequently asked questions

Is there a pool at Hotel Punta Esmeralda Playa del Carmen?

Yes, there's an outdoor pool.

Are pets allowed at Hotel Punta Esmeralda Playa del Carmen?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hotel Punta Esmeralda Playa del Carmen?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at Hotel Punta Esmeralda Playa del Carmen?

Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge of USD 10 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of USD 10 (subject to availability). Express check-out is available.

Is there an onsite casino at Hotel Punta Esmeralda Playa del Carmen?

No, this hotel doesn't have a casino, but Riviera Gran Casino (4-min drive) is nearby.

What is there to do at Hotel Punta Esmeralda Playa del Carmen and nearby?

Have fun during the warmer months with activities nearby such as fishing. Hotel Punta Esmeralda Playa del Carmen also has an outdoor pool.

Are there restaurants at or near Hotel Punta Esmeralda Playa del Carmen?

Yes, there's an onsite restaurant, Resto Esmeralda.

What's the area around Hotel Punta Esmeralda Playa del Carmen like?

Hotel Punta Esmeralda Playa del Carmen is a short 13-minute walk from Punta Esmeralda Beach and 13 minutes' walk from Playa 88.

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Hotel Punta Esmeralda Playa del Carmen Reviews

Reviews

7.8

Good

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Popular mentions

Service staff
Beach
Room
Biking
Bed
Taxi
Walking
Towns
Breakfast
Water

Reviews

10/10 Excellent

cheap price for a good staying
Leslie Mayté, 2-night trip

10/10 Excellent

Amazing place and people
Mackenzie, 8-night trip

8/10 Good

Hotel is nice. Staff very friendly , is close to a very nice beach Little far away from downtown Playa del carmen.
Mathias, 2-night trip

6/10 Okay

Far from 5ta but close to beaches ⛱️
Nancy, 11-night trip

8/10 Good

Near by a beatifull beach
Hector, 21-night trip

6/10 Okay

Friendly staff, continental breakfast it’s 8-930 only fruit, Coffe and tea, you get what you pay for, parking it’s on the front or on the street, great for a short stance, clean room and bed. Far from downtown and beach.
JUAN, 1-night trip

6/10 Okay

basic hotel with good roof terrace

A couple of km north of the main commercial area, hotel had nice roof pool and a simple breakfast. There were a few parking spots. My room was very basic and somewhat dark (window looked on to a corridor). Price was fair for PDC --- plus a good taco place opposite.
David, 2-night trip

2/10 Terrible

Property was not what the website described. I did not stay ,felt very unsafe. Ened up making different acomedatuons. Very upsetting situation. Called Exedia and didn't get any help.
Rosa Imelda, 7-night trip

2/10 Terrible

Skip this place.
Kayleen, 7-night trip

8/10 Good

Near the beach

Short stay of one night, helpful staff. Simple but sustaining fruit and roll continental breakfast. Distracted in upstairs room by audible conversations from the lobby late in the evening.
Denis, 1-night trip

8/10 Good

Very nice view, but not hot water
JOSUE ANGEL, 1-night trip

6/10 Okay

Nice room nice pool area
Nathalie, 5-night trip

10/10 Excellent

Excelente facilities and easy to move around
Aaron Sandy Damian, 2-night trip

10/10 Excellent

Property is not near the beach or shopping. Staff was nice.
Sandra, 3-night trip

4/10 Poor

Got a room on the 1st floor, with no blind except a transparent one! Everyone could see in the room, people on the street and people living in the apartment on the other side of the street! Room also had a humidity smell hidden with lot of perfume to hide it. We did ask to move to another room but we've been told there is no other available. We did ask to cancel and leave but again, not possible so we left. Very bad experience
Martin, 2-night trip

10/10 Excellent

great hotel

very friendly sttaff. everything you need. cheap and very nicely located. close to one of the best bea hes in Playa del Carmen no breakfast. would be nice if they had coffee available in the morning.
Alexey, 1-night trip

2/10 Terrible

Trust me when I say that this is not somewhere you want to stay. There were so many bad things about this accommodation that we just had to laugh about it, otherwise we would cry. The day staff was helpful when we first arrived and neither the fan nor AC nor TV worked in our room. She tried to help, but was not successful in fixing the problem. We stuck out the lack of AC in the extreme heat for 2 nights as there were no alternative rooms apparently, but we got no sleep because the room was stifling, plus no one in this hotel respects quiet hours and will happily be having loud conversations in the hallway for long periods of time in the middle of the night. To get a room change, we had to really fight and not take no for an answer from the night staff who seemed to be unwilling to help in any situation because it might make her actually lift a finger and do her job. Once we did get moved to a room on the same level as reception, we did finally have AC, but every night this lady was either talking loudly on the phone to her mates, or had friends at the front desk talking and laughing loudly from midnight to early hours of the morning. To then make this experience even more "exciting", the water went out for over 48hrs, the pool was a damn murky and dirty disgrace, the "breakfast provided" was literally sliced apple with maple syrup and a sprinkle of granola every day, and both rooms we had plus our friends in another room all had little bits of blood on the bedsheets.
Dee, 5-night trip

10/10 Excellent

It was a good experience hope have best better deals next time
Luis Alberto Castro, 1-night trip

8/10 Good

Super clean and spacious room. Bed was firm but comfy. Friendly staff. Quiet at night.
Madelaine, 1-night trip

4/10 Poor

I didn’t have cold water in my stay and they just told me that they can’t do nothing about it. And they didn’t have any room available to make the change. And they say they cannot make a refund. So, I just have to satay there and taking showers with cold water.

10/10 Excellent

We were pleasantly surprised when we arrived at Punta Esmeralda! The staff was friendly and helpful, it was IMMACULATELY clean, comfortable and a great spot! Playa Punta Esmeralda was a 5 minute walk away and a beautiful beach! The little market across the street was great for snacks and drinks. 5th Ave was only a 50 peso taxi ride away. GREAT spot for the price! If you're looking for a wonderful 'boutique' hotel for your stay, this is the one!!

6/10 Okay

The staff was VERY Friendly!! I feel bad that I can't give 5 stars, but wanted to give people an accurate idea of what you will be getting here. 1st- Hotel IS clean! Staff is friendly & helpful. Room was huge. Overall pleased with that. BUT- Very limited "amenities". Not even an ice machine. Only 1 chair in our room. Breakfast was white bread & a toaster, butter & a jelly, coffee or water. Getting a blanket and towels was like asking for gold. Never got an extra pillow. Only 1 trash can in the room (in bath) Overall it was decent place to base our trip from, we only slept there. But it is not a resort that you'd want to lounge around at. Neighborhood was a little sketchy too, although nothing bad ever happened to us or rental car. If you're used to staying at a 4 or 5 star resort, you will probably be disappointed. If not, it's not bad for the money!
Richard, 3-night trip

8/10 Good

Friendly staff, comfortable rooms, and proximity to the beach make this a great stay. Staff really worked with me to find things I needed or figure out how to navigate the area. It's far from 5th, but you can rent bikes from a place nearby and get around pretty easily. Hailing a cab may take some time. The pool and rooftop are nice enough - no umbrellas though, so plan accordingly. Book a deluxe room if you want to access balcony or beach views.

6/10 Okay

Interesting stay

I feel there are some mis-communications between this booking site and actual hotel. Example would be that Hotels.com said we would be booking Deluxe room with two Queen beds and hotel doesn’t even offer that option. Although the hotel was quick to accommodate us with two beds it made for an awkward exchange at check in and will rate higher due to that!
Michelle, 1-night trip

2/10 Terrible

Worst stay ever. A/C was leaking water, a lot of water. They had to come clean the puddle it left every night till they put a bucket. I asked to get moved to a different room and they said were full... there was mold on the walls from the moisture. The rooms in the ad have outside windows but most rooms only have a window into the hallway which is a danger. The ad shows bicycles but they do not have bicycles... very noisy with all the construction around the area and whenever someone closes a door it make a loud noise that everyone can hear... anyone talking in the hallway is going to wake you up so its a disaster if kids are staying there
Erin, 4-night trip