Are pets allowed at Hotel Punta Esmeralda Playa del Carmen?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hotel Punta Esmeralda Playa del Carmen?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at Hotel Punta Esmeralda Playa del Carmen?

Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge of USD 10 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of USD 10 (subject to availability). Express check-out is available.

Is there an onsite casino at Hotel Punta Esmeralda Playa del Carmen?

No, this hotel doesn't have a casino, but Riviera Gran Casino (4-min drive) is nearby.

What is there to do at Hotel Punta Esmeralda Playa del Carmen and nearby?

Have fun during the warmer months with activities nearby such as fishing. Hotel Punta Esmeralda Playa del Carmen also has an outdoor pool.

Are there restaurants at or near Hotel Punta Esmeralda Playa del Carmen?

Yes, there's an onsite restaurant, Resto Esmeralda.

What's the area around Hotel Punta Esmeralda Playa del Carmen like?

Hotel Punta Esmeralda Playa del Carmen is a short 13-minute walk from Punta Esmeralda Beach and 13 minutes' walk from Playa 88.

Hotel Punta Esmeralda Playa del Carmen, Playa del Carmen: Hotel Reviews, Rooms & Prices

8/10 Very good

Mar 10, 2025

Hotel is nice. Staff very friendly , is close to a very nice beach Little far away from downtown Playa del carmen.

Mathias, 2-night trip

8/10 Very good

Jan 20, 2025

Very nice view, but not hot water

JOSUE ANGEL, 1-night trip

4/10 Fair

Dec 23, 2024

I didn’t have cold water in my stay and they just told me that they can’t do nothing about it. And they didn’t have any room available to make the change. And they say they cannot make a refund. So, I just have to satay there and taking showers with cold water.

4/10 Fair

Mar 15, 2023

Ants bite in bed, couldn’t sleep. Lol Didn’t do complaint, thought it’s not gonna changed.

Sue, 1-night trip

4/10 Fair

Apr 11, 2023

We didn't like the location of the hotel as there is really nothing around (no restaurants, no café or shopping) and we didn't feel quite safe in the neighborhood. At night it was quite noisy with a lot of dog barking so we and our toddler had poor sleep. Unfortunately they had closed their restaurant without any notice which we were planning on using and the bar and events that they praise on their website don't exist at all. The staff was friendly though! Most terrible customer service we've ever experienced though was through expedia!

Hannah Natalja, 10-night trip

2/10 Poor

Dec 3, 2024

Stay away from here or be frustrated

Canadians stay away, you won't sleep due to 24/7 barking dogs and screaming children. Paper thin walls, windows and door. No shower curtain so bathroom soaked after a shower. Tv and safe did not work for entire two weeks. When I asked to switch rooms I was told I had to checkout at noon the next day and check back in at 3pm, so stupid. Breakfast, if they didn't run out, was white bread with one toaster for everybody, coffee with powdered creamer and warm juice. Whenever there was an issue the useless female at front desk just shrugged her shoulders. On Nov 30 at 2am, I e man beat another with a stick until he was down and out. Not a great area, very residential with not much around. Stay away, it is for Mexicans and international tourists.

The one towel you were allowed was ripped up

Phillip, 14-night trip

4/10 Fair

Dec 29, 2024

Okay, i REALLY wanted to love staying here. We wanted to get away for the holidays, stay away from the resorts and support a smaller community outside of the craziness of the tourist area. I knew things may be subpar bc of the christmas vacationers. This location is super quiet and very close to one of the most beautiful, public (free) beaches in playa (beach 88) Unfortunately, thats where the perks kind of stop. The continental breakfast was brown apples and bimbo toast. I get it, i'm not expecting anything huge but be honest in the profile guys! We came down multiple times between 7:30-9:00 and often there were just the 'scrappy ends' left. The room we stayed in was modest. The FIRST room we stayed in had no windows, no toilet seat and no blanket. We toughed it one night and then the next day mentioned to the staff we were cold and the toilet seat was non-existent. They switched our room quickly that afternoon and put us on the 4th floor which was a huge gain from where we were originally that morning. I noticed I left my shampoo in the former room and asked the staff if they had collected it since it had only been 4 hours since we switched and the maid had 'thrown it out'. Beds were made but room never swept over 6 days of staying there. We would have even swept ourselves! no towels were given unless you asked 2-3 times. We were going to tip at the end of the stay but I couldn't after dropping the ball so many times.

alarice, 7-night trip

2/10 Poor

Feb 28, 2023

Awful experience, left after 1 night, no refunds..

Please stay away from this property. Walls are paper thin, so as the doors and floors. Another guest was playing very loud music, I complained at 1130pm but nothing happened, they finally stopped at 330AM. The next morning I spoke to the manager and he said that they could not do anything, that even the police came but that their hands were tied... because that "it is how the hotel industry works and guests should just get over it". I left after the first night since he could not assure me that it would not happen again and he said that he would refund me the money. Well, he did not refund anything and after speaking to customer support, he claimed that my stay did not have any issues. In total I spent 3.5 hours on the phone speaking to customer support from hotels.com so they could move me to another hotel during they night but they asked to endure the problems. The next day I spoke to them again and they cannot do anything either, because they hotel has to approve the refund. So beware, it is a scam. Unless you are there to party, do not book. The only positive thing about the place was Florencia from the front desk, she was very polite and helpful with the check in and with suggestions about where to go near the property.

5-night trip

4/10 Fair

Aug 11, 2025

No fue buena mi experiencia

Catalina, 7-night trip

4/10 Fair

Aug 11, 2025

Very noisy area, you can see roof tops very dirty

Marisol, 1-night trip

4/10 Fair

Aug 11, 2025

No son NADA amables, muy poca información, el desayuno incluido súper tardado, mucha lentitud y cero interés por la atención

Marisol, 1-night trip

8/10 Very good

Aug 6, 2025

Me gustó ya que está céntrico más si andas en auto particular la limpié le daría un 8

grecia gabriela, 2-night trip

6/10 Good

Aug 5, 2025

No tiene restaurant, falta mantenimiento de instalaciones

Emilie, 2-night trip

10/10 Exceptional

Aug 1, 2025

Muy buen lugar

Carlos, 1-night trip

8/10 Very good

Jul 29, 2025

Todo muy bien y el personal muy atento. Limpio todo pero el inconveniente fue dos veces no avía agua en el baño

Angelita, 2-night trip

4/10 Fair

Jul 27, 2025

Toallas viejas y rotas. Aire acondicionado en muy mal estado, todo el tiempo goteaba. Colchones deformados y super incomodos. Agua de la alberca muy sucia. Frigobar no funciona al al coen

2-night trip

10/10 Exceptional

Jul 20, 2025

Este hotel es perfecto si planeas salir a explorar , ofrecen desayuno y la playa queda a 5 minutos caminando. Muy satisfecho con mi vacation 🙌

Christian Lara, 4-night trip

10/10 Exceptional

Jul 13, 2025

cheap price for a good staying

Leslie Mayté, 2-night trip

6/10 Good

Jul 6, 2025

1. A una de las 4 habs que reservé, durante la madrugada, le tocaron la puerta, al abrir era el recepcionista junto a la huésped de al lado a quien se le quedó la llave dentro de su habitación y a mi amiga le pidieron que lo dejara pasar (2 am) para ir a través del balcón de una habitación a la otra. Es absurdo e inaudito ya que se supone que recepción debe tener llaves maestras pero no solo eso, como irrumpen en la privacidad de un huésped para atender a otro a esa hora! 2. Cuando reserve 5 habitaciones, por error cancele una, siendo toda la reserva no reembolsable, no pasó ni 20 minutos y llame al hotel para que me reinstalaran la reserva que había cancelado y no quisieron . Me comuniqué a Expedía, quien hizo varios intentos con el hotel, pero sin éxito. Me parece una falta de empatía total.

Yuri, 2-night trip

2/10 Poor

Jul 1, 2025

Trust me when I say that this is not somewhere you want to stay. There were so many bad things about this accommodation that we just had to laugh about it, otherwise we would cry. The day staff was helpful when we first arrived and neither the fan nor AC nor TV worked in our room. She tried to help, but was not successful in fixing the problem. We stuck out the lack of AC in the extreme heat for 2 nights as there were no alternative rooms apparently, but we got no sleep because the room was stifling, plus no one in this hotel respects quiet hours and will happily be having loud conversations in the hallway for long periods of time in the middle of the night. To get a room change, we had to really fight and not take no for an answer from the night staff who seemed to be unwilling to help in any situation because it might make her actually lift a finger and do her job. Once we did get moved to a room on the same level as reception, we did finally have AC, but every night this lady was either talking loudly on the phone to her mates, or had friends at the front desk talking and laughing loudly from midnight to early hours of the morning. To then make this experience even more "exciting", the water went out for over 48hrs, the pool was a damn murky and dirty disgrace, the "breakfast provided" was literally sliced apple with maple syrup and a sprinkle of granola every day, and both rooms we had plus our friends in another room all had little bits of blood on the bedsheets.

Dee, 5-night trip

2/10 Poor

Jun 27, 2025

No tienen luz ni agua, Y no dan solución a nada. TERRIBLE

Ricardo, 5-night trip

2/10 Poor

Jun 22, 2025

Property was not what the website described. I did not stay ,felt very unsafe. Ened up making different acomedatuons. Very upsetting situation. Called Exedia and didn't get any help.

Rosa Imelda, 7-night trip

2/10 Poor

Jun 14, 2025

Sin aire acondicionado

La habitación no cuenta con aire acondicionado

1-night trip

10/10 Exceptional

Jun 6, 2025

Claudia, 4-night trip

10/10 Exceptional

May 8, 2025

Regresaré pronto

Paola Amairani, 7-night trip

Hotel Punta Esmeralda Playa del Carmen

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